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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12564 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 12,564 reviews
  • Rated 5 out of 5 stars

    Best Headphones I’ve Owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve owned. Satisfying bass, great sound customization options in-app, modern design with touch activation instead of several buttons.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, Fantastic! We're thrilled you're enjoying the punchy bass, great sound quality, modern design with touch panel sensors, and great customization options using the Sony headphones app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    better than airpods max!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super lightweight, sound is amazing. returned airpod max for these and so glad i did

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CheyenneH, You've made an awesome choice! We're glad you like the super lightweight design and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Happy sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head phones I've had yet good sound EZ to operate. Downloaded the app you can boost the bass and treble. I fall asleep with them on cause I don't want to take em off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfy headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I owned better than beats imo clear sound and amazing noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RebeR,

      Thanks for the fantastic review! We're thrilled to hear the WH-1000XM4 headphones are the best you've ever owned. We're glad you're enjoying the clear sound and amazing noise cancellation.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at a lot of reviews I chose these over ear headphones for an 11 hour flight. They were extremely comfortable and made the long, cramped, economy class trip less stressful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Austin,

      It's great to hear about your positive experience with the WH-1000XM4 headphones during your long flight. The WH-1000XM4 is known for its excellent comfort and effective noise cancellation, making it a preferred choice for frequent travelers. Enjoy your continued use of the headphones on your journeys!

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Ultimate headphones for commuters.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are extremely immersive. The modular equalizer allows you to adapt the sound to your liking and to the specific music you’re listening to. One feature I wish was available to me is the ability to name a specific equalizer subset instead of just having the default name of “custom 1” in the Sony Headphones app. Aside from that, these headphones are both superb in quality and in their aesthetic. Truly a beautiful piece of tech both in and out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manuel,

      We appreciate the 5-star rating and we're glad to hear that you like the quality of your headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The noise cancellation is great. The multi device connection is super handy. The battery life lasts me 3-4 days on average. And the sound quality is great. I dont regret buying these at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyXM4,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and exceptional sound. Very good choice for anyone wanting a great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricT, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Blue Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the sound is excellent. I love the color too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is so good, nose cancelation could be better but it’s great for airplanes. batter life is super long tho, rarely have to charge them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobR, Amazing! We're thrilled to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound works great!!! Comfortable fit. Daughter loves them!!! Connects to phone easy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad you're happy with your purchase, ClemB! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Heavenly Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones been using them for almost a year now and they are just such good quality and never having problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello iSlayer04,

      Thank you for choosing Sony!

      We're thrilled to hear that you've been enjoying your WH-1000XM4 headphones for almost a year. It’s fantastic to know that their quality has exceeded your expectations and that you've had no issues. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    WH-1000XM4

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Noise cancelling is good. Bass is definitely there but would not recommend if you are a basshead and looking specifically for bass. The feature to connect to 2 devices at once (a phone and laptop for example) works very well. I can get a call, end the call, then automatically switch back to my laptop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi phil,

      We're glad that you like the sound quality, noise canceling, and multipoint function of the headphones. Your feedback about the bass quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! I love them for working out, comfortable on the head and don’t make my ears too hot. The sound quality is great. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeseniaG, That's awesome! We're glad you love the comfortable fit and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Chuffed to bits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuffed to bits with the headphones. First over the ear headphones I've extensively used. Use them at the gym no problem. Use them while mowing no problem. Used at the office for some quiet time excellent. Used while gaming, the two connected devices comes in clutch for this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KobasKaoDroga,

      We're pleased to know that you love your WH-1000XM4 headphones! It’s fantastic to hear that the industry-leading Noise Cancelling is performing so well for you, whether you need quiet time at the office or while you're mowing. We also love that the multipoint connection is coming in clutch for your gaming setup!

      Thank you for sharing your experience and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best ANC ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These extremely effective ANC headphones allow me to enjoy music and study even with vacuuming right next to me. More comfortable for me than any other over ear models even with wire frame glasses - can wear for 6+ hours at a time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Markster,

      Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great headphones, must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality, noise cancellation is great, and is usually comfortable. My mains issues were that after a while of wearing the headphone, my ears hurt but I do have larger ears. Other than that, great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaroslawK, we're glad you like the sound quality, noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with your SONY unit. You can check this link when wearing the headphones:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s lightweight and the sound is pretty good to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi headache, Amazing! We're glad you like the lightweight design and superb sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    You can hear everything or nothing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancellation I’ve ever encountered. To the point where you take off the headphones and you can make believe you have super-hearing for a few seconds. Also you can allow the ambient noise in or even amplify it. Got bored on the plane the other day and decided to turn up the voice ambience and heard all about some dude’s infidelity. Guess he thought nobody would be able to hear over the engine sound but apparently he hasn’t tried these headphones. Sound quality is also amazing. Hearing parts of my favorite songs I’ve never heard before. Great at balancing two different inputs. There is some audio lag/sync issues on my Nintendo switch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi baronspeerzy, Thank you for this amazing review! We're very happy to hear you like the industry-leading noise cancelling feature, ambient mode. and excellent sound quality of your new Sony headphones. Note: Playback of audio/music on the BLUETOOTH device is delayed compared to that on the main unit due to the characteristics of BLUETOOTH wireless technology.

      Tip: If your handheld console, TV, etc., has a function that adjusts the delay between the picture and sound, use it for adjustment. For details, refer to the operating instructions of the device.

      You can also connect the headphones to your device via headphone cable to eliminate the audio delay.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Comfortable with great sound quality and amazing noise cancelling. Wore these on a flight to Europe and was able to sleep with them on and keep them on for the duration of the flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBee,

      Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US