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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 12,557 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. So comfortable, great sound , great sound canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Happy,

      Awesome! We're thrilled to hear that you're enjoying your WH1000XM4! It's wonderful to know that you appreciate its comfortable design, outstanding sound quality, and excellent noise canceling capabilities. Thank you for the fantastic five-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable but..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphones, very comfortable and noise cancelling is out of this world but I wish it has better grip it falls off my head if I lean backward working out at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serenau, Wonderful! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews before purchasing the xm4 headset. I am very happy with these. I am not a music expert but I know what I like being of the older generation. I amazed by the noise cancelation, sound and battery life of the unit. The one problem is after a couple of hours having the on my ear start to sweat so I take them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrmiff,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and battery life. I like these better than my previous bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CJ24, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Ear Phones for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth the money, a very reliable product. Battery life is outstanding. The sound quality is excellent. Highly recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AquaboomMaxBoom,

      You made the right choice! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing birthday gift. Very comfortable and great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeyandraM,

      Perfect! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    10/10 Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I adore these. Super comfy lasts for days of occasional listening or about two ish days of almost non stop listening. I really like the app and the different sound profiles that are premade and available. The noise canceling is amazing also. It’s not 100% but it sure tries its hardest to give it to you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatLamb, We are glad that you like almost everything about your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good recommendation if ANC is a priority

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is amazing! Comfort is also great, but the ears can get hot a couple hours in. Touch control can be a bit finicky, I had to exchange mine out for a replacement, but it worked ok after that. I hate having to adjust the headband slider every time I put them back in the case, since I use the case often, but that's just being nitpicky. Great headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hailey,

      Thanks for the feedback. We are glad you like the noise cancelation of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 4 out of 5 stars

    Leaky sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the design is beautiful and has a nice weight into it. the sound leaks. Love that it has NFC makes it easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molinito, You've made an excellent choice! Good to know you like the great sound quality, beautiful design, comfortable weight, and easy NFC connection. Please adjust the left and right slider, to ensure a great fit and to prevent sound leaks. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best of the Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Bose for the past 20 years and they were great for noise cancellation and overall sound. I've had these Sony XM4 for over 3 weeks. Meet the new champion. Long battery life. Excellent noice cancellation. Lots of great features like: Swipe Volume Control, Swipe Skip, Swipe Replay, Auto Pause when you speak and much more control and customization using Sony's app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi superscoobysnacks,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony wh1000x4 headphones review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones 10 out of 10. It connects well and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChynaT,

      We are beyond pleased to hear that you think the Sony WH-1000XM4 headphones are a perfect 10 out of 10! We appreciate you highlighting the reliable connectivity and the amazing sound quality.

      Thank you for trusting Sony and enjoy your listening!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best i have ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound out of a head phone i have ever heard amazing noise canceling easy to use comfortable head band and ear muffs so nice that you can charge with phone charger cord

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardC,
      Thank you for sharing your feedback. We are delighted to hear that you are enjoying the awesome sound quality of our XM4 as well as the superb noise canceling, long battery life and comfy design. It's nice to know that you were able to use your phone charger cord but please be advised to use the supplied cable for safety precaution. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of the new Bose Quiet Comfort headphones and returned them for these. They didnt compare at all when it came to style, functionality, sound, and features. The Sonys have a built in assistant that can be accessed at the touch of a button which could be used with Google or Alexa. They have a unique feature to hear your surroundings by holding the outter side of the headphone. The app has countless settings to fully customize them to your liking. And even a feature to capture a photo of your own ear to get the best sound possible. I noticed the headphones are also scratch resistant and stay clean for the most part. Every other pair of headphones that ive worn, ended up with scratches and blemishes shortly after purchase. The case included is protective and functional. The right ear side has hand gesture functions that help you amswer calls, end calls, skip songs, and change volume. Which does take some getting used to. I personally recommend these to anyone. I can finally be heard with ease on my calls without too much background noise. You can't go wrong with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssa, You've made an excellent choice! We're very happy you like the built-in assistant function, ambient sound mode, tons of customization using Sony Headphones Connect App, amazing built quality, touch sensor controls, and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Headphones for the Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bang for buck one of the best headphones you could ever get. I had the previous gen of the headphone and decided to upgrade and it was the best decision I made. They took the previous model and improved in every way. Sound never cuts and you can feel the bass in your ears. Truly an amazing experience to listen to anything with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDOS, Great upgrade! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancellation …

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for noise cancellation. Great for enjoying movies. These headphones provide a relaxing musical experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Food,

      Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very good sound and battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. You will definitely need to use the app to get the most out of them, and it can take a while to find the best settings for you, but overall the sound quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LatenightRamen, You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Impressive Value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great sound quality and comfortable enough to wear for a few hours. Great battery life too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ack0512, Thank you for this amazing feedback! We're extremely happy to hear you love everything about your Sony WH-1000XM4 Headphones. It's wonderful to know you are enjoying the audio quality, great battery life, and exceptional comfort for long periods of time. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sony speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son as his air pods were hurting and a great one for kids

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ranjithkavali,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM4 headphones have been a great choice for your son, especially as a comfortable alternative to his previous earbuds. It’s wonderful to know they provide a better fit and enjoyable listening experience for younger listeners.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sony XM4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, Decent Sounds Quality, Cup material could be improved

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VN0007, we are thrilled to hear your feedback on the WH-1000XM4 headphones. It's wonderful to know that you appreciate their lightweight design and sound quality. We strive to provide an exceptional listening experience and your insights are invaluable to us. We also acknowledge your point about the cup material and we appreciate your suggestion for improvement.

      Thanks for considering Sony products!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product works excellent, love using them for the gym and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kimmyc,

      We are excited to hear that your WH-1000XM4 headphones work excellent! It is fantastic that you love using them for the gym and are impressed with the amazing sound quality. Thank you for sharing your positive experience and for choosing Sony!

      Best regards,
      Dominick Sony_US