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Customer Ratings & Reviews

$290.49

Customer reviews

Rating 4.7 out of 5 stars with 12603 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 12,603 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Brilliant Headphones, Best Sound Ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a hardcore Sony MDR fan for years (many studio models over the past decade and a half or two), and found myself on an emergency run to Best Buy after a new kitten in my house decided to gnaw through my line. I got the BB, and they had some of these on display... I'd never used noice cancelling before, so I put 'em on my head and turned them on. Whoa. I almost felt like they were sucking onto my head (they weren't, but noise cancelling isn't the same as noise reduction... it's a head trip). They sound as good as any MDRs I've owned, if not better. No lag when dealing with audio/video production or meetings, they last all day and night, and they charge super quickly. There are two types of interface on the phones themselves... two physical buttons as well as a touch-enabled area. I can see the value of the features of the touch sensitive tools, but if you're an old studio bay head like me, you'll appreciate that there's a free Sony app that you can use to turn off all that stuff. One thing to keep in mind... if you wear phones every day for hours a day, you might want to consider getting a darker color. The elements of time tend to show up with a bit of unwanted contrast on these lighter colored phones. Lastly, these things do come with a pretty long cable, so if you ever need to wire up you can do that. Via the app I mentioned, you can connect these to two different devices at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi grimcity, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    great noise canceling!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these so much! > $250 or less is PERFECT deal. I like these more than the XH-1000XM5 because these for easier storage in backpacks. Let me say 2 things, these are NOT GYM FRIENDLY. I do see people wearing these at the gym but the leather does not feel like it is meant for sweat or being wet for extended periods of time. I am biased because personally I prefer how wireless earbuds feel but defintely feel more like the type of headphones you would wear at an office, library, bus, or even home if you have loud roommates/neighbors. noise canceling is phenomenal! I love wearing these when I vacuum because if i turn the music loud enough, i can barely hear the vacuum! Touch controls: I gotta say that I am not a fan of touch controls, i would prefer physical buttons like the Bose QC45 Why i prefer these over the Bose QC45: Placing your hands over the right ear-cup temporarily activates and boosts the microphones and lowers your music/audio that allows you to hear your outside environment. Theoretically you can just jam out to music but if someone starts talking to you, this feature is the best! My only pain with these headphones is that they are heavy and get SUPER HOT after an hour or two. I find that after extended periods of time with the noise canceling mode on, my ears start to turn red and sweat. I hate this alot but it seems to be my personal experience with ALL noise cancelling headphones i have tried. The QC 45s are easier to wear for extended periods of time if that is more important to you but there is always going to be something that can be improved upon in every product so pick your poison QC45: Extended comfort + Physical buttons vs XM4s: Ambient Sound pass through + superior features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresN, Thank you for choosing Sony! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Probably my favorite headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many expensive brands of headphones but these may be my favorite. Easy to pair with my devices, comfortable to wear and very effective in their noise cancellation capacity. They hold a charge beautifully, too. Glad I spent the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NotTechnicallySavvy,
      That's amazing! We're glad to hear your appreciation of our XM4. It's nice to know that you like the comfort, connectivity, long battery life and noise canceling feature of our XM4. Definitely worth every penny. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot about the various wireless headphone options and decided these would work well for me. I have not been disappointed. The case is nice. Has a quality look and provides a good level of protection. The headphones look and feel high quality. Not at all blingy, more understated. The headband and ear pads are well padded and comfortable for extended listening sessions. Pairing is extremely easy. The phone app is well integrated and easy to use. The included quick start information is probably enough for most folks, but Sony has some great video's and more detailed instructions available online. There are only two physical buttons, and they feel positive and work well. The touch control using the right earpad is simple, and works well. The proximity sensor in the left ear cup pauses what you are listening to if you lift the left ear cup or take off the headphones. Holding your hand over the right ear cup mutes the level down so you can hear ambient sounds better, or have a conversation. The chat to pause feature works well, and can be turned off. If you start talking it pauses what you are listening to. The adjustment level for ambient noise works well and provides some graphic's that provide some guidance for various environments. A quick press of the power button brings a voice that tells you the battery charge status. The sound is impressive. Very impressive. I listen to a lot of high res music, I primarily use the LDAC codec and have been extremely impressed by the audio quality. Listening to high quality FLAC files you will hear nuances of the music you probably haven't heard before. LDAC really blurs the line between wired and wireless. I would recommend these to anyone that values quality audio and effective noise cancelling. Even without the superb noise cancelling these would be worthwhile for the audio performance alone. Sony got everything about these right, including the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excellent, Thank you so much for your kind words. We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these from your standard none-noise cancelling headphones and I must say the jump has been otherworldly. Noise cancelling works just like the words imply. You can always calibrate it with a push of a button if you find it lacking noise cancellation. Comfort is perfect. I usually wear these when taking a 20 minute nap listening to white noise. I sleep like a baby. Battery life has been phenomenal. App works great. Touch sensors work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EinMann,

      Great! We're thrilled that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but sound quality is not as good as Bose Quiet Comfort. I had to return the Bose due to compatibility issues with Android phones. Noise canceling is solid and they are comfortable. Battery life seems really good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CraigL, Thank you for your feedback on the WH1000XM4. We're glad to hear that you found the noise canceling, comfort, and battery life to be solid. Regarding the sound quality comparison with the Bose Quiet Comfort, we understand that audio preferences can be subjective and vary from person to person. The WH1000XM4 are designed to offer a high-quality audio experience with customizable sound settings through the Sony Headphones Connect app. This allows users to adjust the sound profile to better suit their preferences. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Everything you could hope for in headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, very comfortable. Lightweight and very well made. Sound quality is excellent. Bass is well balanced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimS,

      Great! We're glad that you like the fit, comfort, design, and sound quality of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones wh-1000xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent. It is quite comfortable to wear for extended periods of time. The battery life is also quite decent. I had no issues with it. I prefer these headphones to others I've owned, and the noise cancellation is fantastic! It muffles the noise everywhere you go. I wholeheartedly endorse this!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarmenB, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones are Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage grandchild wanted these as a gift. They are beyond a doubt the best headphones that could've been purchased. High Quality sounds, comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatherineA,

      Thank you for your feedback! We are thrilled to hear that your grandchild is enjoying their new gift and that the sound quality and comfort have exceeded your expectations.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    BEST PURCHASE EVER

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot rave about these enough. As someone with sensory sensitivities, these have been an absolute lifesaver. They are incredibly comfortable and block out an amazing amount of irritating noises and sounds. The sound quality through them is crystal clear and pristine. I wish they offered more color options! These are WORTH EVERY PENNY. Battery life is incredible on them too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi littlelotte, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    99% perfect headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I absolutely love these headphones. I have the wf-1000XM5 earbuds which I love, but they aren't super comfortable so I bought these. The earbuds have slightly better quality in the sound and noise cancellation but that's understandable since these are only over the ears. These are super comfortable, I can wear them for hours and even sleep with them on. The only issue I have with these is that they don't fit super tight so sometimes they fall off if I move around too much, so if you plan on using these for the gym and you have a small head like me they probably won't work well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and sound is great ! Noise canceling is very good . Very nice packaging. Over all great earphones. Would recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RebeccaM,

      It is truly wonderful to know that you are finding the WH1000XM4 so comfortable and that the sound quality has made such a positive impression! We are thrilled that you are enjoying the industry-leading noise cancellation, which is powered by our Dual Noise Sensor technology to capture ambient noise and cancel it out. It is also great to know you appreciate the Speak-to-Chat feature, which automatically pauses your music when you start a conversation, making these a truly "overall great" pair of headphones.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Must Have Headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones you will ever buy, top of the line audio, build quality is good but I would still handle with care considering they are mostly plastic. Charges fast and definitely last 30 hours without extreme mode and equalizer turned up. The pairing and the app are very simple and straight forward. Not bulky at all, on the slim side actually. Super comfortable, easy to wear for hours with little to no ear stress.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunter,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable with great sound quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the sound quality and battery life have been great. The headset is comfortable enough to wear all day and the microphone has been working great for all my meetings as well as phone calls. I haven't had them that long so I'm still figuring things out, but being able to connect to two devices and have it pause music on my laptop to answer a phone call has been a huge help while working from home. These are an expensive pair of headphones, but you definitely get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WFHEnthusiast, good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    10/10 HEADPHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely worth every penny. They have the best noise cancellation feature. Easy to use, comfortably 10/10 , very slick and feels great on your head. Very light as well! This is definitely on my top 3 of overall best headphones/earbuds ! Please get a pair you will not regret it !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DillinM, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Much improved version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The official price is very expensive but with the Black Friday price of $278, the value proposition is much improved. Having M2 and M3 myself, 1000XM4 is a much better version to previous models with improved noise-cancellation and more comfy to ears. Most importantly it can now simultaneously connected to two devices at once without the need to manually disconnect one to the another. Very satisfy with its performance, the touching mechanism is still annoying though.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid set of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got some lower quality noise cancelling headphones for Christmas (anker) but as more and more people came in the office the noise cancelling just couldn’t deal. So I did some research and after listening to co workers bose and Sonys (previous gen). I decided on the Sonys and waited for a deal to come along. Sound quality is excellent, and they are comfortable to wear. Sound reproduction is great and they are a lot more comfortable than my previous models. Features that I thought were gimmicky during initial research are actually quite nice. The music stopping when you remove the head phones or the gesture controls on the right ear, are actually super handy and make for a good experience. There is some stuff that might be useful to creatures of habit that i don’t use ie the location based settings in the Sony app. They are great headphones use the Sony app to customize to your taste and you will be happy. The case is super well built I don’t know if I will ever actually use the old two prong airline adapter but being able to use the headphones wired without a charge is a nice feature. Early in my career I worked a lot in live sound so wireless headphones were always kind of a convenient gimmick that sacrificed quality in the name of not being tied to something with a wire. These are excellent units that I use to block out the world at the office and join conference calls with excellent tool and appliance that I also enjoy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rowens, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphones, comfy on ears, little heavy sometimes, noise cancellation is pretty good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, AshleyS!

      We are so happy to hear that you are enjoying the comfort and the industry-leading noise cancellation of your WH-1000XM4 headphones. They truly are a favorite for finding some peace and quiet! We appreciate your feedback regarding the weight during longer listening sessions; we always aim to balance premium tech with a comfortable fit, so your input is very helpful for our team.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Amazing sound, mediocre to poor UX in other ways

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the good. The sound quality is incredible. ANC works great, audio sounds fantastic and crisp out of the box. Setup is simple (as long as you are using a single device; more on this in a moment) with either a phone or a computer. The headset is lightweight and easy to wear for hours at a time. Now the bad: The touch-sensitive buttons are bad. They regularly just didn't do anything. They're unintuitively designed and feel like a bargain-brand implementation of what is considered a high-end function. The headset mode vs headphone mode is also not great. There's no way to control side-tone in headset mode, which means that the great noise cancelling function is all but useless when using it as a headset (like meetings and phone calls). Also, not being able to turn the headset on while charging is ridiculous. I am an extremely heavy user (like 6-10 of active use per day), so charging while using is critical to me. Using the headset with multiple devices is great if those devices are computers, but terrible if one is a phone. If you get a phone call while using it on a computer, the phone call takes over (without the ability to override this that I am aware of). Then to reconnect to the computer the only way I've got it to work is to turn the headphone off and on again. When I'm in the middle of a meeting, this is not ideal. If you care about audio quality above all else, it's easy to recommend, but overall usability makes this difficult to recommend to most people, especially for the premium price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zebraboy6,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, weight, and had an easy time setting it up. Your feedback about the touch sensor, sidetone function, and turning it on while charging is greatly appreciated.

      The steps on this link may help improve experience with the touch sensor:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I wasnt sure about purchasing the Sony product as I've bought Bose for my other audio products, but I loke these very much. Bought online so didn't have ability to compare as i would in store. Sound quality is good and i loke being able to adjust on the equalizer. The controls are easy to use, as is the app. The noise canceling is very good, but found that when i dont want it on, it sometimes automatically comes on by itself. They are Fairly comfortable and I was able to use them on a four hour flights without issue. Battery life is awesome. Overall, happy with my purchase so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yarco, Thank you so much for the positive rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US