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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12564 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 12,566 reviews
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphone that are with the price for quality and are the best headphones that I have ever used and are even better than my AirPods as well as airpod max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny,

      Thanks for sharing your experience with us! We're delighted to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy your music to the fullest. Thank you for choosing Sony! -Aldair Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, great noise canceling, great battery life. Saviour on airplanes. Only issue it they are hot on your ears...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very comfortable. They double up a earmuffs in the winter. The sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmandaR,
      That's awesome! We're glad that you like how comfortable your new Sony WH1000XM4 is and appreciate the sound quality as well. Good to hear that you can also use it as an earmuff while listening to your favorite songs. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mainly for my desktop but I use these headphones every day. They are amazing, great battery life, amazing sound quality, and strong bluetooth connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean,

      Awesome! We're thrilled that you are enjoying the battery life, sound quality, and Bluetooth connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love this item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item it's so clean and clear as if I'm at a concert. The feeling on your head as if it's not really there very comfortable. After using these headphones you won't want another pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baebae,

      Awesome! We're thrilled that you like the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best in class ANC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life and fast charging. The Noise cancellation is one of the best out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rojasb47,
      Awesome! We're glad that you are pleased with the noise canceling capability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony for the 5-star rating! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great update to the XM2s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to these new headphones after a few years waiting from the XM2s. I can speak to a few changes based on those old headphones. For me the headband is no longer made of metal but plastic. This isn’t a bad change since it’s lighter on the head but it’s noticeable. The 2nd is the multi connection which is great as I don’t have to disconnect and reconnect to every other device I want to connect to now. The 3rd is the usb c charging port instead of the old micro charger. This makes the one cable to charge all devices closer as I can charge my computer, headphones and other devices now with one cable. The noise canceling and music sound quality is still top-notch and overall I recommend these headphones to anyone looking for a great all around pair of ANC headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just used these on a long flight (10 hours). The noise cancelling worked very well, battery lasted the entire trip. It comes in a very nice compact case making it easy to put in my carry-on bag. It comes with a USB cable for recharging and a audio cable if you don't want to use Bluetooth. The sound quality is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AsusComputer,

      Great! We're glad that these headphones are performing well for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancellation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation! I bought these for 4th of July because I’m sensitive to sounds & prone to panic attacks and these were so helpful with getting through firework shows!! Works better with constant sounds over sudden sounds given the technology but overall It did great to muffle the blasts! The noise cancellation can also be adjusted to hear more/less ambient noise in the app for different situations. Also offers high quality sound for music and the app and ear touch pad is very easy to use and helpful! I’ve only had a few issues connecting the Bluetooth to my laptop but it seems to only effect some apps(might be my computer issue) there is also a headphone cord to connect with if needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moni,

      We're glad that you are enjoying the noise canceling function of the headphones. For optimum performance, make sure that the software version is updated (via the Sony Headphones Connect app). You may also need to adjust the audio settings of some of those apps. We hope you continue to enjoy the amazing features of the headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    best quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a worth it purchase. sound quality amazing and it was amazing to listen to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vale,
      We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.

      The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Perfectly well rounded headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Ive never used headphone thag were this good. The sound quality is perfect and the sound cancelling works really well. Definitely would recommend getting these if you're interested in getting headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gem910, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent buy . . .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are better than I thought they would be. Very happy with the purchase. The sound quality (especially listening to high-end audio on Tidal) demonstrates the beauty of these. Battery life is incredible . . .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMan77,

      Great! We're thrilled that these headphones have exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Boom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds just try them , good One of the ultimate best all around has forms for that 3D surround sound you've been waiting for buy them or don't buy them but you will regret

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Masterplan,
      We're thrilled to hear you experienced the Sony's 360 Reality Audio technology designed to provide an immersive audio experience by simulating a 3D sound field. This technology can enhance the perception of sound directionality, making it feel as though the sound is coming from different directions.
      We understand how important it is to find the features enjoyable, so we do our best to take those features to the next level. We highly appreciate your recommendation.
      Thank you for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good price on top of the line headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for these headphones. I like them a lot. There comfortable and perform quite well. The noise canceling is outstanding. You cant go wrong with this deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi issey5758,

      Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable and noise cancelled

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned good headphones and I was sick of using the free Apple ear buds. They always fall out and hurt my ears. These head phones were great and cancelled the noise amazingly. I love the comfort as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizb,

      You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Definitely 5 stars!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Got this for my son and he is in love with them. I tried them out and the sound is crispy clear. Noise cancelation is awesome and theybare very comfortable. Definitely 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Malopz, Awesome gift! We are so glad to hear that your son is loving his new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sound proof

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longggg battery life and great noise cancellation.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can get it on sale, these are definitely worth it! The sound is amazing compared to my Bose QC II. I was amazed on how they sound. They are also more comfy than the previous gen 1000XM3 in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacky, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    I love it so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sony MX4 so far. I would recommend it to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kellsway,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US