Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Incredibe sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried a lot of headphones qnd nothing compares to this one. I highly recommend it not only for the sound but how it looks on your head as well,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROSET828, thank you so much for the amazing 5-star review! We're thrilled to hear that the Sony - WH1000XM4 stood out from the reset and delivered on both sound quality and style. It's great to know you're enjoying not just the industry-leading noise cancellation and immersive audio, but also the sleek, comfortable design. We truly appreciate your recommendation, and thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Best Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the LDAC bluetooth capability. It worked well, and sounded pretty good. However, I returned these since my Apple Airpods Max sounded just as good to my aging ears. So, these became unnecessary. If you won't be connecting to apple products, pick these over the the AirPods Max, they are a way better value. If you do plan to use with Apple products, the AirPods max will give you a better more robust experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ForcedNickname,
Thank you for your feedback and while we are happy that you liked the sound quality of our WH1000XM4, we regret to hear that you have to return them. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
- Pros mentioned:Bass, Battery life
Xm4
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones lasts for about 3 days after a full charge, bass very loud, durable, looks pleasing on head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Perfect! We are truly happy to hear your satisfaction on the sound quality, design and battery life of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Good Sound and Excellent Noice Cancelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise cancelling cans in the industry. I can hardly hear anything with them on; not only that, the battery life is amazing and I only have to charge them once every week. Would recommend to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Great! We're glad that you're enjoying the noise canceling function and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
upgrade over xm2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i already own the xm2's but was looking for a new pair because they started to hurt my ears. these have angled drivers so it stops the drivers from touching and pressing on your ears. these are way more comfortable b and the noise cancellation is slightly better, but the actually sound of the headphones are pretty much the same
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brysal,
We regret to hear about what happened to your XM2s. You made the right choice in upgrading to the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the Sony Headphones Connect app's equalizer function to tailor-fit the sound quality to your needs. Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good upgrade from XM2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the XM2. The sound quality is about a 20% improvement. The comfort long term is also better than the XM2 as I use these at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goldenage,
Very nice! We are glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Thank you for choosing Sony!
David
- Pros mentioned:Comfort, Sound quality
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, comfortable, sound is excellent, noise cancelling seems great. Only caveat is I have just started use, so I can't evaluate long term durability and use while traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sofarsogood,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones - highly recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, top quality you’d expect from Sony. Active noise cancelling is great for studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jomo,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM4 delivers the great sound and top quality you expect from Sony. It's especially rewarding to know that the active noise cancelling feature is helping you create a focused environment for studying. Your positive experience is truly appreciated.
Best regards,
-Fred
- Pros mentioned:Comfort
The Range is Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Bose Quiet Comfort user (3 pairs in last 6 years). Last pair developed a rattle and squeal recently, so I needed a new pair. Was frustrated with the terrible range of the Bose (basically disconnected beyond 10 ft) and hated the constant “connected” “disconnected” voice in my head. Was time to try something different. I love my new Sony’s! The range is fantastic. Upstairs, downstairs, outside and they stay connected. No issues with call quality (which was a concern). Customizing the sound in the app is easy. They are comfortable to wear all day and I rarely hear the voice in my head (but it is a pleasant voice when I do!). Glad I made the switch, and they were cheaper too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKiz, Great! We're pleased to hear that you are loving your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! My daughter loves them. She uses them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraU,
We are delighted to hear that your daughter loves her WH-1000XM4 Wireless Noise-Cancelling Headphones and uses them daily for their great sound! This model is perfect for daily use because it combines industry-leading Noise Cancellation with exceptional audio quality, a comfortable design for long listening sessions, and smart features like Speak-to-Chat and up to 30 hours of battery life, making them an ideal companion for focus, music, and calls every day. Thanks for choosing Sony!
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are so comfortable for long term wear and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlmaok, We're glad that you like the sound quality and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound very cool features with the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RichardC!
We are so pleased to hear that you are enjoying the awesome sound and the very cool features of the touch controls on your WH-1000XM4 headphones. We design these features for intuitive, seamless use!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
WXM4
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great sound. Great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Singhx, Amazing! We're truly happy to hear that you're satisfied with the very comfortable fit design, exceptional sound, and reasonable price of the WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Hot and bothered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These run a bit hot on my big head, but the sound quality is fantastic. Its spoiled all my other sound systems. Need to put some time into figuring out how to make them comfortable (for me I have to wear them at max extension), while not slipping in the gym (much tighter), and the cushions are maybe a bit thin for super long wearing. Hurts after a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capyoazz, Thank you for the positive review! We're happy to hear you like the fantastic sound of your new Sony WH1000XM4. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the slider (left and right) to ensure comfortable fit for long period of time. Thanks for choosing Sony! -Sam
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm obsessed with these headphones. They're comfortable and come in the prettiest shade of blue. The battery life is pretty good! I wear them just about everywhere!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Best over the ear headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and awesome the noise cancellation is god tear ,comfortable and stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeG,
That's perfect! Thank you for the feedback. We are truly happy to hear your satisfaction with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Excellent, comfortable headphones with great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. Very good noise cancelling, comfortable, work well with my different devices and the touch pad control on the right ear is easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyBuyer, Awesome! We're truly glad you're enjoying all the improvements we made on these headphones, especially the excellent noise cancellation, incredible sound quality, overall comfort. Good to know you like the intuitive touch controls and multi-device pairing as well. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Weight
Best wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. Light weight, comfortable,sleek and nice cushioning on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for your feedback and we are delighted to hear that you are pleased with the lightweight design, comfortability and performance of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and exceptional sound. Very good choice for anyone wanting a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricT, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Deen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hello, real human over here. I knew the legendary performance of the XM4's. people, these are the best ANC headphones on the market. they sound incredible, and comfort is 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deen, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin