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Customer Ratings & Reviews

$290.49

Customer reviews

Rating 4.7 out of 5 stars with 12603 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 12,603 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift from my spouse, and they are amazing. They cancel out any noise. When I am busy cleaning, I play music and when I speak the music automatically stops and the noise cancelling changes. I just need to tap on the right side of the headphones for the music to start again or wait until the outside noise stops and it will start again on its own. This is a great feature because my hands may be covered in cleaning materials, and I do not wish to touch my headphones but want my music to continue playing when I am done talking. The battery seems like it last forever and the headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refrigerator,
      This is definitely a great gift from your spouse! We're delighted to hear your enjoyable experience with superb sound quality, noise canceling/Ambient sound mode, touch sensor controls, features, long battery life, and comfortable fit of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Noise Cancellation and 360 Reality Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely worth buy, i already have Bose 700 , and it does pretty good job on NC but music signature is pretty normal and lacking Bass. Pros of Sony - Excellent NC - Switching Ambient Control based on Status - 360 Reality Audio is excellent. - Music is really balanced. - Has EQ to adjust music based on signature - Very good battery life compared to Bose - Cushion Ear cup are pretty comfortable and soft - Bluetooth connection seamless between iphone or Sony Music Connect App - Also it comes with stat where you can see your headphone usage - Touch sensor are good but could be better - You can adjust ambient noise just covering Right Ear cup while speaking, it will then allow noises in , reduces music sound Cons - Noise Cancelations is pretty Good but Outside I think Bose is better with little more points. But I would say 100 NC is not also advisable during transit. - Touch sensor is responsive but could be more efficient Overall I would give 8.5/10 based on Build , Music Quality features, NC Bose 700 - 7/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi debrath89, Awesome! Thank you so much for your detailed review! We are so glad to hear htat you are happy with the sound quality, noise cancelling and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort is okay, sound quality is amazing. A little pricey but there are constant sales on this unit. Decent battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GavinL,

      Thank you for choosing Sony!

      We’re excited to hear that you appreciate the amazing sound quality and decent battery life of the WH1000XM4 headphones. It’s great to know that the value offered through ongoing sales helps enhance your experience. Your thoughtful feedback about comfort and pricing is important to us as we strive to deliver products that enrich your audio journey.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Wireless BOOM!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Just get them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Comfortable, stylish and great quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! The sound quality is really nice and the sound proofing option is really great. I love using the sound proofing when I am reading something in a busy area. The battery last a long time as well. Took a road trip that was about 8 hours. A majority of the time i used the sound proofing and then listened to music for a bit and my headphones had 90% battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samantha!
      It brings us great satisfaction to hear how well the noise canceling worked for you during your reading time and that long road trip! We are so glad to know the battery life is keeping up with your travels so reliably.

      The WH-1000XM4 features our Adaptive Sound Control, which senses where you are and what you're doing to adjust ambient sound settings for the ideal listening experience. It also includes "Quick Attention" mode, which lets you instantly hear your surroundings by simply placing your hand over the right ear cup.

      We're genuinely thankful you decided on Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid headphones. A definite buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They have pretty solid connectivity and the sound is phenomenal. Coming from AirPod pros, I don’t think it was a huge jump but still nice. They are comfortable but I’ve found wearing them for more than a few hours can make my head hurt eventually. I loved these so much I bought a pair for my sister as well. Bonus that these go on sale pretty often and are totally worth the money

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamB,

      We are elated to hear that you think the Sony WH-1000XM4 headphones are great and that you loved them so much you bought a pair for your sister!

      We are thrilled that you find the sound phenomenal and the connectivity pretty solid. We appreciate you mentioning the excellent value of the headphones. We constantly strive for optimal design balance between sound isolation and comfort, and we're glad they are comfortable for long listening sessions.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great gift for someone who works out. My wife has worn them to run, to chill in the steam room, and in the rain. They come with a nice case, and they fold flat, which makes them easy to store. The battery life and noise cancellation are also great, and there’s hardly any noise coming out when you’re wearing them, even with the music at full blast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Michelle!

      We’re so glad to hear the WH-1000XM4 made such a great gift for your wife! It’s wonderful that she’s enjoying the battery life and noise cancellation, though we do want to mention that this specific model isn't rated for water or moisture resistance. To keep them performing their best for a long time, we'd recommend avoiding the steam room and heavy rain. We're thrilled she loves the fold-flat design and the quiet listening experience even at higher volumes. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on sale for $200, great sound, great battery life, haven't used the mic yet but im sure its decent. Connectivity is great, no lagging behind games on my computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HunterH,

      We're beyond pleased to hear that your Sony headphones are delivering great sound, impressive battery life, and seamless connectivity for your gaming experience. Thank you so much for your generous 5-star rating—it truly means a lot! The WH-1000XM4 is well-regarded for its industry-leading audio performance and long-lasting comfort, and it's wonderful to know these features stand out for you.

      Thank you for choosing Sony—wishing you an outstanding day!
      DiegoV. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Compare favorably to Airpods Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best wireless ANC around IMO. Lots of great features, sound & noice cancelling. Compares favorably, IMO to Airpods Max even if evenly priced, which of course they’re not (these are 50% less). These are very comfortable, much lighter on your head than Airpods Max which gave me a headache. Sound quality very similar. Noise cancelling very similar. Not as good ambient sound. Can connect to two devices simultaneously (i.e. TV & iPhone at same time) 30+ hours listening time vs 20 from Airpods Max. Includes aux cable & hard travel case. Airpods Max do not include aux cable & it’s case is flimsy & annoyingly required to keep headphones at low power state. Sony’s charge via USB C. Airpods Max do not, insisting on Lightning cable. I prefer Sony’s over Airpods Max & think they’re the best bluetooth noise cancelling headphones on the market today.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OJSilk,

      You made the right choice with the Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Very confortable and good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great with a decent battery and comfortable enough for long wear times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Child!
      Thanks so much for leaving a review.
      We are really happy to hear that your WH-1000XM4s are feeling comfortable even during those long listening sessions! It’s great to know that the sound quality and battery life are hitting the mark for you.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 is a top choice!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are phenomenal! They are every bit as good as headphones twice their price and more!! Pick them up at Best Buy on sale and you have a real sweet price on a great product. My last 4 Headphones has been Sony! Paired against "Beats" Headphones The Sony WH-1000M4 produce "True" sound! Outstanding battery life! I highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryL,

      We are thrilled that you’re enjoying the phenomenal sound and outstanding battery life of your fourth pair of Sony headphones! It’s great to hear that you found a "sweet deal" at Best Buy and that the WH-1000XM4 is delivering the "True" sound and top-tier noise cancellation you were looking for. With up to 30 hours of battery life and our DSEE Extreme technology upscaling your music in real-time, we're glad they are exceeding your expectations. Thanks for being a loyal Sony fan and for the high recommendation.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Outstanding Noise Cancellation with Superior Comfo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 in Midnight Blue offers stellar sound quality, class-leading noise cancellation, and impressive 30-hour battery life. Its comfortable fit makes it ideal for long use, while smart features like Speak-to-Chat and adaptive sound control add convenience. A premium choice for audiophiles and travelers, blending performance, style, and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshS,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, comfort, Speak-to-Chat function, and Adaptive Sound Control of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Top-tier wireless noise-cancelling Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the newest model, but still top-tier and excellent noise cancellation. Really nice sound quality with customizable EQ. Battery life is exceptional at about 38 hours. They have touch controls, wear detection and very comfortable as well as light weight. Easy to pair with phone, TV and so on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KNiel,

      Thanks for sharing your experience! It brings us great joy to hear you're enjoying your Sony - WH1000XM4 headphones and we appreciate you highlighting what makes them a top-tier choice, even against newer models. It’s great to know that you're loving the excellent noise cancellation and the customizable sound quality. We designed these headphones to provide a truly immersive and personalized listening experience, and it sounds like we hit the mark. The exceptional battery life, smart features like wear detection and touch controls, and the comfortable, lightweight design are all key features we're proud of, and it's wonderful to know they're working so well for you.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Greatest noise cancelling headphones out there!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling and sound quality in the business that I have heard. I work in a noisy machine shop and this will kill the drone and angry screeching sounds of metal being cut. Helps me concentrate on my work and also tune out my sons video games or youtube at home. Very comfortable and battery life has been great. The EQ with the app along with adaptive listening settings gps tag your locations to dial in correct amount of ambient noise or full noise cancelling depending on how you register the location. For example at work I use full noise cancelling, walking, i set to wind reduction, home some ambient noise depending how loud my son is blasting youtube in the living room. Also has a feature that when you start talking it cuts noise cancelling while you can conversate with someone then it will resume music or movie after you stop talking for a bit or double tap right ear phone to resume play. Have to give a great big thanks to love of my life my wife who bought me these for our 15th anniversary.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Omarski,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    10/10 Quality Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for about a year and I never leave the house without them. Noise cancelling is great when I am trying to focus on a task or listening to music. The ambient sound is also great when I need to more aware of my surroundings. Overall really great pair of headphones. The battery life is also great and can last a decent amount of time before a charge is needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TatianaW,

      It is truly wonderful to know that your headphones have become an essential part of your daily routine over the past year. We are thrilled that the noise cancelling helps you find your focus and that the ambient sound mode provides the awareness you need when on the go. Knowing the battery life keeps up with your lifestyle is the icing on the cake!

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unique sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound and definition. The fit is perfect in your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, GloribelM!

      We’re so happy to hear that the WH-1000XM4 headphones are providing you with such a perfect fit and great sound definition. We designed them to be as comfortable as they are powerful, so it's wonderful to know you're enjoying the experience!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Just get them

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really it’s like 4.5/5 because I wish the headphones could switch more easily between devices. But the noise cancelling customisation is top tier. They are very comfy and the fact there is an option to connect these to a 3.5mm jack makes these absolutely the best. I have only charged these like 2 times in the last year. They have great battery life and the standby time is also amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chelly, we're glad you are enjoying the noise canceling feature and comfort of our product. We appreciate your feedback regarding the multipoint function of your Sony unit. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones in their price point

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling without Breaking the Bank

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones is stellar. Battery life, noise cancellation, comfort, style. I use them when traveling the most, especially when flying and they’ve not only lived up to the 20-hour battery life after 6 months of frequent use, but the noise cancellation makes it trivial to fall asleep, even during take off! I use an iPhone and, while AirPods have the best user interface in my opinion, I have no qualms with the way these headphones work. I think the only place they’re somewhat lacking is with the all plastic design, but it gets the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello verymeticulous,
      Wow, that's perfect! Thank you for sharing your wonderful review of our WH1000XM4. We are very excited to hear that you are pleased with the overall quality and performance of our XM4 like the sound quality, battery life, noise canceling capability, design and comfort. Thanks for choosing Sony! Enjoy! - Marco Sony_US