Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Subpar noise cancelling but awesome music quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the sole purpose of blocking out the absurd noise that airboats / fanboats make on a nearby lake (which is 130 yards away with thick brush and vegetation in the way) with the noise cancelling feature, but they don't work too well. I can still hear them through these headphones. Besides the noise cancelling being subpar, they are great for listening to high quality music through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WJGambino,
While we are happy that you appreciate the sound quality of our WH1000XM4, we regret to hear that the noise canceling capability is not sufficient. This is usually not the case with our XM4 nor the experience we want you to have. Please allow us to troubleshoot this issue and turn your experience into a better one. Usually, for noise canceling not to work properly, it is because the headset is not worn properly or the settings are not set correctly. Here are some steps on how to make it work correctly.
- Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
- Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
- With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
- Disable Speak-to-Chat, and check whether the situation has improved.
- Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may check this helpful link as well.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
The best all-rounders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-round headphones. They have everything you would want in a pair of wireless headphones. From a compact case, to a headphone jack, to foldable ear cups. And all for a great price compared to headphones like the AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milaneso111,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. A bit pricey but it is worth the money. Fits well over ears and feels really light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwin, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
My favorite headphones on the market.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear headphones I ever had. Unfortunately I had to return them because of financial situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Creepy,
Thank you for the 5-star rating! We understand that you had to return the unit because of financial situation. We really appreciate how much you like the WH1000XM4 headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Cons mentioned:Price
Really nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones. A little pricey, but lots of capability and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stump,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the wireless headphones my son wanted and he is very happy with them. I was happy that I was able to get them on sake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, You've made a wonderful choice! We're delighted to hear that your son is happy with his new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvements from old versions with the multi device pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nalex, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Gadget of the choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MNH college doing daughter loved Thai as her birthday gift! In my opinion this product is not overpriced for the value it generate and when compared with other competitive products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asif, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Ok but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look nice and sound is good but I found Bose more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with the design and audio quality of the headphones. If you have not used them yet, you can use the Sony Headphones Connect app and Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.daughter uses it constantly and all the time-testament to its quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaC, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Not BOSE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good to listen. I had a set of Bose but they stopped working replacement set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrf1, Awesome! we are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Like the airpod max, only for bespectacled folk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for the wife, after the airpod max's didn't seem to land on the right side of the confort zone . . . . . . . on top of that, it doesn't have the robo-voice that Bose seems to be dealing with lately (great for conference calls)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InitialReview,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Volume
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones... they just didn't get loud enough for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAmato13, we're glad you like our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the volume of your SONY unit. Turn up the volume of the headset and the connected device.Connect the Bluetooth device to the headset once again.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Works then shuts down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometjust shuts down. Totally charged! When works… great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTThomas,
Thanks for sharing your thoughts and experience using your WH-1000XM4 headphones. It's unfortunate you've been running into difficulty. In order to save the battery, the headset will automatically turn off after 15 minutes of not being worn. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
For more details on what you can do with the “Sony | Headphones Connect” app, you may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Despite your concerns, we're happy to hear you like most of the features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess
- Pros mentioned:Comfort, Sound quality
Great headphones + noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones ive ever used to date. Super comfy and excellent noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minitor,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for me. I love them but my husband likes them more because when I am watching tv he can’t here it. So he gets to hear his own tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy09, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
A Really good Pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not out of the box ready. The Bluetooth connectivity can be quite fussy. It’s not as seamless as AirPods for example, but once you customize them in the app they’re a great every day pair of headphones. Serviceable for anyone whom is not an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeC, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good for some, fitment may be issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound is impressive, but fit issue meant I couldn’t comfortably wear these headphones for extended hours. Unfortunate, so I had to return them. Issue is the pain they cause on the top of my head no matter how loose I made the band. I would have to constantly adjust the placement of the top band and it lead to not enjoying my experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mpayne2k, While we are glad to hear that you are happy with the sound quality of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. Adjusting the headphone sliders can help with the fit. We hope that you consider Sony again in your future purchases. Regards, Carl
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not as loud as I wish, but the noise cancellation is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC2019, thank you so much for your positive feedback. We are so happy to hear you are satisfied with the incredible sound quality and superb noise-canceling functions of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
they are worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these I was going back and forth with these and apple AirPods Max. I happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherO,
Excellent choice! We're glad that your investment with your WH1000XM4 headphones is worth it. Thanks for purchasing Sony! - Kris