Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
The noise cancelling is great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great delivering a rich sound for a phone in its price range. But the noise cancelling is top notch. Even without music playing it filters out most outside noise but when the music plays it is almost like being in an isolated room. The headphone battery life is long (I have gone 10hrs, off and on, on a single charge). The only ding I have against these headphones is that it plays a tone every time it automatically changes listening modes (indoors, outdoors, walking, sitting still etc) but this can be disabled in the settings. I would highly recommend these anyone who wants good sound combined with great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalshB,
Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality, Weight
good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, light and great sound. Noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello rick,
Nice! Thank you for giving our WH1000XM4 5-star rating for your sharing your feedback. We are pleased to hear that you are satisfied with the lightweight design, comfortability, awesome sound quality and nice noise canceling capbility of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
XM4's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, by far a great battery life and the best sound quality and settings by far. 100% worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickM,
That's absolutely fantastic to hear! We're thrilled that the WH-1000XM4 headphones are delivering such an amazing experience for you. Knowing you're impressed with the sound quality, noise cancelling, and especially the battery life really validates our efforts to pack top-tier performance into a compact design. It's incredibly rewarding to hear that they are 100% worth it for you
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Bass, Comfort, Sound quality
Look forward to when I can use these for travel ag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Perfect amount of bass and super comfortable, even after hours. Mic sounds good on calls I've made and the noise cancelling is second to none. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi f1rstlegion,
We're glad that you are having a great time with the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Comfortable fit. Lightweight. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZackaryL,
We're excited to hear that your Sony headphones have impressed you with their amazing quality, comfortable fit, and lightweight design. Thank you for the fantastic 5-star rating—it's wonderful to know you feel they're worth every penny. The exceptional clarity and thoughtful ergonomic features in this model are designed to make each listening experience truly enjoyable.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Excellent quality, ideal for travellers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, these have amazing sound quality! I tested them side by side with the XM5s and honestly I prefer these, for sound quality. The noise cancellation is good, maybe not as good as the XM5s but still much better than my in-ear buds-live. I used them for about 5-6 hours at airports and on planes and they handled airport and plane noises well, with a brief loss of cancellation during plane landings, so no big deal. The battery stayed almost fully charged too, so these guys are no joke, unbeatable for frequent flyers!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayT, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a gift for myself and find the quality of this headphone set very good. Comfortable on ears and clarity of music is very good! Perfect to listen to my own music without disturbing others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueenBee, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Bass, Sound quality
Really, REALLY good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is awesome, not a single thing I would change. These paired with Tidal is a whole new listening experience. I'm not an audiophile by any means and didn't think I would notice any difference, but I did and it's lovely. I listen to all types of music and they have the bass for hip-hop and the highs for classical. I also use these for Teams calls on my laptop and everyone can hear me without issue, and of course I can hear them no problem. Last note is, I come from the Bose equivalent and can honestly say these are better. Which pains me to say about a US company but facts are facts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent! We're glad that you are loving the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Comfy noise cancelling!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling feature! Clean design and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradB,
Thank you for the purchase and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphone. I’ve tried the AirPods Pro max but these sounds way better. Punchy base with great noise cancellation. Sound quality can get a bit better but unless you are using multiple headphones throughout your day you won’t notice it. One downside is that it doesn’t have a lot of padding at the band for my liking but you can always get a third party cushion and attach it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Cbmn!
We are thrilled to hear that you consider the WH-1000XM4 to be a "very solid headphone" and that you specifically found that they sound way better than the AirPods Max. We are delighted you are enjoying the punchy base with great noise cancellation.
We also appreciate your candid feedback regarding the sound quality potential and the padding on the headband. We value these detailed points as they help guide future product development and design improvements. It is helpful that you pointed out the option of using a third-party cushion to enhance comfort for your preference.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Sony quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the best for a reason. Great sound, and ANC. The Sony Headphone App offers plenty of customization. Lightweight and comfortable. The only issue I had was syncing Bluetooth to my Samsung TV. Lip sync was way off. Maybe it's my TV. Little pricey, but I bought it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioPhool, Thank you so much for the 4-star rating! While we are glad to hear that you are happy with the noise cancelling and sound quality of the headphones, we are sorry to hear that you are having audio sync issues with the TV and the WH-1000XM4. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
My Absolute Favorite
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them as a Christmas gift and they were so perfect for me. I had a lot of compliments while wearing them. They are really comfortable to wear in any kind of weather, wouldn't recommend working out in these, they slip out of your head pretty easily, but overall these work amazingly well. The noise cancellation is really good. Definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Daisy! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound. Comparable to Bose. Comfortable. Long battery Life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Snypar,
Wow! Thanks for the wonderful review and we are very happy to hear that you are pleased with the audio quality, comfortability and battery life of our WH1000XM4. You can now listen to your favorite vibe without the hassle of the outside noise. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great but still has a remaining flaw to fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable to wear and the audio quality is great. Noise cancellation is amazing however there's a flaw that seems to still be present from the last version of these XM3. They will be going back to the store and back to Sony. There's an issue where suddenly you start to hear wind noise in one or the other ear. I've seen people say it's moisture related (Just wearing them in the house doing desk work, no working out) and I've heard others say it's not. If you search for this issue online you'll find many others that have had this exact same issue. Either way I started getting this issue only a week into owning them and for the cost of these, I ended up returning to the store and will wait for something better to come along or if Sony is able to fix what is clearly a historical issue with the noise cancellation circuits. I REALLY wanted these to work. For comfort, sound quality, ease of use these all beat Sony's major competitor out there for noise cancellation headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI, Thank you for the feedback on your experience with your WH1000XM4. While we're glad to hear you're enjoying the comfortable fit, audio quality, and the amazing noise canceling feature, we regret to know that you're having a wind noise issue with the unit and it had to be returned.
We want to make sure that you’ve been taken care of by your authorized seller. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XM4 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Battery life, Sound quality
Excellent. Pair them with your TV for Movies!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I spend hundreds of dollars on headphones. Honestly I thought this was too much money for headphones but after 4 months now I think they are actually a steal for the quality of the sound, noise cancellation, battery, and all gestures the functions from the app. This headphones excel on every aspect. Both Spotify and Tidal sound great and I can hear notes and details on songs that I have never heard before. With that said, something great that I didn't expect is the movie sound quality. I paired these with my Sony Bravia TV and after that never used my home theater speakers again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antores,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth the Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones back in March, and they are amazing. The sound quality is clear and high quality; very well balanced headphones so far. Wearing them for an extended time is not much of a problem when it comes to comfort. The noise canceling feature is great for being in your own little world while listening to audio. This is also an amazing alternative to the more expensive, higher end headphones out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Calvin,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Improvement over XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I acquired this unit as an upgrade to my XM3. I find it more comfortable on my oval head than the XM3. I welcome the chat feature, multipoint Bluetooth and auto pause that activates when removing the headset. None of these are essential, but really convenient. Collectively they make the upgrade very worthwhile for me. The sound quality seems a little better but I need to study that more. Ear cups better because a little larger and perhaps lighter. Passing the XM3 down to my son, who will think he has struck gold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Great! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Game changer for air travel!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These headphones are a game changer on long, international flights! Blocks out almost all sounds. It really makes a flight less stressful without all the noises. I also like the feature to turn off noise cancelling (just touch the right earpiece) if you need to hear an announcement or talk with the flight attendant. Highly recommend for flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechReviewer1, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! These headphones are are perfect for travel or the daily commute. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
WORTH THE PRICE !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever made. I never realized how much of a stress-reducer NC headphones could be. Clamping is just enough pressure to keep them from falling off. Sturdy, but lightweight enough I have forgotten I have them on. I’d sleep in them if I was not a side sleeper. Only downside is the crazy short charging cable. However, if your cellphone uses the same type of charging cable, you’re fine. A bit pricey, but I regret NOTHING. Skip Bose and grab these. (Sorry, Bose. I still love you, but your headphones hurt my head and “crunch” too much when they flex.) I purchased the Midnight Blue pair. Very pretty color.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Touch controls
great, love it:))
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great! i use it daily at school, at the gym, just walking around... quality sounds amazing and its clear. im not a sound expert so its great for a regular listener. it is a bit to the heavier side so i can feel it on my head at all times, and it gets SWEATY at the gym. its not super bothersome for me tho,,, it keeps my ears warm in the cold but it does get hot when its already warm outside. the touch thing on the side of the headphones tho, a little confusing and doesn't always cooperate. anyways still loved this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eileen,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your needs.
For touch control issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph