Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Bass, Comfort, Sound quality
Sony XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones on the market. Amazing sound and perfect amount of bass. Only thing I wish was changed is to increase the amount of devices you could have it connected to at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jason,
Great! We're delighted to hear that you are pleased with the audio quality and comfortable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Wonderful but wasn’t what I wanted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase these headphones wanting the spatial audio feature. These as told by the Best Buy geek squad has 360 audio and not spatial audio and they are not the same thing. These headphones seem to focus more on the noise cancellation which work’s absolutely fantastic they muffle so much noise even before you ever even turn on the noise cancellation function. But again that isn’t why I had bought them. The 360 audio only work with 7 different music apps that they recommend to you and (it might work with more was too frustrated to look into all of what other apps, but it has you picking from the 7) which you have to actually pay for a subscription so if your trying to get these headphones for the spatial audio feature go with beats instead. In conclusion they are wonderful if noise cancellations is what you are looking for but do not provide the spatial audio AND.. they give you this short little baby sized cord to charge your headphones with I used my remote as reference but like come on it’s not even a foot long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tippy, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you're enjoying the excellent noise cancellation, we regret to hear that the 360 reality audio feature did not live up to your expectations. At Sony, we are always looking to improve our product quality and features. We have noted your input about the limited music streaming apps compatible with these headphones and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, it block nice and does self adjust to keep it from blocking people conversations. very comfortable to wear. long lasting battery. works seamlessly with the app in iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryMedic, we're glad you like the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
My favorite headphones to date
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. The battery life is great, the fit is super comfortable, while maintaining the ability to move around and workout without them falling off. The sound quality and noise cancellation together make for a wonderful experience in whatever setting you’re looking to be in and listen to some tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcrainwater,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC and sound quality I have ever experienced. I literally started hearing parts of songs I had never heard before. Battery life is outstanding and they're very comfortable for extended wear. Touch controls are very intuitive. They're definitely on the expensive side, but if you can manage to snag them on sale, I would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gtodd,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
The best comfort and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now these headphones are amazing the bass is top notch the ANC is amazing and the comfort is unmatched i love these so much I recommend these 12/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, that's fabulous! We greatly appreciate your recommendation, and we're happy that you're satisfied with the amazing quality & performance of your WH-1000XM4. Thank you so much for the love and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Good but do be aware of these things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is phenominal, battery life is criminally good, and honestly they’re just nice to wear! My only complaints are: 1) That the actual durability is questionable… The adjustment arms feel super flimsy which is horrifiying considering these things cost 300 bucks. Everytime I fold them or extend them I feel like they’re gonna break. 2) The noise cancelling also isn’t the geeatest. Some of the features sound cool like when you walk the actual passthrough changes, but its super buggy if you’re working out or doing other tasks. A lot of things also just go straight through it so I often wonder if I even have noise cancelling on at all! Not good. It can be fixed with better software… hopefully they add it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JollyRanch,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, battery life, and comfort of the headphones. Your feedback about the design and noise canceling function is greatly appreciated.
These headphones are made with premium materials. Rest assured that they are durable.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Sound Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. With the “Sony | Sound Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. Disable Speak-to-Chat, and check whether the situation has improved. Make sure that the software version of the headphones is up-to-date for optimum performance.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound, Best ANC!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easily adjustable EQ through the Sony Headphones app. Just used it on a several flights and barely even hears the engines from the plane. Very comfortable (4 hour flights) and holds charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinR, we're glad you like the sound quality, EQ and comfort of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Super comfortable and great sound quality!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of these headphones. They are super comfortable. The sound quality is also top notch. I love the feature that detects your voice and pauses what you're listening to and the noise cancellation so you can talk to someone and hear what they're saying. The fact that there's an even newer model is crazy. The price point made this model so worth it and it's still so good. I only have two complaints, and they're totally minor. I know at least one of them is fixed with the newer model, which is that I don't like how they're stored. You awkwardly have to twist one side completely and the other bend at an awkward angle to fit in the case, it's judt a strange way to fit the headphones into the case. My only other complaint is that sometimes the bluetooth connection isn't great and the sound will be static-y. All I have to do is disconnect bluetooth and reconnect and it's fixed. Both minor annoyances that still made the cheaper price for the older model 100% worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fahrni, we're glad you like our product. We appreciate your feedback regarding the headband and the sound quality of your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality, Weight
if you think of buying, do it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones I have used. The noise is amazing and you are able to customize it using the app, the battery is amazing on these and they dont feel heavy at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello kayy,
Thank you for your feedback and for considering WH1000Xm4 one of the best headphones you've had. We're glad that you are amazed with the noise canceling capability and battery life as well as the Sony app. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
A happy listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
I was happier with bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Bose and Apple guy. Then I bought Sony. I’m a fan of Sony. But the Bluetooth connection on this headset keeps dropping. It’s not as intelligent as Bose when automatically switching between my phone and fire tv. The touch controls were annoying, I had to disable it so now I can only control the volume via my phone or tv - but worth it to remove the annoying feature. Sound quality is better than Bose but not by much (q35). It’s tighter than my Bose and pressing on my ear so I have to take a break when wearing. Noise canceling is better in Bose. Great to wear if you have glasses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rion,
We are glad we could earn you as a fan and that you recognize the superior sound quality of the WH-1000XM4 headset! We apologize for the issues you are experiencing with the Bluetooth connection dropping and the multipoint switching not being as seamless as you'd like; this is often linked to the "Prioritize Sound Quality" setting, and we recommend changing it to "Prioritize Stable Connection" in the Sony | Headphones Connect app to improve connection reliability. Regarding comfort, the clamping force is a design element for optimal acoustic sealing and Noise Cancelling performance, but we are sorry to hear it feels tight. Your decision to disable the touch controls is a valid way to customize your experience. If the disconnection issues persist after changing the setting, please ensure your headset firmware is up to date, or contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Weight
Sony vs Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Apple AirPod Max and compared it to this Sony. The only thing I liked better with Apple was the fit over the ears. It just seemed more cushioned and form fitting. Everything else I liked better with the Sony. Sony absolutely blows away Apple with bass too. No matter what settings I put the Apple on, it would not come close to the hard hitting bass of the Song which was the clincher for me. Much lighter weight and more compact with a better case too were the other pluses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSSZ28, Awesome! Glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Senior Guy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried on many OTE headphones and these were the most comfortable. When they went on sale I pulled the trigger and got them. Sound quality and battery life is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DennisL,
That's awesome! We're glad that you appreciate the comfortability, sound quality and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Worth every penny
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for noise canceling over the ear headphones that are high quality, comfortable, and have terrific battery life look no further. I use these 6 to 10 hours a day normally and my only complaint is I wish some of the control were physical buttons instead of swiping the ear cup or using the phone app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RecklezzPenguin,
We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Your feedback about having physical buttons is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Wahhooooo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been an ear bud user for years, but decided to make the switch to over the ear headphones. There's so many options so I've been going back and forth between the XM4, XM5, and Airpod Max. Finally settled on the XM4! I really like it for the folding mechanism and how compact/easy to carry while traveling! The audio is super nice! I'm sandwiched between noisy upstairs and downstairs neighbors, so I can barely hear them with the headphones on. It's also comfortable around my ears/head. I don't feel too much pressure or get headaches when I have them on for an extended period. Overall, a great pair of headphones! Happy to have snagged this on sale too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ahnt,
Wow! Thank you for setting with our WH1000XM4. We're glad that you are pleased with the audio quality and how compact and easy to carry. Also, we're happy that you found it comfortable to wear without hurting your head for a long period of usage. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Best noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever , super ligth amazing sound and noise cancelation top tier
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RubenL!
We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything I need; great audio quality, comfy and long lasting battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamA, Thank you for this amazing review of your Sony WH-1000XM4 headphones! It's wonderful to hear that they meet all your needs with their excellent audio quality, comfort, and impressive battery life. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Happy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, sturdy and great sound quality. The swipe features are pretty cool also. they get a little hot though when you have them on for long periods so i used them through the hood of my sweater when i was on a flight last week. Even with that I would still recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawson, thank you so much for the fantastic review! We're immensely pleased to hear that you're enjoying the comfortable design, great sound quality and swipe features of your Sony - WH1000XM4. It sounds like they're certainly a great fit for your needs. We also appreciate you mentioning the heat buildup during extended use, that's a helpful feedback, and we're glad you found a creative solution during your flight! It means a lot to us that you'd still recommend them despite that. Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling and Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have neurological issues and was looking for a better set of headphones than the ones replaced by my previous employer after they threw my previous pair out. Those weren't worth their weight in salt anyways... These do a great job and come with the means to be able to control a few features from your phone. Took a bit of getting used to though because it kept trying to override the noise cancelling with the calling feature, making things louder (complete opposite of what I wanted). But as far as keeping ambient noises out and being good noise cancelling headphones, these are fantastic. I tend to wear them 4-8 hours a day (sometimes more), and they are quite comfortable and don't leave my head or ears feeling too irritated or warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl