Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Wireless headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this head set works OK for noise cancelling, but not great. It does play music good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fantastic Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even being the older model, these headphones shine -- espcially at their discounted price. Noise cancelling is great, and functionality eith multuple devices is seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmccann, You've made an excellent choice! We're glad you like the great noise cancelling feature and seamless multipoint connection function of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Sounding Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! A little more complicated than I expected but that was user error (take the moment to walk through the tutorial!!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Talkin2DLS,
Thanks for sharing your feedback and review of the WH1000XM4. We're glad that you are now able to fully utilize these headphones. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly but controls are a bit difficult to use at first
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieGma, thank you so much for the 5 Star review! We are thrilled to hear you find our XM4 user-friendly! We are sorry if you are having issues with the touch controls at first use. The touch controls can take a few tries to get used to. When attempting to use these controls use the pad a your finger and while keeping contact with your headphones gently move it to control the headphones.
You may also find the information provided on the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Solid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid tv would recommend. Would also buy again 7 days of the week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chazzico,
We appreciate you for sharing your 5-star review. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones for the price. Got two pairs for husband and son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenH, Awesome! We are glad that are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony is great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I use them on multiple computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Munsta
We appreciate the 5-star rating and we're glad the headphones works wel with your device.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter love it................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCesar,
Awesome! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
enjoying it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best. ibuabubfuf iwiuf faubfubf afuu fwbuw fuf.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rambo,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony succeeds again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simply the best. Sony has lead in noise cancellation; providing great results at all price points. Their premium headphones are of highest sound and cancellation quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AriJ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony nuff said
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones to use with my PS4 or to pair with my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALJJ, Perfect! Good to know that you're enjoying these headphones with your PS4 and mobile phone. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
My New Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting use to them, but so far I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LatarshaM,
Thank you for your purchase and for your review. We're glad that you love your new WH1000XM4. You will surely love and enjoy this one. Thanks for choosing Sony! - Marco
As advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you can get it working (VERY limited instructions) it’s great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noway4, Thank you for the 5-star rating! For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website or you can chat with one of our agents who would be glad to help. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Headhphones for every second of your say
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones,wish a little bit more bass presence
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanV, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but it could use a few improvements. We might see them in the next model that Sony releases.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FavoriteGameEver, Thank you for choosing Sony! We are glad to hear that you liked the WH-1000XM4 Headphones, we appreciate your feedback with regards to our WH-1000XM4 and we hope that we can provide a better experience for you with your next Sony purchase!
Regards,
Carl
Yup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is everything it claims to be. Absolutely worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mtb2017, awesome! We are extremely pleased to hear you are satisfied with the superb performance of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.outstanding headphones, make a great christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello boom73,
Fabulous! We are so happy to hear you are satisfied with the incredible quality of our WH-1000XM4. And we agree, these headphones are great for a Christmas gift!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the extra money to upgrade but worth if you don't have already
I would recommend this to a friendVery Efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courteous, kind, safe, clean, quick and efficient. Thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MCCC,
Awesome! We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Cons mentioned:Price
Great noise-cancelling and sound quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to travel on a long flight and a friend recommended these headphones and I am not disappointed at all. A bit pricey but expecting to get years of enjoyment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyTexas,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph