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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12562 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 12,562 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very easy to set up. I find them very comfortable. The sound is absolutely amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kram,
      Awesome! It's nice to hear that you are amazed by the awesome sound quality of our XM4, plus, how comfy and easy it is to setup. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect head set for almost every occasion

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing sound quality, i was blown away once I actually got the thing on my head, everything i was looking for in a headset, slightly pricey, but i have never regretted the purchase, just wish i had known about these sooner

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi headphoneboy,

      You made the right choice with the Sony WH1000XM4! We're glad that you like its sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Too good to be true!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best pair of wireless headphones I've purchased in this lifetime. Bass is superb, sound is crisp and clear, noise cancellation technology is insane. I'd recommend to anyone whos looking for their next pair of wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GhadSpeed,

      Awesome! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality great bass for EDM bought them a month ago use them to work out and havent had to charge them yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jordan, We're truly pleased to hear these are perfect for your lifestyle and enjoying listening to clear audio and amazing bass sound, especially for EDM and more on your WH-1000XM4. Glad to know you like the long-lasting battery for long periods of time that is also noteworthy. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth the Money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as the specs say. Comfortable for long periods. Excellent noise canceling. I used to fly a lot and this was the best for noise canceling and functionality. Light and comfortable to wear around neck when running to next gate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechMoJo,

      Amazing! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent. The build quality is great, the sound is AMAZING, and the battery life is unmatched. Definitely a great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexS, we're glad you like the the battery, build and sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sony XM4 mainly for traveling and studying, but I was blown away by the sound quality. The bass is deep and rich without being too overpowering, the mids are clean, and the highs are crisp. Whether I’m listening to pop, EDM, or acoustic tracks, everything sounds balanced and immersive. You can really hear the details, especially when using LDAC with high-res audio. The noise cancellation also helps enhance the sound experience by cutting out distractions. Definitely one of the best-sounding wireless headphones I’ve ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user199310,

      Thanks for this amazing feedback!

      We're so thrilled to hear your WH-1000XM4 headphones have blown you away with their sound quality, delivering deep bass, clean mids, and crisp highs. It's wonderful that the noise cancellation and LDAC high-res audio features create such a balanced and immersive experience, making them one of the best you've ever used!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Favorite headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones especially during flights! Sound feels like it’s inside m body.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MONIQUEC,

      We're thrilled that your WH-1000XM4 headphones are making your flights more enjoyable. The feeling of being completely immersed in your audio is exactly what we aim for, especially with our industry-leading noise canceling technology. We appreciate you sharing your experience and hope you continue to love them for all your travels.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent headphones, bad name!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM4 is a very comfortable and a great sounding premium over the head headphone with an excellent ANC capability. Calls are very clear at both ends. The iOS app that I use to control many of the features is very easy to use as well. Recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ramaksur,

      Great! We're thrilled to hear that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling works so well soon as I put them on it felt like I was in my own world. I love the bass on them too watched a few movies and listened to music and i felt very immerse.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseG, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, my kid love it, good battery life and sound!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickC,

      Great! We're glad that your kid is enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Incredible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always worn Bose noise canceling headphones, not anymore. These are incredible. The sound is pristine and these are very comfortable for extended usage. I highly recommend these. Bose users do yourself a favor and give these a try, you won’t be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MetalDetectingMichigan, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best i've ever had. great dynamic sound and noise cancelling feature plus very comfortable. No issues or complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlysonW, Thank you for this amazing review! We're glad you love the exceptional comfort, excellent sound quality, and noise canceling feature of your headphones. We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and the sounds is terrific. I love the background noise feature and they are comfortable. I’ll be buying myself a set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayk,
      That's very sweet of you on getting your daughter a new pair of headphones! Nice to know you love the amazing sound quality, noise cancellation/ambient sound, and comfortable fit of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Pricey but worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for back to school since I’m a college student and I need something that is noise cancellation and has long lasting battery. I use it to listen to recorded lectures as well as music when studying. I guess the only con I have is that I still can’t figure out how to connect it to both my laptop and iPhone and be able to make an easy transition from either devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fatima,

      We're glad that these headphones are perfect for your college lifestyle. Your feedback about the multipoint function is greatly appreciated. You may find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear in long sessions and great noise reduction. The sound is also excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistBear, perfect! You've made an excellent choice! We're thrilled to hear you're pleased with the very comfortable fit design, exceptional sound quality, and amazing noise canceling of your WH-1000XM4. Thank you very much for your purchase! Enjoy! - Romeo Sony_US

  • Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for the best sound quality and noise canceling headphones and landed on these. The quality of these headphones is very well done to where you may adjust the sound of the music exactly to your liking. Noise cancellation is fantastic. Very worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jwallz,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better sound than Bose!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so good. I bought them for my daughter and tbh am a little jealous. I have a pair of Bose QC headphones but the sound quality on these are definitely better than the Bose headphones. The case is so sturdy too which makes them great to travel or just bringing around in a backpack. Got a great deal on them and am really happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A2KHawaii, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort! Definitely recommend you try these out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaneS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding audio! Love the feel of the headphones as well. I also love the customization provided by the EQ. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US