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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12560 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 12,560 reviews
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swear by these headphones. I'm really bad at taking care of things, i've thrown these around so much especially since I work in a warehouse and move around so much they've definitely hit the ground a lot. I needed these because everything is so loud I rather listen to music. Plus they get really dirty so i wipe them cleaned every night and they still work through everything I put them through! The best part is the battery life I always get surprised when they tell me theyre going to die because it seems like I hardly charge them lol. If they ever stop working im pretty sure i'd just but another pair of these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dani,
      Wow! Thank you for sharing your review on our Sony WH1000XM4. We are very happy to hear that after everything, your XM4 still works perfectly fine and still sprovide awesome sound quality and noise canceling capability and not to mentions the long battery life that helps you enjoy listening to your favorite music for a long period of time. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    BEST headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I've used! Others have made my ears hurt, but these are perfect! The noise-cancelling works super well! HIGHLY RECOMMEND!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferE,

      That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    10/10 headphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone for travel, relaxing or hitting the gym. Comfortable & great audio and bass.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise-cancelling headphones. Comfortable and the noise cancelling feature is really, really good; I wear these all day at work as the ability to pair to 2 devices simultaneously is a game changer. The recent Sony headphones app update fixed a few issues I was having with Adaptive Sound. They’re perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lapizR, Thank you for giving the product a perfect rating! We're thrilled to hear you're enjoying the comfortable fit, industry-leading noise cancelation, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    old lady approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter wanted one and then I bought one about a week later. Yes they are expensive hence why the best buy credit card came in handy. I have always been a Bose kinda girl and never even tried Sony. EVER! I am not even a fan of the look but I am taking continuing education at the college and I like to study in the campus center and that place is so loud. The students are always yelling and while the amount of people help me stay focused the noise does not. These headphones are amazing they knock out all the noise. The really fun part is when you go to talk the music stops and you can hear the other people without having to remove them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, ErinnE! We're happy to hear that you and your daughter are enjoying your new Sony XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great price great headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the top best noise canceling headphones out there with superb sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Michael!

      We are absolutely thrilled to hear you consider the WH-1000XM4 headphones to be one of the top best noise canceling headphones! It is incredibly rewarding to know that the combination of our industry-leading Noise Canceling technology and the superb sound quality is delivering a premium listening experience for you.

      We designed the WH-1000XM4 to offer that perfect blend of quiet and immersive audio, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong endorsement and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are. I liked them enough to buy me and my brother a pair. The black pair is low key but the midnight blue pair adds a little touch of color but both are still subtle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsean, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Peace & quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A step up from the xb910s i was running the noise cancelling seems to be step up as well, i bought these on sale, get em while you can

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi B1gh3ad,

      Thanks for the fantastic review!

      We're excited to know you're enjoying the WH-1000XM4 headphones—Hearing that you consider they are a step up from your previous pair it's right what we strive for! It's especially rewarding to know that you've noticed the improved noise cancellation.

      We truly appreciate you sharing your experience and giving such a great recommendation to others. Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, amazing sound, the noise canceling is really good. Best headphones I ever bought!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling, comfort, and sound quality! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The Best A/N/C Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, I had the 2nd generation and those were already quality headphones and these are still miles better, the notice canceling is top-notch. They are just as good as the Bose 700 which I have tried as well, even more comfortable, and for about 100 dollars left a much much better deal. Sony knows what they're doing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KWM318, you definitely made the right choice. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Best Buy always has availability at a store near me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulietN,

      We are thrilled to hear you enjoy the great sound of the Sony WH-1000XM4 headphones! Achieving exceptional audio quality is a core focus for us, and we are delighted that your listening experience has been so positive.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t regret buying these headphones because they are exactly what I was looking for. They have noise cancellation, great sound quality and they’re really comfortable when they are worn. I would recommend buying these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user601210, thank you for taking the time to share your thoughts with us!
      We are thrilled to hear that the WH-1000XM4 headphones are exactly what you were looking for! It brings us great satisfaction to know that the noise cancellation, great sound quality and comfort are standing out to you.
      We designed these headphones with features like Adaptive Sound Control and Speak-to-Chat to enhance your listening experience.
      We truly appreciate your recommendation!

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great value!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Great noise canceling features! Use it everyday while at work and can’t hear anything outside of my music. Comfortable on the ears as well. Travel case makes it easy to carry.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quita, we're glad you like the noise canceling feature and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect Travel and work Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have owned. I bought them on sale, but wish I would have paid retail and gotten them sooner. These are perfect for my needs. Noise-canceling works great and are very comfortable on my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi samck, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Wouldn’t pay full price for them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these bad boys on sale for $250.00. ANC is good, took them on a flight to Vegas and significantly reduce the sound of the jet engine however if your expectation is for the to completely eliminate that is unrealistic. Also, doesn’t do a good job canceling peoples voices, so if you getting them to get piece and quite from your family look elsewhere. Audio quality is excellent and plenty of adjustments available via the Sony app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Top of the line Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have ready great sound. HPs are very customizable for a person's noise cancelling preferences. They are very comfortable to wear. Damien, Store Manager, at Arundel Mills MD store gave me the sale discount because the sale price had ended unbeknownst to me 2 days earlier. So I got a ready great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Thank you for the amazing review! We're thrilled to hear you're enjoying the great sound quality, customization using the companion app, industry-leading noise cancelation, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    5 stars!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and outside noise cancellation! Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD,

      That's wonderful to hear! We are thrilled you're enjoying the great sound quality and the excellent outside noise cancellation of your WH-1000XM4 headphones. Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 4 out of 5 stars

    Exceptional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned pretty much the previous 2 generations of this and this model is by far the best. It’s lighter, and I love how we can finally connect to 2 devices! Took them long enough. I’ve been a fan of the touch features and being able to hold a hand over the ear cup to let sound in. Now you can enable when you speak for it to stop playing and that’s super convenient but of course can be annoying sometimes too. But I definitely recommend these over any of the other headphones on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible for the money. A wonderful birthday present.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griz007,

      We couldn't be happier to hear that you find the sound of the Sony WH-1000XM4 headphones incredible for the money! It's fantastic that these headphones were a wonderful birthday present. We're delighted that the premium sound quality and industry-leading noise cancellation are making your listening experience special.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is very good. Easy on the ears and snuffs out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrSmith, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US