Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Next gen sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound quality and noise cancelling plus all day comfort equals the perfect wireless headphones for work and play.
I would recommend this to a friendLove them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! They noise cancel quite well, and of course, the quality is great. my only issues are that they fall off my head if i move back too much sometimes (but that might be because i have a small head lol) and they do leak noise at a certain volume. other than these minor issues, they’re great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneZ,
Thank you for the purchase and we're happy to hear that you love the noise canceling and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony Made a Winner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound from a bluetooth headphone. Noise canceling is good and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techjunkie, Awesome! We are so glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I’ve had previous headphones before and I can definitely say that these Sonys are literally the best headphones I’ve ever purchased. So easy to figure out as well. I love the speak to chat function. Also, the battery life is pretty great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever used! Very comfortable and lightweight and sound quality is beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rasia, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. We're also delighted know you're enjoying the superb features, incredible audio quality, lightweight, and you are very comfortable wearing them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for your purchase and for offering a fantastic rating on the product! -Jess
New love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister bought these a few months ago, and I became obsessed too! I usually buy the Apple Beats headphones, but these are so much better in every way— physically, functionally, and musically. Plus, the noise cancellation feature is absolutely OP. I got this headphone discounted and definitely worth the purchase. Only complaint is that the earmuffs are a little big, but I think it’s a small price to pay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmy, You've made an excellent choice! We're thrilled you're enjoying the great noise cancelling feature of your new Sony WH-1000XM4. We appreciate your feedback about the size of the ear cups. The ear cups are softly padded, wide, adjustable, and incredibly comfortable to ensure it fits most people.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Super recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones won’t let you down!! They sound great and are good at noise cancelling in my opinion. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrgmx18,
Great! We're glad that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have watched a lot of reviewing videos of comparing the xm4 and AirPods max. And finally, decided to buy this one. The weight is a major concern, I always ware a headphone for over 8 hours a day for meeting/music. I don't think I could do this with an AirPods max. I know the sound quality of AirPods max is better than xm4, but I don't think it's a huge difference, xm4 has already met my expectation. anyway, I would recommend this product, especially when I saw airpods max is cost $550.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RushYun,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for my conference calls. I can’t hear anything else around me when o have them on. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davesangel7, Awesome! We're glad that your investment is worth it. It's nice to hear you are enjoying the noise canceling feature, comfortability, and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased these headphones. They sound good so far. But you are right in relation to the touch control. I'm not getting the pause when I double tap, that I do when I use my Bose in NC700s. However the volume up and the forward and reverse or should I say forward track and previous track. Does seem to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JhonD,
Thank you for the purchase! We're glad to hear you like the sound quality of the Sony headphones. We do apologize for the inconvenience. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. Also, the headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove your glove, and operate the headset with the ball of your finger.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Absolutely unreal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling alone just when you put them on your head while powered off is amazing. Turned on? Oh my goodness. Fired up the "Blade Runner" vinyl and quickly had my mind blown. The Sony Headphones app is great and easily allows you to connect to devices, update firmware, EQ and more. I would give this an extra star if I could.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, good to know that you're enjoying the awesome features of the headphones particularly the noise canceling function and the Sony Headphones Connect app. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
A Worthy Investment!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I use it to listen to music primarily when im winding down before bed. It pairs really fast and I really like how you can fine tune and adjust sound settings. The case is great too as it is durable and folds neatly inside the case. Perfect for travel too as it blocks out the outside noise with the noise cancelling feature. Uses USB-C charging which works great if you are an Apple user. These headphones are expensive but think of it as a worthy investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamoXMamo, we're glad you love the Bluetooth connectivity, sound adjustments, the case of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Excellent all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. I had the originals and decided to upgrade to the Mk 4s. The noise cancellation is amazing. I can sit right next to a window air conditioner and hear nothing but silence. Sound quality is very good in most aspects. The bass is a little heavy at low volume and a little light at very high volumes, but overall it's still pleasing. The speak to talk feature is clever. And the ability to focus on voices and filter out other sounds works better than I expected. All in all, I'm pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad that you like the improvements we made on the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
Love these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these on sale for a great deal.. Amazing sound quality. My TV wouldn't turn up the volume high enough for my liking so I use an aux chord to my controller. I use the dolby atmos app on my Xbox and it really brought these headphones to life. It makes games and movies sound much more full and dynamic. Using them on my phone is flawless. Music sounds fantastic and podcast sound rich. The app is easy to use and I like that you can adjust the eq settings. The noise canceling works great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koke,
Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable, good sound when talking on phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Simply the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the first generation MDR-1000X for nearly 4 years. It's finally the time to upgrade! The Mark 4 has excellent sound quality and NC capabilities. I love the multi-point function, which solved a long-standing pain point for the 1000X series and is perfect for working from home.
I would recommend this to a friendGang gang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great head phone comfortable fit and can wear for hours. Battery is amazing as well 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought for my girlfriend fur Christmas and she absolutely loved them for when she’s on campus and when she’s at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Virgil,
It makes us really happy to hear that your Christmas gift was such a hit! The WH-1000XM4 is the ultimate companion for a busy lifestyle, and we are thrilled to know your girlfriend is finding them so useful for both her academic and fitness routines. From the quiet concentration needed on a bustling campus to the high-energy motivation required at the gym, these headphones are designed to adapt to any environment she finds herself in.
The Dual Noise Sensor technology is perfect for blocking out the distractions of a crowded university library, while the foldable design makes them incredibly easy to toss into a gym bag between classes. Plus, with the wearing detection feature, the music will automatically pause the moment she takes them off to talk to a classmate or trainer, ensuring she never misses a beat of her favorite playlist.
Thank you for trusting Sony to be the perfect gift for someone special.
Regards,
Dominick
very noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones with a lot of noise-canceling ability. The battery life is also good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great headphones with Great Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m pleased with these headphones. I caught them on sale shortly before Christmas. I have tested them on several occasions around the house, and the noise cancellation works great. The true test will be on my next flight. I purchased them primarily for air travel so it will filter out engine noise and chatter. The speak-to-chat feature is kinda annoying when conducting a phone call, but thankfully it can be deactivated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJBrown,
Thanks for sharing your 5-star review and experience with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph