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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12548 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 12,548 reviews
  • Rated 5 out of 5 stars

    The Greatest Headphones ever created

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn't know what to expect with the m4s. The last set of Sony headphones I had were the XB 950N1s. My older Sony headphones had lots of bass but the mid-range and vocals and highs were absolutely terrible. The enforce have blown my N1's out of the water! These are probably the best sounding headphones I've ever owned. They are also second to none for noise canceling. I would definitely recommend these doing one looking for a great set of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best NC Headphones !

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now my everyday Headphones!! NC is amazing, Sound quality is top notch. Touch interface is sometime a bit annoying but it will grow on you (still prefer physical buttons) It is light and comfy enough to stay on my head during 9to5 hours and extra. If you want to use this for mobile gaming , it works fine, I'm a hardcore player with PUBG mobile , this headset has been an extra help for my gameplay!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince,

      Thank you for the 5-star rating and we are glad you like the sound quality of the headphones for your games. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun, great audio. If on a budget and needing some good headphones- worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Daniel!

      We are so pleased to hear that you find your WH-1000XM4 headphones to be super fun with great audio. It's wonderful to know they deliver excellent value and performance for users on a budget.

      We appreciate you choosing Sony for your listening experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even better than the M2s that I had and that is saying something. I'm not an audiophile but these headphones give a slight improvement in sound quality, interesting features like the one that detects if you have the headphones off and pauses your music. It's pretty comfortable as well and the noise cancelling is really good for when I need to study. Overall, these are amazing headphones and the sale made it even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied! We're glad that you like the noise-canceling feature, sound quality and comfort of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Hands down the best headphone on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, the best headphone on the market for it price range. Sony need to do more promotions for these headphone. Because the only reason I even known about these headphone is because it was compare to the new Apple headphone. Bose is good but it’s price range??? You better off buying two xm3. Xm3 is also good, this is better with the noise canceling and the headphone last a long time, it been 2 weeks now and it didn’t have to charge it yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenRock,

      You made the right choice with these Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We do appreciate your feedback about promoting the product. Thanks for sharing your review and for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    amazing headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best. if you’re autistic or get overstimulated with sound easily these are your go to. i love them.comfort is amazing. sound quality is great even comes with an app to edit settings for them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello what,
      Perfect! Thanks for the feedback and we are very happy that our XM4 headphone were able to help you focus. It's nice to know that you appreciate the sound quality, comfort and the Sony app. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sound Quality & Noise Cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and top-notch noise cancellation, this headphone went beyond my expectations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arraf,

      We could not be more pleased that the amazing sound quality and top-notch noise cancellation of the WH-1000XM4 headphones went beyond your expectations! Providing a superior listening experience is what we strive for.

      Thank you for sharing your positive feedback and for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise cancelling quality; comfortable, works well, battery lasts forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Awesome! We're glad that you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony noise cancelling.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. I love the option to be able to hear what going on around me or not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JamW,

      Thank you for choosing Sony!

      We're excited to hear that you appreciate the quality and sound of the WH1000XM4 headphones. The ability to control your surroundings with the ambient sound feature is truly designed to enhance your listening experience. Thank you for sharing your positive feedback—it's wonderful to know the headphones are fitting seamlessly into your daily life!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent but...

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I've worn. The sound is so clear and the bass is perfect where it doesn't muffled the music. The comfort is good but if you have them on at least 3 hours, your outside ears starts hurting in discomfort. The JBL under armour is the most comfortable. Battery life is very long. Overall everything is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YikesBikes,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and battery life of the headphones. We also appreciate your review about the comfort of the headphones. For optimum performance, make sure that you are wearing the headphones properly. You may also find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent noise canceling and super comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headset. Great sound and the noise canceling is among the best I've used (compared to Bose and Sennheiser). Very comfortable and the fit sits right outside my ears. Pads can get a little sweaty during extended use, but that's a given with pleather pads. Love that the earcups fold down to sit flat. Build quality feels light, but sturdy if that's possible. USB-C charging is fast! Works well wired to a USB-C DAC for my iPad Pro, too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi venkman781,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Made a great gift for my teenage son.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gift for my teenage. He loves the sound quality and is impressed with the great noise canceling and sound isolation. They are comfortable to wear and he can pack them up in the carrying case to take on mass transit easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshT,
      That's great! We're happy that he loves his new headphone for having such an amazing sound quality, superb noise canceling capability and comfortable to use. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Thank you Sony

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These will change your life. If you don’t have super high quality speakers, and yea those are a lot more expensive, get these to start. You will be blown away. They give you super hearing powers when you cup your hand over one side. Connect great. Sony absolutely smashed this generation. You are seriously missing out if you do not have these. Battery has been great but who cares… the sound makes the world melt away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trix, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    'Perfect, very lovely headphone'

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above all, I am satisfied with the function that reproduces sound excellently, and additionally, I am very satisfied with the noise canceling function. Not only that, but the design of the headphones and case are also very, very great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BeongS,
      We highly appreciate you sharing your honest review/feedback on our WH1000XM4. We are truly delighted to hear that ou are satisfied with the sound quality, noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound Quality and Noise Cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost didn't buy these- but I am glad I did. The sound quality is superb, especially for the price. The model is already a couple of years old but abosutely worth it. I honestly forget to charge it because the battery life is that good. My main driver during flights, long or short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelsey,

      You made the right choice! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy at Thanksgiving, worth every penny. Sound quality is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vignesh,

      It is fantastic to know that your WH-1000XM4 was such a great Thanksgiving find! We are thrilled that you find them worth every penny and that the outstanding sound quality is making your purchase feel like a success.

      We appreciate you choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best noise cancellation over the ear headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best noise canceling over the ear headphones. It sounds great, comfortable for your ear and light weight. Case is convenient to travel with. The only issue I had “my ears gets hot after an hour or so” which is not comfortable for me. I don’t over the ear headphones are for me. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepakK, Thank you for the great review! We're thrilled you like the amazing noise cancellation, great sound quality, comfortable fit, lightweight design, and portable carrying case of your new Sony WH-1000XM4.

      To prevent the earpads from getting too hot and to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Hope this helps!
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband for Christmas and let me just start off with saying wow! I am not well versed in tech but the sound quality, noise canceling and comfort these provide are outstanding. I never found headphones to be comfortable until I put these on. From the experience we have had so far, 100% would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllyssaR, This is a great Christmas gift idea! Thank you for purchasing the Sony WH-1000XM4 headphones! We're glad to hear you like the great sound quality, excellent noise cancellation, and comfortable fit of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Pricey, but worth every penny !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the 1000xm3 and thought they were great. These are an improvement on an already awesome product. Haven't tested battery life, but i haven't had to charge them since i fully charged them last. The sound quality is amazing, noise cancelling is top notch!( I tried the bose 700's as well. Nice, but not as good as Sony.) I see why they call it industry leading! Haven't been this impressed with headphones for a long time!! Definitely wirth every penny!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theory, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Wow these are astonishing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I am beyond impressed! My first pair of sony headphones. Coming from AKG i am very surprised. These are the best sounding headphones i ever heard the noise canceling is just amazing cant compare to any other noise canceling this is almost my first ANC. I see why people fan boy over these headphones i now get the hype now. If you want unbelievable sound very comfortable with awesome battery life these are your best option BUY THEM

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality, comfort and battery life of the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US