Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Almost great, but showing its age
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and comfort are great, but the outdated Bluetooth really showed. If you’re not planning on wearing in crowded places or using multipoint much it’s still a great option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
Thanks for taking the time to share your experience. We're thrilled to hear how much you're enjoying the XM4s! We appreciate your feedback on the Bluetooth as it helps us improve in future products.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life
Great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live the fit wnd technology packed into them. As well as a amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, Jordan! We're glad that you like the features and the battery performance of the Sony WH1000XM4 Wireless headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Craig
- Pros mentioned:Comfort, Sound quality
Sonys are great
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, the noise cancellation is great and they are so comfortable. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for the 5 star rating! We're glad that you are impressed with the noise cancelling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass
Exceptional
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the highest quality headphones ive ever worn with outstanding bass. I highly recommend it to anyone looking for a mid priced and high quality headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. The fit is comfortable and snug, it doesn't slip. The construction is sturdy, but not heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeorgeE,
Wow! It's nice to hear that you are pleased with the excellent sound quality and comfortability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great noice cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sounds great for team meetings. Use it all the time for flights for cancelling noice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Beautiful perfect sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my wife since it was on her christmas list and it was the best gift ever. She loves them she says she can finally mute me. Ive tried them myself and they truly are exactly are amazing the noise cancelling but even the sound it sounds like a concert in your head but not really that loud and the flexibity on the app func is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PanteraOfficial04,
Wow! What a nice Christmas gift! Surely your wife will love them. We're glad that she enjoys listening to her music without being disturbed thanks to the awesome noise canceling of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Maybe it's time to get yours too. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty comfortable...and the battery life on these are great! The features for silencing the music is nice too. I love these headphones. My favorite pair atm!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OoLongTee,
Great! We're glad that you're enjoying the comfort, battery life, and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Top tier headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic audio. Very pricey but worth the money. If you have the ability purchase these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS, we're glad you like sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great for programmer husband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my programmer husband. He loves them- he had another pair for years and when they finally died he knew he needed to get the same kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user178620,
We are so glad to hear that your husband is enjoying his new WH-1000XM4 headphones! It is a great testament to the quality of the series that he chose to stick with the same model for his programming work, where the industry-leading noise cancellation and 30-hour battery life are perfect for long, focused sessions. We hope this new pair serves him just as reliably for years to come. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. ANC is perfect. Great bass and overall sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettF,
Great! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Perfect headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable to wear and light. Noise canceling works fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maggie, Perfect! We're very happy to hear you like the great sound quality, comfortable fit, lightweight design, and great noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
amazing!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are so so comfy, literally fell asleep with them on and the way it blocks sound out is amazing def recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieG, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headset for the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for a trip and didn’t know I would fall for them this bad, noise cancelling is perfect for long trips and the battery and app are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maestro,
Great! We're thrilled that these amazing headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great and Not so Much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to give the headphones a higher rating as they are solid for when they were made. The sound quality is great, deep base with very clear vocals, and the ability to customize the equalizer to your liking is fantastic. What's not fantastic is the Tactile sensors, the microphone, and pressure build up from the noise cancelling. The sensors do not respond very well, often skipping what I was listening to and causing me to have to take my phone out and go back; defeats the purpose of the feature. The internal sensor works great but with the wonky touch sensors it ends up playing the sound or skipping the song/episode. The Microphone is horrible. It picks up all of the background noise and not your voice. The voice through feature seamed cool at the beginning but it became very annoying. Anything triggers it, a random sounds, other voices, loud noises, coughing, etc. It makes the experience unenjoyable. Lastly, the pressure. My god, it can be so intense sometimes. You feel it pushing into your head. The pressure can cause some headaches and sometimes a little disorientation, nausea, dizziness/motion sickness. Makes relaxing a bit difficult. I hope this helps you when deciding
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeF,
While we're happy that you like the great sound and you're utilizing the built-in equalizer on the Sony Headphones Connect app, we're sorry to hear you're experiencing issues with the touch sensor control panel does not respond correctly. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH-1000XM4 features Precise Voice Pickup technology, which will reduce background noise and delivers clearer voice quality to the other person on the phone. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode. For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
Your feedback about the atmospheric pressure when active noise canceling is turn on is greatly appreciated. We are sorry, but the WH-1000XM4 doesn't offer a manual atmospheric pressure adjustment. However, it features an NC Optimizer - Optimizing the noise canceling function to suit the wearer. For details, please refer to the following Help Guide link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Daughter loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for listening to music, and it has a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewP,
We're thrilled to hear your daughter loves her new WH-1000XM4 headphones. It's awesome to know that they're a perfect fit for her, great for listening to music, and that she's getting good use out of the built-in microphone.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Was worth the purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these to watch my anime and Netflix shows in silence at nice. First device with ANC but definitely a must have feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AnthonySosa,
Thanks for the comments and for the 5-star rating! It’s rewarding to hear that our product has positively impacted your experience. We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort
Mixed Bag
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort: 4/5 Comfortable on my big head. Not as comfortable as the Bose 700 but much more comfortable than the B&W PX7. Sound: 3/5 Where's the midrange? Vocals are severely lacking compared to Bose 700. While disproportionate to the mid range, The bass is strong but well controlled. (I did not try equalizing the sound.). More importantly as the lack of a sound stage. As a whole these headphones have the opposite sonic profile of open-back headphones, such as my gold-standard Sennheiser HD 580s. In the end I exchanged the for the Shure Aonic 50s, which have a more open, neutral, and fuller sound. Noise canceling: 3/5 Good at reducing external noise but not quite up to par with the Bose 700. It should be noted that the noise-canceling can exert a fair amount of ear pressure. My wife got totally freaked out by this and literally ripped these off of her head. Lastly, at the highest noise setting there's noticeable audible audio artifacts including very slight "crackling."
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi robodeo,
We appreciate your in-depth review of the headphones. It's unfortunate that you had to return the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks again for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
- Pros mentioned:Sound quality
Awesome pair of headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve had these headphones for two years and they are the best purchase i’ve made especially for college must haves. the noise canceling is adjustable depending on where you are and is super useful when you want to drown out background noise. i love these sony headphones and they come highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiL, we're glad you love our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome Headsets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these primarily for travel on an airplane. They do an excellent job of canceling out noise. They are very comfortable and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leed,
Great! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph