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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12551 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 12,551 reviews
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC headphones for the price. Paid $278. Lightweight and comfortable-easy long time wearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Odysseus,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They are perfect for flights and for studying. As well as for train rides. The noise canceling is ideal and the sound is lovely. The battery is also relatively long lasting. I’d recommend for anyone looking to experience their music/sound in a great way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AbigailT, We are happy that you are having a great time travelling and studying while using your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set of headphones this sound quality is exceptional the fit the overall design perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with all the newest features on the market. Noise cancelling is under then Sony 1000xm3, but can be improved in next OTA updates. Cushions are super comfortable, however, people with big ears can feel some discomfort. Swipes/taps will not work with gloves in cold weather. Sound quality is one of the best on the market, bass is great but not too deep comparing with some bass-oriented models like beats studio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best headphones…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Beats Solo Pro headphones. Audio quality and noise reduction are top notch. The weight and head clamp are light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidCd, great! We're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a headphone enthusiast by any means, but these headphones have been well worth the purchase to me! I mainly use them at school, and the noise cancelling feature is great when I really need to focus on an assignment. The equalizer feature on the companion app is nice because you can adjust the sound exactly as you like it. It might be better to wait until they’re on sale if you’re on the fence about getting them, but I personally love and recommend them!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lelia, Thank you for sharing your positive experience with the WH-1000XM4! We're thrilled to hear that the noise-cancelling feature helps you focus on your school assignments and that you enjoy the customizable sound through the equalizer on the companion app. Your recommendation and advice to wait for a sale if on the fence are greatly appreciated. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The best keep getting better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now had the XM2, XM3 and now the XM4 models of these headphones and they never fail to impress me. It is hard to make them a lot better for sound quality and comfort but Sony adds mild tweaks every model to make them that much better. The noise cancelling is fantastic. We just got back from an airplane trip to Florida and when we got off the plane my wife said "Wow, that kid behind us was annoying" and I said what kid? Never heard them. Pros: Sound quality. Very even and balanced and if you have personal preferences you can manage that on the EQ in the app. Bluetooth range and pairing. Easy to pair range at least 30 feet even thru walls Comfort. They do seal around the ears well and after a long wearing period I do get some "ear sweats" but they are never uncomfortable. Noise cancelling is superb Able to cup your hand over right earcup to hear someone talking to you. Sensor that detects when you remove the headphones and pauses the music. (new for XM4) Adjusts noise cancelling depending on what environment you are in. Very intuitive and easy to use app for adjustments and tweaks. Case is well built and looks classy and they do hold up well. Cons: The only thing I can say I do not care for is the speech recognition that pauses the music when you speak. If you just clear your throat the music will pause but it can be easily turned off in the app. If you are looking for a pair of high end headphones with noise cancelling I cannot recommend these enough. You will not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mrkato, Awesome! Thank you so much for your continued support for our Headphones! We are so glad to hear that you are happy and satisfied with your new WH-1000XM4's comfort, noise-cancelling, and Bluetooth functionality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product Excellent service excellent price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JyotiK, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones, very good noise cancellation, light weight, beautiful design, fair price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robs, we're glad you like the design and the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    No head soreness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Beats and normally uae my Samsung earbuds. These are the best headphones I've ever had. Battery life is better than I've had, wear them at night for 6-7 hours and battery usage has only gone down from 100% to 80%. Sound is outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flipper, That's awesome! We are glad to hear that your Sony headphones are the best headphones you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphone for teen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love the head phone. It's comfortable and really great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SangL,
      Thank you very much for sharing your comments about the WH-1000XM4 headphones.
      We are immensely pleased to hear that your kids are finding them comfortable and that the noise cancelling is really great for them!

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Sound goos. Shaking no.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality of the music and comfort. It did not fit my head as well as i wanted to. However, i bought them to drown out noise while working and when im moving, so for its purpose it did wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelicaS, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like the sound quality. Make sure to adjust the headband slider to properly fit onto your head and ears. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    A great purchase!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for 150 bucks during the black friday sale. Worth every penny, Great sound, excellent comfort, and a good noise cancellation with enough battery backup!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just do it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Best headphones ever!!! Super comfy, the features are great and the sound is BOOMING! Very clear!!! I also use them as a gaming headset with the aux, perfect!!!! I traded in the WF-1000XM4 earbuds for these, I really loved the size of the earbuds and the sound, but my ears just aren’t meant to put things in as I had discomfort after only an hour, there’s no discomfort with over the ear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Koshetos,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great set of active noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable for extended use. Larger than average sized head and felt great during 11 hour flight. Noise cancellation works well and sound quality is excellent. Sony’s version of Apple’s transparency mode doesn’t work quite as well, but at nearly half the cost I see no reason to splurge for the AirPod Max headphones over these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aFineMess, Thank you for the awesome review! We're pleased to hear you like the very comfortable fit, excellent noise cancelling feature and sound quality of your Sony WH-1000XM4. We appreciate your feedback about the transparency or the ambient sound. You can adjust this setting according to your personal prefence using the Sony headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    She loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My own personal review of the pair I purchased for myself gave these a lower rating because they pinched my head too much, this review is for the pair I purchased for my GF. She absolutely loves them and uses 3-4 a week. She says the bass thumps and its very clear. She likes being able to put her hand over the earmuff and for the noise cancellation to stop. The sound she says is great and she plans to use these for years to come.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LDaniel, we're glad that your GF enjoys using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We hope that you'll also have the same experience with the headphones. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Shaggy’s Sony Headphone Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones especially the noice cancellation option. A++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoyJ,
      Perfect! Thank you for your time writing this honest review. We are truly happy that you like the awesome noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best pair of over the ear wireless headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably one of my best purchases this year. As a musician and producer, I have to give credit to Sony on this pair of headphones. The sound is phenomenal and the noise canceling works great. The frequency response is great and I like the app you can adjust specific frequencies if you want to change how they sound. The battery life is super great. It was worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ishy33, Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so amazing the color silver looks amazing and they are so comfortable to use the sound is amazing and the noise canceling is top tier the battery lasts long and I love the fact it has an option for aux which some headphones have gotten rid of usb-c is also a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alec, we're glad you like the comfort, noise canceling feature, battery life, and sound quality of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Killer noise canceling without breaking the bank

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling headphones can get expensive. Despite the XM4s not heing sonys newest pair of headphones they still keep up with the quality you qould expect from sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb,

      Thanks for your fantastic review! We completely agree—the WH-1000XM4 headphones offer an incredible value and continue to provide the premium, high-quality audio experience and industry-leading noise cancellation  that Sony is known for. 

      Thanks again for your fantastic feedback, and for choosing Sony! 

      Sincerely,
      Jenn | Sony North America. Sony_US