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Customer Ratings & Reviews

$290.49

Customer reviews

Rating 4.7 out of 5 stars with 12603 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 12,603 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Switched from Bose QC 35ii

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought these to replace a pair of Bose QC 35ii's that'd I'd been using for travel for several years, and the leather had finally given way (and aftermarket replacement ear pads just ruined them). I've always liked these Sony's, and bit the bullet and switched. Overall, I do really like these. They are a tick heavier than the Bose equivalents, but not all that noticeable even with a few hours of wear. The sound equalizing is really nice, and a big differentiator from Bose. Really strong bass. It's more noticeable which is L/R compared to the Bose. It's a little thing, and maybe I'm just a moron, but there's a visible difference. The 3.5mm cord is a lot heftier than what Bose provides. I never broke mine, but I was always worried it would happen. Great battery life. A couple negative marks (and why I can't give them 5 stars)... The "vacuum" created with ANC is a lot more noticeable to me than with my old Bose headset, and I'm not in love with that after using these on a few trips. Also, I'm not in love with the lack of buttons and dependence on touch "gestures" for controlling volume, skipping, and pausing. I also worry that, over time, there will be visible wear on that headphone (right side). At least for volume, it'd be nice to have more tactile control (see people's complaints about touch screens on cars). Definitely would recommend these though if they're in budget. All-in-all...great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewD,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, sound quality, supplied headphone cable, and battery life of the headphones. Your feedback about the noise canceling function and physical buttons is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sound and Supreme Comfort

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 is a stellar pair of wireless over-ear headphones that delivers an exceptional audio experience coupled with unparalleled comfort. The sound quality is truly impressive, offering a well-balanced and immersive audio profile. The headphones boast powerful bass, clear mids, and crisp highs, creating a rich and detailed listening experience across various genres.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnnyM,
      Thank you for sharing your thoughts on our Sony WH1000XM4. We are truly honored to know that you are pleased with the audio quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    High quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headphones are just what I needed. I travel a lot by air and the ANC feature blocks out nearly all the ambient sounds without having to turn the volume way up. The sound quality is full and rich even at low volumes making relaxing very easy. The battery life is good. I don’t have to worry about charging often seeing that a 3 hour usage still left me with over 90% of battery life remaining.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoseRevolve,

      Thank you so much for your detailed and thoughtful review! We're so happy to hear that the Sony WH-1000XM4 headphones are exactly what you needed for air travel. It's great to know that the industry-leading ANC and rich sound quality are helping you relax, even at low volumes. We also appreciate you highlighting the exceptional battery life, which is a key feature we're proud of. Your feedback means a lot to us!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony-WH-100XM4 based on all the positive reviews I’ve watched online. The Headphones are comfortable and light. The sound is great for Bluetooth headphones. Noise canceling works great too. The battery last a long time with Noise canceling enabled. The headphones can connect to two devices at once. The Headphones use touch controls for those interested and you have to download an app to adjust settings. I would certainly recommend these if you’re in the market for a new pair of noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baam,

      You made the right choice! We're glad that you like the comfort, sound quality, noise canceling, battery life, multipoint function, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They have probably the best noise canceling you’ll ever have. Great speaker quality they are amazing. I’ve had the previous generation and they’re all so just as great. Only thing I kinda don’t like is the sensor other than that it’s amazing I love. It’s also really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IzharS,

      That's wonderful feedback! We are absolutely thrilled you are enjoying the amazing noise canceling, great speaker quality, and comfort of the WH-1000XM4s. We appreciate you being a loyal user across multiple generations! Regarding the wear sensor, you can manage or disable it easily through the Sony | Headphones Connect app under the "System" tab, which may enhance your experience.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    A bit expensive, but worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my eye on these for a while. I had been holding out because they are a bit expensive. So far, definitely worth it. Noise-canceling is great, very comfortable, they feel nice and sturdy and come with a g hardshell case, battery life is solid, and the touchpad controls are a very unique feature. You can connect to multiple devices at the same time. I also really like that you can customize the sound using the mobile app. Don't know of any other headphones that do that. I will say, if there is no music playing, and the noise-canceling feature is on it feels like there is pressure in your ears. But that's not a big issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christian,

      Thanks for the feedback and we are glad you like the sound quality and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re one of the best all-round noise-cancelling headphones available right now. Top-tier ANC, very comfortable, great sound, excellent mic quality. Main negatives: no folding hinges, premium price, and a slightly “safe” sound out of the b

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your detailed review!

      We are delighted that you consider the WH-1000XM4 to be one of the best all-round noise-cancelling headphones available! We are thrilled to hear you appreciate the Top-tier ANC, very comfortable design, great sound, and excellent mic quality.

      We also genuinely appreciate your constructive feedback regarding the design and sound signature. We understand the compact nature of a folding design is valued for travel convenience. Regarding the "safe" sound out of the box, we want to assure you that the Sony | Headphones Connect App offers a customizable Equalizer that allows you to easily adjust the bass, mids, and highs to your exact preference if you are looking for a different acoustic profile.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraC,
      That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    One Word: Awesome!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little background, I have been enjoying my silence in the office during the lockdown as most people either be working from home or coming in shifts thereby creating an extremely peaceful work environment. Fast forward a couple of months, people showing up in the office increased exponentially and so did all the gossips they had to share. So I bought these headphones on a whim. There hasn't been a single day in the office that I have not used them. They are amazing in all respects. Let start in the order of qualities I appreciate in them. ANC: The best feature of these headphones for me is the active noise cancellation. All the chatter and bs is just blocked to the point where you can enjoy a dumbed-down version of the silence. Make no mistake, they will not completely make your environment similar to pin-drop silence but be rest assured you shall feel the difference for sure. Battery: I don't care about the numbers but there hasn't been a single day that I have run out of the juice in them. That doesn't mean they won't but just means if you are judicious enough to keel an eye on the battery and keep charging for a couple of hrs, you are good. In case you do forget, good old wired technology is for your rescue. Sound: It's SONY, enough said. The sound quality is amazing. The sound stage is wide, well balanced, and yes the EQ does come in handy for a bass lover like me. Build quality: You get what you pay for, so since you paying the premium you do get lightweight, well build headphones. The headband is comfortable. The ear cups have the right amount of cushion and do not get bothersome even after 10hrs of use. That is the max I have tried on a single stretch. The ANC feature can make you feel a little uncomfortable with weird pressure feeling but I could live with it for 10hrs. EXTRA: Speak to chat, amazing function when in office worst when you are at home and your jam comes on. The touch on the right ear cup is flawless. Every time I want to execute a function, it is done. Final: I would highly recommend this investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saurabh,

      We appreciate your in-depth review of the headphones. We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jekka0412,

      Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.

      Thanks so much for the wonderful review and for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pure comfort and Amazing sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanDee,

      Thank you for choosing Sony!

      It brings us great joy to hear that the Sony WH-1000XM4 has elevated your listening experience with rich, balanced sound and exceptional comfort. Knowing they feel like a private concert and can be worn for hours means a lot to us. We're also glad the sale made it an even better experience for you. Thank you for sharing such kind words!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Traded my Bose 45s for these!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Bose 45s for these, and I’m super glad I did! I got the blue pair when I wanted the black, because they didn’t have them. I gave it a try anyway. These are far superior! The ease of connection, the swipe to control the music without touching my phone, and you hold your hand over the cuff to cancel the noise control. I love these and wear them at home, work and the gym! If your considering these- don’t hesitate! You’ll love them! They are very light and even after hours I am not sweaty at all. The app is easy to use also. Thanks Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susiecue, Awesome! Sounds like you got an upgrade! Glad to hear that you are loving your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Great new color! Same great sound.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new color! I have a few Sony over ear headphones, and these are the latest pair. They offer great overall sound. The highs are high and the bass is palpable! Another great offer for this set is that the battery life has been extended further. I have paired these with many items so far, and the customization offered by the app is just outstanding. These are a great investment for those who travel, like NC, or for people who just enjoy headphones that provide excellent sound quality. I got these on sale. If you see these on sale grab them quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Migs! Excellent choice! We are so happy to hear that you are enjoying the sound quality and bass of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones Hands down!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched a lot of headphones like beat solo 3, studio beats 3,and Bose QC45, and I found that these models of Sony's beat all of them. You can do the research yourself and you'll come up with the same result that these brand of Sony's are far superior in noise cancelation than the other models that I've mentioned bose comes in an incredible 2nd place beats noise cancelations are trash. The sound quality on the Sony's are fantastic. The seamless touch interface on these headphones are fantastic. I recommend these headphones for anybody that wants quality NCH with great sound. I can vacuum my entire house I can do my laundry and never hear any of the machines running or the vacuum running when I'm listening to my music. Well done Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarKnight, Awesome! We are so glad to hear that your research was worth it! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Color Me Impressed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SydB,

      That is an absolutely fantastic story! We are thrilled that the WH-1000XM4 headphones performed so well and made you a new Sony enthusiast. It's great to know that the immersive, balanced sound and the sound calibration features were a perfect fit for you, and we appreciate you recognizing their versatility for work. Welcome to the Sony family! Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortabel,lightweight,sounds great,easy controls, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseG,

      That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Beats, so far they’ve been great. The battery easily lasts the week and I use them daily. They’re comfortable to wear and don’t feel very tight around the ears (like the Beats did). Noise-cancelling works so great I don’t even need to put music on sometimes. All that said, I don’t like how they stay connected to the last device they were connected to as I switch between my phone and mac often. The volume adjustment or the pause function by touch seem to lag. I really like the voice when you’ve been connected. They are a bit pricy but I still think they’re worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Gaming and music

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are much better than the ult wear if anyone is wondering, Ult wear’s are not good. I purchased both and returned the ults immediately and kept the xm4’s. for $200 or even $150 I can’t recommend the ult. Xm4’s are clean and clear in all areas and similar bass as the ult. The old sony xb900n are vastly better than the ult in everyway, new is not always better for the ULT. XM4’s for gaming it’s surprisingly very good. Clean bass and soundstage is good for closed back, some gsmes im finding myself hearing new sounds and shocked out good they are for gaming. As Someone who games with the audeze maxwell headphone ($300) the xm4 are better than maxwells when gaming wired to a controller. (Consoles) very impressed and on sale for $200 its a great buy. These will stay in the collection

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xpiper343, Thank you for sharing your reviews on our Sony headphones. We're thrilled to hear that you enjoyed the XM4s! However, we're sorry to learn that the ULT headphones didn't meet your expectations. Your feedback is invaluable to us, and we appreciate you sharing it as it will help us enhance our products in the future. Enjoy your XM4 headphones and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Overall solid headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and even better to apple pro max headphones. Bought these as a gift but I also have one on my own I was gifted one back in 2021 and it still works perfectly. Overall these headphones have great sound quality and battery life, which is must as a college student.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazm,
      Thank you for sharing your experience with the WH-1000XM4 headphones! We are really happy to hear that they continue to perform well for you and that you find the sound quality and battery life to be great.

      These headphones are built with features like long-lasting battery life, quick charging and industry-leading noise cancellation to keep up with your lifestyle.

      Thanks so much for selecting Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US