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Customer Ratings & Reviews

$290.49

Customer reviews

Rating 4.7 out of 5 stars with 12604 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 12,604 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! Well worth the money. They sound great and are very comfortable. I have had them nearly a month and they are still at 80% battery. I wear them to the gym and working around the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Balrog, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones! Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony mx4s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sounds really good, look the color options wich was the blue one really nice and its pretty comfortable i love the design as well and love the price the most awesome deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Autobots, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These over the ear Sony headphones are exceptional. Everything about them is perfect. Fit, sound, battery life, etc... The best over the ear headphones I have owned since my AKG K240's from back in the 70's. Very impressive and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JROhio,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. I bought it as a gift to my daughter and she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, CarlosL!

      We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.

      Thank you for choosing Sony for such a special gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unexpectedly good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have surpassed my expectations especially in comfortability, noise cancelling and sound quality. I got them to replace my Beats Solo pros and this pair hasn’t let me down. I miss the almost magical integration of my beats to my iPhone and iPad but these r okay since I can connect them to two devices (AND IT HAS AN AUDIO JACK). It even comes with an adaptor for a those weird airplane audio jacks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ilyass, Awesome! We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000XM4 Headphones. Your satisfaction with the super audio, excellent noise cancellation, exceptional comfort, and headphone jack feature of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound especially noise reduction. Comfortable etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, JamesB!
      We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!

      It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Believe the hype!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've used so far. The NC and the 360 audio is really impressive at this price point. I like the build quality a lot better than the Bose. I rarely have to worry about charging. Highly recommend. Also the case is perfect for travel. This is my second pair. First one got stolen :(

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, Levi. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000X4 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall performance of your headphones are greatly appreciated. Glad to know you like the build quality and included carrying case. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound and comfort of fit are both excellent I would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Sugarfoot!

      We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Ah Quiet From the Father-In-Laws room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My father-in-law is staying with us and is a bit hard at hearing, so we got these headphones for him. We have them paired with an AppleTV and they work great. Take them off and it pauses the TV for him as well. The sound automatically goes to the headphones when they are turned on, returns to the TV when you turn them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi stieland,



      That is a wonderful and thoughtful gift for your father-in-law, and we're thrilled that the WH-1000XM4 headphones are providing him with a great listening experience for the Apple TV! The automatic pausing when removing the headphones (thanks to the Wearing Detection feature) and the seamless audio switching are designed for exactly this kind of convenient use. Thanks for choosing Sony, and we wish your father-in-law many enjoyable hours of viewing!

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE! The noise cancelling is so amazing. They are comfort on the head and ears. Battery also lasts a long time. Highly recommend it’s worth the price tag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedR,

      You made the right choice! We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Best headphones I’ve ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Bose and Beats headphones, these are by far my favorite. These are the most comfortable and best sounding headphones I have tried. The touch controls are really interesting, the only major complaint is that some features can be counterintuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abravo, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent earphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always the Bose guy but my son wanted these for Xmas and when I tested them I bought two more for me and my wife. Excellent sound and noise cancelation, unbelievable battery life. The fit is also great. You can’t go wrong with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Silversurfer,
      Wow! Thank you so much for sharing your great experience with our XM4 headphones. We truly appreciate that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones On the Market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The comfort and sound quality is amazing. The noise cancellation is also great. Ive barley had to charge them because of how great the battery life is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaigeandbrianH, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome audio & battery for music & travel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible! They're also super comfortable and the battery lasts a really long time. Amazing headset for travel. The -1 star comes from the fact that the mic only works via bluetooth, not the 3.5mm audio jack. So I can't use it for Xbox/PS gaming (requires wired connection to controller).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! For your gaming needs, we recommend using headphones that are designed for consoles.

      Thank you for choosing Sony!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Some of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best noise cancelling headphones on the market. Very comfortable, long battery life, and excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SilasM,
      Awesome! Thanks for purchasing our WH1000XM4 and we're thrilled to hear that you are pleased with the noise canceling capability, comfort, battery life and sound quality of our XM4. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Song headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone. Amazing sound quality and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanA,

      That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Extremely happy with these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds fantastic! Noise cancellation is exceptional! Very comfortable! Battery used for 5 hours and still has 90% left!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaniceS,
      That's perfect! We are thrilled to hear that you are pleased with the noise canceling capability, audio quality, comfortability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and noise cancellation is fantastic. The battery last too long. I have other headphones but this one is best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff!
      It brings us great satisfaction to hear such positive feedback about your WH-1000XM4 headphones. We're happy to know you find the sound and noise cancellation fantastic and that the battery life is a big plus for you.

      This model is designed with our powerful HD Noise Cancelling Processor to deliver a truly quiet and immersive sound experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best Headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a favorite, the sound is amazing and so so comfortable. easy to connect to most anything. The noise cancelling is top notch too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryP, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony figured it out!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Bose for over 8 years. Lost my headphones (left on a plane after an early flight) and decided to get these. Used to be a fan of Sony from back in the day when they were heavy into music, but felt they lacked the edge of technology. Well I am pleasantly surprised that these are excellent in noise cancelling and crisp music. Bose are really good, these are GREAT, they figured it out and are very comfortable. I can wear them for hours at a time. Uses USB-C which is nice because most of my devices connect with the same. The app does what it needs to, and one feature you may want to consider toggling is the pause every time you speak. I did not realize how much I spoke to myself out loud only to realize that I had pause the music. The touch controls on the side are also easy to use and intuitive. Would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LGarcia,

      We're thrilled that these headphones have brought you back to Sony. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US