Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I use this every single day. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianaH, We are glad to hear that you love your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are so amazing and the noise cancellation feel so awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Great! We're very happy to hear that you're enjoying the excellent noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony hesdphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still some of the best headphones out in the market, the noise cancellation is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. The noise cancelation is great. I like the features and gestures on these. They charge fast and the app is easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 6ix5ive, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thanks for sharing your review! Jay
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are so amazing. The noise cancelling is insane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user567960,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I wear a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, which I wear a lot. I feel it is becoming one of my organs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lena,
Awesome! We're happy to hear that you love the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it everyday! Super great, nosie cancelling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rexie, nice! We're glad you like the noise canceling of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
No brainier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of researching, I came to a conclusion to buy these. They sound great and have numerous smart features that are handy. I totally recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the mx4 over mx5. i am also cheap but they are still amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi remfsv,
Thank you for the 5-star rating and we're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Buy them!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will not regret purchasing these headphones! Excellent active noise cancelling, microphone is decent for meetings and sound quality is rich.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEnth,
You made the right choice! We're glad that you like the noise canceling function, call quality, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I’ve always used Bose so I was bit skeptical about switching to Sony. But I don’t regret my decision at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphones, Awesome! We're pleased you've upgraded to your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Very good, ideal headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these about 2 weeks ago and I instantly fell in love with them. Pricey but the quality makes it worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marasrocha, we're glad you love our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent sound and value. You can listen but still hear ambient office
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CadDesigner, Awesome! We're so glad to hear that you like the comfortable fit, excellent sound quality, overall value, and ambient sound mode feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product! Well worth the price! Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Piggu! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is crisp and powerful. Great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Phillip,
Awesome! We're happy to hear your satisfaction with your purchase. It'snice to know that you like the sound quality of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
R
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them so good to use at gym! Love love them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichardB,
It's nice to hear that you are loving and enjoying your gym sessions with our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Great sound and the noise reduction is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tacoma,
That's perfect! We're glad that you are pleased with the noise canceling capability, sound quality and comfortability of our WH1000XM4. Thanks for the review and for choosing Sony! - Marco
- Pros mentioned:Battery life
Better than Bose 700
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these over a year now. App is easy to use. Great for studying and while flying. I like pairing these to my TV at night so I don't bother others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Music for exercising
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb I would recommend these headphones to all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IPODLISTENER,
Great! Thanks for your recommendation and we are pleased to hear your satisfaction on the sound quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Not Much
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t feel like the sound quality on these is any different compared to my current Shure SE 215 earbuds… The build is fantastic and the headphones are very small. Color doesn’t look as pleasant and vibrant as it does on photos or pictures, it’s more like a boring mix of grey and beige. Noise cancellation is better than XM3 but it still can’t do much against noise such as laptop fans or desktop fans. My head still gets hot immediately as I’m using these. Overall, it was a mistake to give these a second chance. XM4 is intended for traveling on an airplane and maybe loud cities. If you want to listen to music or play games with good sound Quality, look elsewhere. I’ll be getting Shure Aonic earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RSas,
Thank you for your review. We are really sorry if the sound quality, color, fit, and noise canceling function of our WH-1000XM4 did not live up to your expectations. We appreciate your feedback. Despite the issues, we are glad to hear you are satisfied with its awesome build design.
For sound quality, the WH-1000XM4 features an equalizer with the use of the Sony | Headphones Connect app. You can adjust it according to your preferences to suit your overall listening experience. You can also change the sound quality mode from the Sony | Headphones Connect app to "priority on sound quality mode" so the headphones will prioritize the sound quality of your audio device.
For noise canceling, you can enhance this feature by following the steps provided on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
For fit or comfort issues, the WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
You may also find the information provided on the following link helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
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