Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Superb, Premium Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever owned!!!!! I use them in the bus and train regularly, and I hear very little background noise. The feature set is unparalleled! These headphones hold a charge for 2 weeks when used only a few hours daily. The voice text notifications, voice battery power indicator, and built-in Google Assistant are super useful features I'd never had on headphones before. If you can afford these, buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PollyGlot, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Great sound and quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife and I share office space so I needed some quality NC headphones. I was looking at another brand until the associate told me to listen to these before I made my decision. So glad I listened to his advice. Have to add that I have Cauliflower ear and most cheap over the ear brands kill my ears after a few minutes. Not the case with these, I sometimes forget that I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphone Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re nice to use around the house when I’m cleaning, when I’m working and needing to concentrate, or if I simply want to lounge and listen to music. They’re comfortable. The sound is awesome. I like how you’re able to use the google assistant. I contemplated going for the beats because of their price, and I am happy I didn’t make that mistake. These are more expensive, but they are well worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerTime,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Excellent Headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy about my recent purchase. These Sony headphones have great sound, were very easy to set up, and are extremely comfortable to wear. Highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyD22, Perfect! Good to hear you're satisfied with the great sound, ease of setup, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
SONY Is The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY Headphone’s are Amazing, Best Sound Quality and Best Noise Cancellation
I would recommend this to a friendPeak (on sale)
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome, I use these to jump rope and relax on my patio. The noise canceling is awesome and does its job. My son has autism and uses the ANC when he's in large crowds. My favorite feature is the quick ambient mode, simple hand over the right headphone and you can have a quick conversation, even lowers your music volume for you, hand off and it goes right back to the volume you had it and noise canceling on. The app works like a dream. Only complaint is it's slow for the app to recognize the headphones are on, but could be my phone or my lack of patience lol Worth the price when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddyRo,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you and your son are enjoying the noise canceling function, ambient sound, and Quick Attention Mode of the headphones. Your feedback about the app is greatly appreciated. Make sure that the app is updated. You may also want to restart your mobile phone.
Hope this helps. Thank you for choosing Sony!
-Ralph
Great friend for your ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ideal device if one is looking to escape from the noisy world. The sound quality is almost perfect. However you might have to switch the audio output during a call (on rare occasions, people have complained about not being able to hear me properly). With that being said, the design is really great, the earpads are soft and I’ve spent 5-6 hours straight with no urgency to take it out because of ear pain. It works with Siri but sometimes you will have to be close to the phone so it activates. It’s a device with a lot of potential and I even wonder whether the performance is better when paired with a Sony Smartphone or if it’s the same with all smartphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil95,
We appreciate your in-depth review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
Holiday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as christmas gift for my daughter and she loves the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allana,
Thank you for letting us know about your experience with the WH-1000XM4 headphones! We are delighted to hear that they made a great Christmas gift and that your daughter loves the sound quality.
Thanks for choosing Sony!
Best regards,
Estefany
Better Than Apple's And Boss's Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better Than Apple's And Boss's Noice Cancelling True Wireless Headphones! The Build Is Great And the Comfortability Is Fantastic. The Sound Which Is The Most Important Aspect Here Is The Greatest I've Ever Experienced At It's Price-Point. The Noice Cancelling Is A Great Bonus That Will Totally Isolate Your Music And Podcasts From Disturbances From Your Surrounding Area. I Highly Recommend These, The Greatest Of It's Kind For 2020!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLroy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I loved it, it met my expectations, great sound, I would recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelizlS!
Thanks so much for sharing your feedback with us. We are thrilled to hear that you’re loving your new headphones and that you'd recommend them to others. It’s awesome to know they are a great fit for you!
We appreciate you choosing Sony!
Best regards,
Estefany
Best bluetooth headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable. I can even sleep on my side with them. it charges with USB C, which is awesome because of the many usb c devices I have. The touch gestures, auto pause when taken off and noise cancellling on these are just some of the features that make it so great. The only negative thing is that it doesn't feel or look all that premium. I guess the lightness of the headphones had to come at a cost from somewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nykwon, Thank you for your amazing feedback! We're glad to hear you like the comfortable fit, USB-C, touch controls, audio detection, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
The best headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! They are very comfortable, have really good sound, and do a great job of cancelling noise. I have 2 pair and have purchased 2 other pairs for gifts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2Play, we're glad you love our product! Thanks for choosing Sony! ~Earl
The best noice cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic ambient sound control is one of the coolest feature in these headphones thats really convenient and helpful when you want to enjoy music in a crowded area. Its handy since it can be folded and carried around easily in a pouch. I personally enjoy the sound quality in all my sony headphones. The bass might be slightly better in the bose 700 but its usually hard to tell the difference. These headphones are absolutely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandeep, we're happy to hear that the Ambient Sound function fits your needs perfectly. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Good noise canceling, terrible microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for noise canceling with good audio, this is great. But because it's Bluetooth, whenever the microphone is active, the audio quality drops significantly. Would not suggest for any use case that needs a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, user889544.
We're pleased to hear that you find the WH-1000XM4 headphones to be great for noise canceling with good audio when listening to music or other content.
We certainly understand your frustration regarding the audio quality drop when the microphone is active, such as during a call or video conference. This is a common characteristic of Bluetooth technology: when the microphone is engaged, the headset often switches to a lower-bandwidth profile (like HFP or HSP) to prioritize the simultaneous transmission of both microphone audio and speaker audio, which results in a necessary reduction in overall fidelity.
While this is an inherent limitation of the current Bluetooth standard, we truly appreciate you highlighting it as a major point of consideration for users who rely heavily on the microphone.
Thank you again for providing this honest and specific feedback and for choosing Sony!
Best regards, Gus, Sony Social Media Team
Quality Sony product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve purchased a lot of headphones over the years and can say that these are really great. Main use of them right now is for gaming and they are super clear with excellent clarity. Noise canceling capability is top notch. Very comfy fit; not too loose or too snug, fit just right. I can see these last for years to come — great quality. You are definitely getting what you paid for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katie, We're glad that you chose this WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Sony, great for gaming!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is rich and deep, a classical Sony feature. They are very comfortable to wear for a long time. Great for gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnahppyCamper,
Perfect! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Same Great Headphones as Before... but Better.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones after owning a pair of the first generation of these head phones for 3 years with heavy use (~100 hrs/week). These were super light, but still feel as durable as the last pair. The sound and noise canceling are still great! Being able to finally pair with 2 devices is a great addition. However the speak for turn off NC is kinda useless. Thankfully you can turn that off. I highly recommend these headphones! They're great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomIGuess, we appreciate your recommendation. You defintely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Great Quality Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchase this headphone, I did a lot of research on it. I tried several other competitive brands (Bose, Beats, etc). This headphone has better quality even though it's pricey. It blocks off all the surrounding sounds. The ear pieces are very comfortable. It doesn't squeeze your head or ears. I would recommend it to anyone. You won't be disappointed. It's worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theresa, Great! Glad to hear that your research was worth it! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Not for long hours
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 2 weeks and hopefully counting. But my only complaint is it hurts the top of my head. Everything else is awesome! Pros: -Good noise canceling -Good sounds -calls are clear and good -2 bluetooth (this could get annoying sometimes too, cause they tell you every time it connects/disconnects) -great battery life -nice looking headphones Cons: -Hurts the top of my head and ears (when I have my glasses or wears them too long) -Annoying how it goes to ambient mode when you start talking (not good if you like to sing along to music) Honeslty not sure if it's worth the price tag, but it does help me study better at home, as my neighbors likes to party alot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Asada,
We appreciate your review of the headphones. We're happy to hear those positive remarks. Make sure to adjust the headband for maximum comfort and fit. You do have the option to turn off the Speak-to-Chat function (Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated"). You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
~Ralph
Best bang for the buck
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy, good sound, comfortable. Mic is ok. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Holey1,
Thank you for choosing Sony!
We're glad to hear that you find them sturdy, with good sound quality and comfort. The WH-1000XM4 headphones feature industry-leading Active Noise Cancellation (ANC) technology, which uses advanced algorithms and dual sensors to significantly reduce ambient noise. Whether you're on a flight or in a busy office, ANC ensures an immersive listening experience without distractions. Enjoy your WH-1000XM4 headphones!
Best regards,
-Fred