Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I enjoyed them very much! The sound quality is purely spectacular!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianD,
Awesome! We're glad to hear that you're enjoying the sound quality of the headphones. Thank you for choosing Sony!
-David
Awesome for travel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Noise cancelling! Beautiful Sound and well constructed Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dakotapro32,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear glasses, earrings and a mask and was comfortable the entire day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbbieA,
Thank you for sharing your experience with the WH-1000XM4 headphones! We’re delighted to hear that you found them comfortable to wear throughout the day, even while wearing glasses, earrings and a mask. Your feedback is invaluable to us. We’re pleased to discover that our product served you well!
Thanks for choosing Sony!
Best regards,
Stephanie
Awesome!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and that they are soft on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mak1nadefuego, we're glad you love our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
Good, not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an Audiophile, but I Love music, especially when I can hear and distinguish each instrument. I really like when I can hear the drumsticks taping the symbols. These headphones sound really good, but to my ears, they don't let me hear individual instruments so well. I returned them and are still searching. Wish I still had my old Radio Shack Realistic headphones from the 70's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pminter,
Thank you for the feedback. We're sorry to hear the Sony WH-1000XM4 headphones didn't meet your preference for hearing individual instruments. It sounds like you have a great ear for detail, a quality that's often best served by headphones with a more neutral sound profile. If you're still looking for that detailed sound, we invite you to check out our latest model, the Sony WH-1000XM6. They feature a new driver unit and audio processor specifically designed to deliver a clearer, more precise soundstage, making it easier to distinguish each instrument and hear the subtle details you're after.
Thank you for considering Sony products!
Best regards,
Dominick
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i found them to be very effective and comfortable. slightly large.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 199189, That's fantastic! We're really delighted to hear you're happy and satisfied with the superb features, incredible sound quality, and overall comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
Great headohones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, seamless transition between 2 devices, excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WickedProphet, We're very happy to hear you're enjoying the comfortable fit, seamless transition using the multipoint connection feature, and excellent noise cancelation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
One of the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use The software is great. Very quiet, especially when you turn on especially isolation mode and noise, even for people that don't have the greatest hearing makes a difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneD,
Great! We're glad that you like the noise canceling feature, dedicated app, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Best noise canceling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Top notch noise cancelation. Comfortable wearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minh,
Awesome! We're glad that you are enjoying the sound quality, noise canceling function, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice , extremely comfortable and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meandmine, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Incredible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever! Amazing sound and bass and comfortable as heck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GC777, Great! We're thrilled to you're enjoying the noise canceling feature, sound quality, deep bass, and comfortable design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, I usually have them on pretty much whole day. Sounds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phani,
Perfect! We truly appreciate that you are enjoying the comfort and amazing sound quality of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for purchasing Sony! - Kris
Portable noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get this if you need noise cancelling! Light, great battery life, and comes with a travel case. Never knew how much white noise there was in my room until I put these on. There is an annoying "feature" that might accidentally turn on where the noise cancelling stops when you speak. Pressing and holding your fingers to the right earcup toggles this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phishy, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
LOVE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE them, the sound quality is amazing. I highly recommend you getting them if youve been thinking about it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiGi, Awesome! We're glad to hear you love the amazing sound quality of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam
My favorite pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and has very good noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KEVINZ! Glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Happy with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellant sound and they are comfortable on the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi testy,
Great! We're glad that you are pleased with the sound quality and comfortability of your new Sony WH1000XM4. Thank you for your purchase and for choosing Sony! Enjoy! - Marco
A little pricey but the quailty is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purcahse these headphones after my other sony headphones I have had for three years broke. These work amazing for noise canceling and the sound is quailty is pretty good. The only thing is they are pretty expensive however I feel like they will last me a long time. Overall a great purchase that I'm enjoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scrambledmeggs, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Hello? What did you say???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The noise canceling is what you’re paying for. It’s ridiculously good. I put these on and everything just attenuated. It was a surreal experience. That being said, the sound quality is “good” but not “excellent”. Let me explain. The sound is not as immersive as I expected and I was left wanting more for the price tag. The good news is that podcast and YouTube videos come in nice and clear. I’ll need some more time playing with the EQ before passing final judgement on the sound quality for music. I recommend these, but only when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimB1, thank you for the 4 Star review. We are thrilled to hear you are satisfied with the incredible noise canceling function of our WH-1000XM4. We are sorry if the sound quality did not live up to your standards. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
In case you need assistance with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Noise cancelling isn't perfect, but decent enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jmk1,
Thank you so much for your feedback! We're glad to hear that you find the WH1000XM4 headphones to be good. We value your comments regarding the effectiveness of the noise cancellation feature.
To ensure you get the best performance, we recommend adjusting the settings in the "Sony | Headphones Connect" app. For an optimal experience, please set the [Ambient Sound Control] to [Noise Canceling] mode. Keep in mind that if you have Adaptive Sound Control enabled, it could impact the noise-canceling effectiveness, so you may want to consider modifying that setting as well.
For detailed instructions, please refer to the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html.
Thank you for choosing Sony!
Best regards,
-Fred
Amazing product. Best voice cancellation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product mainly for voice cancellation during my work out. It works so well, i feel like i am all alone working in gym even with other ppl around. Great product! May be little less money would be Amazing! ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Amigo,
Perfect! We're glad that the noise canceling feature of our Sony WH1000XM4 performed well specially in blocking unwanted noise. Now, you can enjoy your gym sessions without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco