Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony WH-1000XM4 Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work with running diesel engines on a daily basis, anyone with a tractor can tell you how loud those things can get. Brought my headphones with me to work to see if I could use them in place of my Peltor workman earmuffs, turns out XM4’s have better noise canceling. There are a few annoying features. The app is very Sony, so half the features don’t work and the other half only work some of the time. The touchscreen on the outside of the right muff was cool when I first got them, now it’s just annoying, often increasing/decreasing volume when I want to skip a song. Speak-to-chat is also just a ridiculous feature, can’t use it in public, constantly activates when I’m laying in bed, turns itself back on randomly. It’s classic Sony, awesome tech, miserable software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GovindP,
While we are very thrilled to hear that you are enjoying the noise canceling capability of our Sony WH1000XM4, we regret to hear that you are having some issues with some of the features of the headphone. This is not usually the case with our XM4. Please allow us to troubleshoot these issues and turn this to a better one. Kindly check these links to fix the issues.
The touch sensor control panel does not respond correctly:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Speak-to-Chat function randomly activates on the WH-1000XM4 and WH-1000XM5 headphones:
https://www.sony.com/electronics/support/articles/00285913?utm_source=glean
I hope this helps.
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Listening
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality Great sound long battery life light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Thank you for the amazing review! We're glad you like the great sound quality, long-lasting battery, and lightweight design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Outstanding Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy the sound is incredible. The design is amazing and the case make everything so easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulL, we're glad you like the sound quality of our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Great for Entertainment & Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since working from home I needed a good pair of truly wireless headphones or earbuds to use. These new Sony headphones is efficient when listening through your computer and answering calls from your phone without the hassle. During a call, your music is paused from your computer and resumes after finishing a call. Simple as that. Also the comfort is a plus, along with the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julie, we are really thrilled to hear you are happy and satisfied with the fantastic sound quality and features of your new XM4. We are also glad that you find these headphones best for your Work at Home setup! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great bass. Was worried at first because the noise cancellation made me feel like I needed to pop my ears but that went away after about 4 hours of use. No problems now. Ordered online and was behind counter for me the next morning. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones, Jonah! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Excellent headphones!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound quality and built than the xm5 in my opinion. Bought these on sale for $188 at bestbuy. More than happy, solid purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JomPad!
We are absolutely thrilled to hear how happy you are with your WH-1000XM4 headphones! It's fantastic to know that you find the sound quality and build to be so satisfying and that you consider them a solid purchase.
We're glad you were able to take advantage of the sale and get such a great deal!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 17 yr old says best headphones I have ever bought him. Loves the noise cancellation, the best sound quality, and overall great feel and comfortable to wear. Oh yeah, can't forget he loves the touch controls. He wears them all the time. Now I have one complaint. I have to remember when he is in my presence he can't hear me when I am trying to get his attention. Oh well he wins! LOL
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elena,
Wow! Thank you for a perfect rating. This is nice present and we truly appreciate how your son is enjoying his new headphones. Glad to hear he loves the overall performance and features of the WH-1000XM4. These headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Perfect for every situation.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular headphones - would recommend every single time. Clear sound, works great when walking, running, laying down. I use mine a lot for travel and it’s great for phone conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeA,
Thank youf for sharing your experience with our XM4 and we are delighted to hear that you are enjoying the clear sound quality. Thanks for your recommendation and for choosing Sony! - Marco
I recommend these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a long flight out of the state and these headphones were very comfortable throughout the whole flight. Along with comfort the noise-canceling is grade A. I recommend these headphones to anyone needing a good mix of tech quality meeting comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Awesome! We are so glad to hear that you are happy with the comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for your recommendation and for choosing Sony! -Carl
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!! Bought for noise canceling and I am very satisfied!! Great sound and holds charge for long period of time!! 100 % satisfied with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ccrn, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and quality. very lightweight and comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pleasedcustomer,
Great! We're glad that you are enjoying the sound quality, weight, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Balanced sound, not too heavy with base, but enough to get a good punch. I listen to metal and jazz and way too many Teams meetings. These are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MikeW,
That's nice! Thank you for your feedback and we are delighted to hear that you are appreciate the sound quality and battery life of our XM4. Whatever genre you are listening with, it will be awesome with the WH1000XM4. Thank you for choosing Sony! - Marco
5 stars
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones perfect for workouts (running, lifting)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devin,
Thank you for your feedback! We are happy to hear that you find the WH-1000XM4 comfortable for your workouts. Please keep in mind that these headphones are not sweatproof or waterproof, so we recommend keeping them dry to ensure they continue to perform their best.
Thanks for choosing Sony.
Best regards, Eliab
Sony xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light fitting, sleek design and studio quality. Cant recommend a better headphone for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus,
That's great! We're glad to hear that you like the sound quality and price point of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and range(roughly 30ft) About 25hr battery life is what I get with ANC on Sound quality is pretty balanced, nice punchy bass and low end
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimAppleSeed, Thank you so much for taking the time and review our WH-1000XM4 headphones! Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally the best headphones I’ve tried. They’re very noise cancelling which I like, easy to use with its different settings to switch the song or change the volume. They’re also super comfortable, lovee!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wendy,
Perfect! We are thrilled to hear that you are loving the noise canceling capability, comfort and easy to use settings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
10/10 Exquisite Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, stylish, and audio quality is fantastic. The microphone isn't as great - when on a call you can hear the other line perfect but when you speak the caller has difficultly hearing you. Fabric around headband is delicate so take care not to drop or scratch. Overall excellent headphones and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the comfort, design. and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the microphone of your SONY unit. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
~Earl
Awesome, but too big
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these as well as comfort is 10/10, so great. However, I tend to have a big head, seriously, and these are still too loose even on the tightest setting. So I cannot wear them out and about to to do much movement which hugely takes away from why I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AminaC, We're glad that you like the sound quality. We'll take note of your feedback. We value the opinions of customers and is always striving to make Sony better. Thank you for choosing Sony. Erin
Great wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the WH-1000XM3's and loved them. Great sound, flawless pairing on two devices, and comfortable to wear for extended periods of time. My only complaint was an intermittent, faint static sound that only was noticable between songs. The XM4's sound even better with no static sound. You won't be diappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thanks for sharing your experience with our headphones. We're glad that you are enjoying the WH1000XM4 headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Craig
A must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best comfortable headphones you will ever own. I bought this for online teaching and listen to music, movies, etc. Nothing out there compares. The quality of sound is like no other. I work in the music business and this are amazing. You can wear them for hours and no ear pain. You won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deecampi! Thanks for commenting! We are really thrilled to hear you are satisfied with the comfortable fit design and amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo