Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12562 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 12,562 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My Favorite Head-Phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These feel more sturdier than my beats love how they feel around my ears and how quickly They Connect to my devices and tune out the surrounding the noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBstrauther, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It blocks sounds out, it connects quick and has a nice crisp sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TianaM,

      Thank you for choosing Sony!

      It's fantastic to learn that you're enjoying your WH-1000XM4! We're thrilled that you value its noise-canceling features, rapid connectivity, and clear audio quality. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony WH-1000XM4

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding noise cancelling. The ambient mode allows operation with normal amounts of ambient sounds. The voice mode indication allows easy determination of power on/off, ambient and noise cancelling. Very comfortable to wear. Overall very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones around. The noise cancellation is perfect and I can keep them on for hours and they do not hurt my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Aaron,
      Awesome! We are very happy that you appreciate the noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Wow!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Sleek design. Noise cancelling is exceptional. Sometimes I wish there were buttons on the back of the ear instead of touch response on the headphone itself but overall very happy with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Internet111,

      We're glad that you like the sound quality, design, and noise canceling function of the headphones. Your feedback about having physical buttons is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony wireless headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, and by far the best noise canceling headphones ive ever used will never regret the purchase for those features alone. Very comfortable and lightweight for when you need to wear them for long period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi isaacg, Awesome! Glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones on the market

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality audio and noise cancellation for a reasonable price. Better then the other brands and is light on your head so its very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luke, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony XM4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for the gym and they have not disappointed. Super comfy and they battery feels like it lasts forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorH, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    AMAZING

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these headphones! I've had them for a bit over a year and they work like they are brand new. At first, they can be a bit tricky to use if you don't find the right settings for you, but once you adjust the settings to your liking and fit, they're the best. I would recommend using and buying when going on walks and to study. The battery lasts so long which is such a plus! 100% charged can last a whole day and sometimes even up to more days depending on the use you give them. I recommend to give them a try!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea,

      That's very nice to hear! We're glad that you love the sound quality and fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They have probably the best noise canceling you’ll ever have. Great speaker quality they are amazing. I’ve had the previous generation and they’re all so just as great. Only thing I kinda don’t like is the sensor other than that it’s amazing I love. It’s also really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IzharS,

      That's wonderful feedback! We are absolutely thrilled you are enjoying the amazing noise canceling, great speaker quality, and comfort of the WH-1000XM4s. We appreciate you being a loyal user across multiple generations! Regarding the wear sensor, you can manage or disable it easily through the Sony | Headphones Connect app under the "System" tab, which may enhance your experience.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only other set of noise cancelling headphones were the airpods pros and these are significantly better. It is somewhat eery how silent it is when they are turned on and on sound is playing. Good battery life and easy to switch between two devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ario,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphone

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My travel buddy. Love using this for my audiobooks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great build quality/sound, meh touch controls

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal build quality, great sound. The swipe controls on the side of the headphone arent my favorite. I miss physical buttons. In the pursuit of sleek build design, everything has become touch-based but its a big finnicky. Dont have to use them if you dont want to. Overall love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoydS,

      It is fantastic to know that you overall love the Sony WH-1000XM4 headphones, especially their phenomenal build quality and great sound!

      We certainly appreciate your candid feedback regarding the swipe controls versus physical buttons. We understand that while the touch-based design offers a sleeker profile, it can take some adjustment. We value this insight as we continuously work to balance design with ease of use. Thank you for your wonderful 5-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome! If it’s not broken don’t fix it.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 pairs for my wife and I. I had the previous generation 1000xm3 and I loved them, when I heard that the 1000xm4 was coming out I sold the xm3. I they look more are less the same except a few additions like the on ear sensor that’s inside the left ear cup. The cushion on the top of the headphone is smaller. They also took away the ambient noise control button. Out of the box they sound just as good if not slightly better than the xm3. I love the new features they added like, connecting to two devices at the same time, when you talk the headphones let’s ambient noise, and when you take them off it pauses what ever you’re listening too all in all a great product! I’m more than satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hand phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice looking handphone love it so far best looking one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lynchweston,

      Thank you for choosing Sony!

      We're honored to hear that you love the look of your WH1000XM4 headphones. It's wonderful to know they’re not only stylish but also making a positive impression on you so far. Thank you for sharing your experience—we truly appreciate it!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best purchase of 2021!! <3

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I made all of 2021! I love how long the batter lasts, I use these for the gym and work. So they get like 6-10 hours of use a day, they're amazing. They don't slip off even when I'm doing RDLS lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yesi, We're glad that you are happy with the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these headphones! they do a great job at canceling noise without taking away your hearing entirely like airpods! and super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello eenie, We are glad that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsure what I expected when I bought this. My previous Sony headphones was at a low quality, however this exceeded my expectations in terms of sound, quality, and comfort! Large purchase, but worth the buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Review, Wow! That's cool! We're extremely pleased to hear our WH-1000XM4 Wireless Noise Canceling Headphones meets your needs, and it exceeded your expectations! Good to know that you're enjoying the amazing audio quality, excellent quality, and overall comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    5 stars

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love em 5 stars must have Just love everything about them I go for a week without even changing Extremely clear .. the noise cancelation is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranklinW, thank you for the 5-star review! It's truly wonderful to know how much you're loving your Sony - WH1000XM4 headphones. It's awesome that you're getting such a long battery life, up to 30 hours on a single charge really makes a difference! We're so glad the crystal-clear sound and industry-leading noise cancellation are giving you the immersive listening experience we designed them for. Thank you for choosing Sony, and enjoy every moment with your music! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are amazing I love how light they are and the sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YorikcA,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US