Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Sound quality is super, noise cancelling is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Konnie, Amazing! We are extremely pleased you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. We're also glad that you are very satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony does it again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise-cancelling headphones out there! Definitely worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Sony know noise canceling. It is amazing how all sounds around you disappear. Being able to connect to two different devices is also great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 11112222,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A game changer! I have sensory issues and these headphones really help!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Contribute2chaos Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is excellent and functions as advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Osas,
Awesome! We're glad that you are pleased with the long battery life of our WH1000XM4 as expected. Enjoy long listening hours and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Outstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for a month now and there's just one problem, everything else sounds like crap. These things are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HighZee,
You made the right choice! We're glad that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones so easy to manage and sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasmineM,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Headphones out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still the best headphones out there. I just replaced my previous ones (4 years old) with these and I am still amazed at the quality! Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovelorn3,
Thank you for an amazing review and recommendations! We greatly appreciate how you are enjoying your new headphones. This is a great choice of an upgrade. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
get these headphones now (when they're on sale)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING HEADPHONES I LOVE THEM SO MUCH also noise cancellation a++
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Vivian,
Perfect! Thank you for your purchase and we are very happy that you love your new Sony WH1000XM4 for having such an awesome quality and noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what my daughter wanted. Lightweight and noise canceling for when she rides the light rail or is studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tinkerbell, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great in sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sony headset as I broke the XM3. It is good in sound quality but not that good in hardware, the earcup was broken after an year of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiA,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened with the earcup of your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Comfort
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is as advertised. They are nice and comfortable, and the feature work well. Took them on a long flight and loved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JWLT,
Awesome! We're glad your new headphones suits your needs and expectations. Nice to hear you are enjoying the comfortable and great features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort
Great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot so it was a must have when in airplanes. I previously had beats but found these much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlon, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great sound quality and comfort.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot so it was a must have when in airplanes. I previously had beats but found these much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlon, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying the comfortable fit and great sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute best over the ear headphones. I air travel frequently and will not be caught without these for a long trip.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dell! We are really thrilled to hear you are happy and satisfied with the superb performance of the WH-1000XM4. We are also delighted that you are having an enjoyable travelling experience with these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones I prefer these over all the other ones this year Sony continues to make a quality product you won’t be disappointed with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, You've made an excellent choice! We're very happy you're enjoying your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Can hear great with good sound tamping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ParkerP,
Wow! That nice to hear that you are enjoying the sound quality of your WH1000XM4 plus the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a superior sound quality and I recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvisaB,
Amazing! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Perfect for Students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great I have been able to study a lot easier and focus better because of these headphones if you are a student you should get these they are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SarahV,
Thank you for sharing your positive experience with the WH1000XM4 headphones! We're thrilled to hear that they have helped you study easier and focus better. These headphones offer superior sound quality and noise-cancellation, perfect for students needing focus. With adaptive sound control, touch sensor controls, and 30 hours of battery life, the WH1000XM4 headphones are ideal for any busy schedule. We appreciate your recommendation and are glad to know that they have been a perfect fit for your needs. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Pure Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've tried. They have great, pure sound quality. They connect to my device so quick. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lexie,
Perfect! We're glad that you like the sound quality and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph