Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Quality Headphones with Extraneous Features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't consider myself an audiophile, however, I do not think these headphones offer the greatest sound for the price range. It offers many touch control features such as being able to lower/higher the volume with a stroke of a finger, disable noise cancellation by hovering your hand over the right earphone and many others, but I did not see myself using these features often. Some things I think are important to point out: These are primarily wireless bluetooth headphones in that they need to be connected via bluetooth to be able to modify and get the enhanced audio quality settings via their app. If you use these headphones strictly wired, the audio quality is noticeably worse. This does not seem like too big of an issue for me since they charge relatively quickly. On that note, these headphones cannot be used while they are charging. With that being said, I still enjoy these headphones, but if I had the option to buy these again, I think I would probably choose the Bose QC35 that are available for around the same price since I have had a better experience with Bose overall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raspucian,
We appreciated your in-depth review of the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones. He said they sound great and really blocks out the noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmieK, Amazing! We're very happy to hear that your son loves the great sound quality and top-notch noise canceling feature of the Sony WH1000XM4. Thanks for choosing Sony! -Sam
great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ernestthegreat,
We're thrilled you are enjoying the WH-1000XM4 headphones so much.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones I've owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the 360 audio. Too bad I can't have this for all the music that I have. But without the 360, the sound is still very good. And I use it for video conferencing calls on PC and it's superb. This one has everything that I want. I can't ask for more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieY18, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones especially the 360 reality audio. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sony always makes a great product and these are no exception.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, JaclynaG!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones! Your feedback that Sony always makes a great product and that these are no exception is a wonderful compliment to our entire team.
Thank you again for your continued loyalty to Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Insane audio quality
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Honestly wanted the bose trued em both out and this was far better, and the fact they were on sale for far cheaper sweetened the deal! 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KRose, You've made an excellent choice! We're delighted to hear you're enjoying the superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality you really feel the music thanks to the various options of sound you get i use them when i go to the gym or when i need to study and focus on what im doing, they look and feel great and the app is really easy to navigate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi javi23, Great! We're glad that you like the sound quality and ease o using the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
worth
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio equalizer in app with pretty good ranges, does have some insane noise cancellation but can also be tuned down in the app as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zzzz,
Great! Thank you for sharing your feedback. We highly appreciate it. We're delighted to hear that you were able to utilize the Sony Headphones Connect app to fine-tune your Sony WH1000XM4. We're glad as well that you like the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a pair of over ear headphones and this was it. This was what I’ve always wanted. I bought these because they are highly regarded as having the best anc on the market. I believe this to be pretty accurate and the sound is also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Exceptional, You've made an amazing choice! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and great sound quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
If you can afford it, buy it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because of other excellent reviews. I use it for the gym and at home. I may get a little sweaty with them on at the gym but I love it for the immersive sound quality so I don't care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gryffindecker, You've made a great choice! We're pleased to hear you're enjoying the immersive listening experience on your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing piece of headphone which gives natural music to my inner ears. Nice design and l love using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ganesh, we're glad you love our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best quality headphones I have ever listen used. I bought these to use at night time to relax at the end of day. The noise canceling feature is bar none the best I’ve used. The Bluetooth range is excellent. These are worth every penny. No regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Merrill, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Comfort
best headphone purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfy. i didn't like using headphones much before until i came across these. i can wear these for hours!!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Sherlyn, We're glad that you are enjoying your new headphones. We appreciate your feedback. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my husband who reads audible books, due to being legally blind. He is still learning how to us effectively and even came back in the store and received assistance. He is very pleased. We always receive excellent customer service! Thank you. Rosemary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Card,
We're glad that these headphones are very helpful for your husband's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Dont want your wife nagging at you? Buy this!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are great. I no longer hear my wife nagging at me all the time. Just put these babies on and boom, instant silence added with whatever noise is connected to the bluetooth streaming. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barrytigas,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from BOse quit comfort NC headphones (I and II). Bose are a bit lighter on the head, but this one has so many other features. Removing them from the head pauses what you are playing is great. USB-C charging is how it should be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poclovis,
We appreciate the honest feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my son, and he absolutely loves them. Noise cancellation is excellent and he can control headphones through app on his phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mo9nc,
That's very nice to hear! We're glad that your son loves the headphones and liked the noise canceling and Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
best headphones i’ve ever worn
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect for travel, the gym, or just hanging around the house. you won’t be disappointed with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello benjamin,
Great! Looks like you found the perfect travel and gym companion with our WH1000XM4. We are truly delighted to hear that you are enjoying our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great buy if it’s on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones! The audio is amazing, a lot of features on the headphones and with the app! Great noise cancelling! The only thing is after some time my ears start to ear due to the fit. And I have small ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Player, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Comfort
GET THESE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST HEADPHONES EVERRRR. These headphones are so comfortable and it was such an easy switch from regular airpods to this. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SignepS, Thank you for switching to your new Sony WH1000XM4 ! We're so happy to hear that you like the comfortable fit and overall features and performance of these headphones. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam