Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW, what a big difference from my old, over the ear headphones. Can't hear a thing going on outside of my headphones. Easy to use once you get a hang of the controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonT, Thank you for upgrading to your new Sony WH1000XM4! We're very happy to hear you're enjoying the top notch noise cancellation and ease of use of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Exceeded Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. Noise cancellation is great & love the fact it has EQ settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AprilShowersAppleWatch,
That's great! We're glad to hear that you like the noise canceling and equalizer of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
They are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They bang. The sound quality is amazing and the app that you use it with, is pretty easy to learn and customize, your style. My only grip is the material its made with, the cushions aren't my favorite. They are comfortable but they feel a bit cheap idk, but i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron, thank you so much for the 5-stars rating! We are really pleased to hear you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Absolutely love. definitely my fav.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these and I am SO glad I got them. I protect them with my life because they are my favorite headphones I have ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mafmc, Thanks for your 5-star review. We are thrilled to hear that you absolutely love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
Sony Headphones review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the headphones as a Christmas present for my son. He didn't waste anytime using them with both his IPhone and laptop. The headphones are lighter and have better padding than the headphones he replaced. We are going on day 7 and have not recharged the battery yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wirelessheadphones,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Tried and tested! Five Stars!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS,
Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of sony's best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far my fav headset I've ever purchased. Sounds great and the noise canceling is out of this world. Mic isn't good but not sure anyone who would buy this for the mic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silviyius, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Awesome mid range $ headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Powerbeats pro which I was blown away with, these are even better! I suggest looking up some good eq settings for the app though, they don’t come out of the box that impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SwarleyJ, Glad to hear that you are happy with your new WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. -Carl
- Pros mentioned:Comfort
Favorite pair ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to own the M3 pair. These are much more comfortable and they have a few more perks than the M3. You can set it up so that the music stops when you start talking and then starts playing your music when you stop talking. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Murkzi,
Great! We're glad that you are enjoying the upgrades on the WH1000XM4 like the Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are a bit bulky but not too heavy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonH, We're thrilled to hear that you're enjoying your WH-1000XM4 headphones! While we understand that they may feel slightly bulky, we're delighted to know that you find them comfortably lightweight. Wishing you many joyful listening experiences, and thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
EXCELLENT SONY EXCELLENT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT EXCELLENT THIS IS ONE OF THE BEST HEAD PHONE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeramanB, Thank you for sharing your thoughts! It's our pleasure to know that your considering your Sony XM4 headphones as the best. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Best noise.cancellation I’ve seen (heard)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal noise canceling, especially on constant background noise like jet engines in flight. Sony includes a decent case, headphone cable, and airline adapter for that as well. But even in everyday life they sound great and block a ton of unwanted noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechEnthusiast, Awesome! Glad to hear that you like the Noise-cancelling and accessories that comes with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my needs for noise cancellation and utility daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaVi, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The best I've ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned great headphones, until now! The sound is amazing, but the noise canceling is what makes this headphones GREAT! I highly recommend this, especially for students. When I study, I put this on and I can't hear a thing, not even when the air conditioner kicks on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cass, we're glad that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones really comfortable, noise quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YaroH, Thank you for your feedback on the WH-1000XM4 headphones. They are indeed known for their comfort and excellent noise-canceling quality. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life
Good Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality. They can block sound out really effectively and can be used for a long time without charging. It also comes with an adapter that allow you to use your headphones on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddie, We're really happy to hear you're very satisfied with the excellent noise canceling function, amazing battery life, and superb sound quality of these headphones. Good to know as well that you appreciate the supplied plug adaptor for in-flight use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Expensive but worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I don’t like about these headphones is they will get hot in the sun on a nice day while I’m cutting the lawn or gardening. Sound is superior and the transparency is great also. Expensive but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chef,
That you for your time writing this review. We're glad to hear you like the superior sound of the WH1000XM4. However, we're sorry to hear your discomforts while wearing the headphones on a hot sunny day. You may find this link helpful with information if your ear hurts while wearing the unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
In case you feel that there is a defect on your headphones, contact us immediately by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best noise-cancelling headphones out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I turn them on and the world is GONE! They are very easy to use, and their functionality is completely intuitive. The phone app is also intuitive and easy to use. They're spendy, but they're worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pappysinger, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great set of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Overall the headphones are fantastic. The Sennheiser Momentum 3s do have more bass without any EQ, but the comfort and noise cancelling are superior. With the sale due to the holidays, no regrets with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi emiranda2285,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Another great product from Sony.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Love Sony products to begin with and these are very awesome. Love the noise cancelling along with the ability to pause what your listening to with one hand on an ear piece. Great sound quality! No disappointment here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack, Awesome! We're glad that you like the noise canceling, features, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin