Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have owned. The sound is very good and they are comfortable. I can't for COVID to be over so that I can try them out traveling. I would strongly recommend them.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, sound is great , but when making calls I had some issues with sound and other caller couldn’t hear me clearly. After updating the software it’s had been good so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuraiJack,
We appreciate your review of the headphones. Good to know that updating the software improved your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Outstanding noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Noise cancellation is second to none. Very comfortable, even on transatlantic flights. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BJD72,
You made the right choice! We're glad that you are enjoying the noise canceling function and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Best out there.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will love the way they sound. The spatial feature is no big deal personally. It sounds like your in an echo chamber. Your music will be clean and crisp with the perfect bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, Good to know that you love this WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound & perfect for the gym. I run in them and they never fall off my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorianB, we're glad you are enjoying our industry-leading noise canceling headphones! These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Sony M4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy to use, long batter life, not so great mic
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZackR,
Thank you for your purchase and we are delighted to hear that you are pleased with the audio quality, long battery life and how easy to use our XM4. Your feedback regarding with the microphone is duly noted. This will help us improve our future product. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony is solid for audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort is there with these headphones. The noise canceling is crisp to not hear outside noise. Touch controls do take a little bit to get used too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andrew10,
That's awesome! Thank you for your feedback and it's nice to hear that you are pleased with the comfortability of the headphone as well as the noise canceling capability of it. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Best wireless noise canceling headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Crystal clear sound and noise cacellation. They are also easier on ears for long wear. Only wish they were a bit cheaper on pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pkgupta,
Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2025 at less than half the price of the then current model XM6. I'm willing to pay for the best if I can afford it, but value matters even more to me. I didn't notice any difference between the two in minimal testing, so saving about $200 was the right choice for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiszGuy,
We are pleased to hear that you found such excellent value in the WH-1000XM4! While newer models like the WH-1000XM6 introduce specialized features such as an upgraded 10-band EQ, improved transparency mode, and the ability to listen while charging, the XM4 remains a fan favorite for its comfortable folding design and industry-leading noise cancellation. We agree that the "value-to-performance" ratio of the XM4 is hard to beat, and we're glad they are providing the premium experience you were looking for at a price that works for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort
best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy i honestly like it more than the xm5 bc it folds nicely
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinL,
That's great to hear! We are thrilled you're finding the WH-1000XM4 so comfortable and appreciate you highlighting the convenient folding design. We know that feature is a favorite for many users!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
They're not good enough.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using these headphones along with Beats Studio, Wh- 910n, these headphones are overhyped, overpriced, but over performed. I like the comfort which over did the Beats Studio. They're aesthetically pleasing like Beats. The noise cancelling over performed. Compared to the Cases for each of the headphones, the XM-4s have a cuter and more protective case. The only problems that I have had with the XM-4s is that they're hard to connect to any of my Apple devices, and they randomly disconnect and turn off out of nowhere which is neither rare or common. But compared to the expensive Air Pods Pro Max from Apple, these have way better sound quality and more minimalistic with swipe on the right side of the Headphones, you can access ambient sound, pause, play, and play your next song. Compared to the wh- 910n, it is hard to turn on Siri by just touching the pad of your right cup which the wh-910, It is more worth getting the WH- 910 which are 100 dollars less but sacrifice the aesthetic for the better quality, and better base.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaH,
Thank you for the review and your feedback is greatly appreciated. We're sorry to hear the connecting issue with your headphones. Update the software of your headphones via Sony headphoens connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
The best headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An outstanding pair of headphones from Sony—exceptional in both sound quality and craftsmanship. Truly among the finest in their class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelika,
We're so happy to hear you find the WH-1000XM4 headphones outstanding in both sound quality and craftsmanship! We appreciate you recognizing them among the finest in their class.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Comfortable and sound great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing and are very comfortable to wear. However, I am disappointed that it doesn't block out as much noise as I expected. Not any better than my previous ear buds. But they do sound a lot better and I'll continue to use them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We are sorry to hear about your experience with noise canceling feature your Sony wireless headphones. Please take note that the noise canceling function of these headphones is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may visit this link for more suggestions to isolate the issue with your unit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html. Despite your concern, we are happy that you like other features and qualities of your Sony headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great headphones, and love the blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't sound any different than my old XM3's, but I'm not going to complain about that - still some of the better Bluetooth headphones I've heard. Multipoint alone was worth the upgrade, but the Best Buy exclusive colorway really sets them apart from the tired looking black on copper. The blue's very dark, wouldn't have thought twice if you'd told me it was a Massdrop edition. My XM3's suffered from cracks in the weak point in the headband, supposedly this has been addressed with the new model. Only time will tell. Only real complaint is battery life seems ever so slightly worse than the last gen, but it's still more than a full day of use.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphone for music, gaming with noise cancelling and can hold for long period without pain in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moll, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great Headphones!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect! The fit is comfortable and the sound is superb!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConstanceS,
Wow! That nice to hear that you like the comfortability and sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great!! We like them better than AirPods Pro. These have great sound and are really comfortable to wear. Noise-cancelling works fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicReferee, You've made an excellent choice! We're very happy to hear you like the great sound quality, comfortable fit, and industry-leading noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Hard to beat!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing headphones. Can connect them to two devices at once and it will switch between them automatically if one device stops playing and another starts, so they’re great for music/podcasts while working because they switch to my laptop whenever I get a zoom or teams call. They pair incredibly well with my Sony tv, which allows for great quality listening at night without having to disturb the entire apartment complex (or the spouse/significant other!). Got these on sale and can’t recommend enough. The noise cancelling is top notch too, and the Sony headphones connect app allows for incredible personalization of the sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PearsofWrath, thank you for your detailed review. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Way better than Beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best value and sound for over ear. Prefer it to the 6
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, NoahM!
We are absolutely delighted to hear that you feel the WH-1000XM4 headphones offer the "Best value and sound for over ear." It is incredibly rewarding to know that the XM4 continues to deliver such a superior and highly-valued audio experience for our loyal customers.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love em 5 stars must have Just love everything about them I go for a week without even changing Extremely clear .. the noise cancelation is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranklinW, thank you for the 5-star review! It's truly wonderful to know how much you're loving your Sony - WH1000XM4 headphones. It's awesome that you're getting such a long battery life, up to 30 hours on a single charge really makes a difference! We're so glad the crystal-clear sound and industry-leading noise cancellation are giving you the immersive listening experience we designed them for. Thank you for choosing Sony, and enjoy every moment with your music! Best regards, -Dominick