Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Perfect if you don't need to make many calls...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.II. I just had to return my Sony WH-1000XM4. First let me just say the sound you receive, and the comfort level, is the best I’ve ever experienced. The problem is the mic, like some reviews mention, it just is not consistent. I needed to use these headphones to make several phone/zoom calls a day, and I was embarrassed to be told on too many occasions that I could not be heard, or the sound was muffled staticy, etc. Note, I really tried to make these work, given the money I spent, and the comfort. But after articles, tutorials, videos, and finally Sony support which you can only connect to via online chat or email, the problems remained. What actually makes the problem especially frustrating is that it is not consistent. After changes and system reset (Sony’s Help go-to), I actually had 3-4 calls in a row where I was told my voice was crystal clear, and thus I believed the problem resolved, but then the 5th call and beyond would be horrific. Subsequent calls via phone or computer would be all over the place. I believe that this is why xm4 is ranked #1 on so many lists, because it tests so well, if you judge simply on a few calls. As some have said, it must not be the mic itself (hardware), but the firmware is just not right, or is trying to do too much. I say this because I read that Sony put in an update to not detect mic frequency response under 150-200Hz, as a further way to suppress proximity noises. What this means is that if you have a deep voice, the mic will begin to filter you out. I have no idea if this is accurate, but as a deep voice cis male myself, this would cause me issues if true. I pray Sony gets their act together, because at this price point, it’s unacceptable, but in the meantime, I’ve gone somewhere else. I just purchased the Bose 700 (my first Bose), as many reviews say the call quality is up to snuff, we’ll see…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTM3, While we are glad to hear that you are happy with the sound quality and comfort that the WH-1000XM4 provides, we are sorry to hear that you had to return the headphones due to the mic quality. Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM4.
We thank you for sharing your review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Best ANC Headphones on the Market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried most ANC headphones out on the market right now and nothing compares to the XM3 / XM4. Added features of the XM4 are definitely worth the upgrade from the XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GalldangGalldang,
Awesome! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Excellent quality and value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly Recommend this product! My daughter loves the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User393482, Thank you for giving the product a perfect rating! We're glad your daughter loves the exceptional sound quality and great features of her new WH-1000XM4 Wireless Noise Canceling Headphones. Good to know your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones yet, I would recommend to anyone looking for quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user311446, nice! We're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellamy quality, very comfortable and high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user278652, Awesome! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love’em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and really cancel outside noises! Daughter loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleydS, we're glad your daughter is enjoying her new headphones! Thanks for choosing Sony! ~Earl
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it, holds really well on her head during work outs
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelF,
Great! It's nice to hear that your wife loves her Sony WH1000XM4. Good to hear that she can do her work out sessions without worrying that the headphone might fall off her head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Worth the purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really great quality and feel comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user293810,
Awesome! We're pleased to hear your satisfaction on the overall quality and comfortability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Would Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing, and the noise cancelling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user627132,
Thanks for your feedback and for your recommendation. It's nice to hear that you are enjoying your WH1000XM4 for having such an amazing sound quality and great noise canceling capability. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wish they were a little louder but the sound quality is amazing. noise cancelling is impressive too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user865862, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, smooth bass sound, with excellent noise canceling capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user211566,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the bass sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the headphones best sound quality ever. would totally recommend!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeilaP, That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and customer service at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Zack! We appreciate the 5-star rating! Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound and easy to use. I would purchase them again..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user737404,
Thank you for purchasing our WH1000XM4 and for trusting Sony. We are truly happy that you get to use your XM4 easily and enjoying the awesome sound quality of your headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and can't wait to hear your fantastic review again! - Marco
- Pros mentioned:Sound quality
Purchased twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones your money can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user225120,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
best thing ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are the best thing you wont need any other phones after buying these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelB, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones..i would highly recommend this to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Krodbrian,
Thank you for your recommendation and we're happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
love them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancellation great sound quality and aesthetic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user389122, we're glad you like the noise canceling and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works and sounds great! I think it is a little over budget but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipL, That's amazing! We're very pleased to hear you're enjoying the great sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best Noise Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever! I use them while traveling and crying babies don’t bother me when I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heaphones, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl