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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12568 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 12,567 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great digital sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great super crisp sound and feel. Super comfy around ears and the best they are wireless!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosE, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you like the crisp sound quality, comfortable fit, and amazing wireless feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Blue Tooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money!! Comfortable fit, great sound, amazing noise reduction, i wound totally recommend purchasing these headphones!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bendy,

      Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH 1000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take this on with me to the bike trail on the beach regularly now. I never like going out but with the headphone and music on, it’s awesome! My workout is so regular with this, can’t take it off my ears lol.So perfect to keep my surrounding aware and definitely the quality of music is so good!! The touch controls never want me to reach for my phone to change music or to control sound. It’s a Must have!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saash, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them, they have amazing battery life and the noise cancelling is top notch, unable to hear a single thing while at they gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dann,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not what I had hoped for.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were very comfortable overall and the performance was not horrible, they left quite a lot to be desired at this price point. In short, the maximum volume is far too low, the sony equalizer app helps but, unless you're an audiologist its "What does this button do?", and lastly the active or adaptive noise cancelation let a ton of environmental noise in. Even its more restrictive setting. I returned and bought another Bose 700.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evin,

      We're glad that you like the comfort of the headphones. It's unfortunate that you were not completely satisfied because of the volume and Adaptive Sound Control. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. You do have the option to adjust the volume of the headphones and connected device. The Adaptive Sound Control is designed to automatically adjust the noise canceling function by behavior recognition. You can turn this function off if the noise canceling function becomes insufficient.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great. Room for improvement

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Pros. 1. Can switch automatically from phone to laptop making it great for work 2. Noise cancellation is great 3. Nice humble look that looks good anywhere 4. Automatically pauses when you speak if you want 5. You can put your hand on the headphones to have a conversation without removing the headphones. 6. Great case design Cons 1. Auto switch between phone and laptop is not refined and will interrupt a teams meeting if you get a call on your phone. (There may be a setting I am not aware of to stop this) 2. If you have it set to pause when you speak, it can mistake other noises and pauses at random. If you are in a loud environment or tend to think out loud this setting should be turned off 3. The can be uncomfortable after long periods of time. 4.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach, we're glad you like the noise canceling feature, multipoint, the design of the case, and the looks of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit.

      You may check this link when connnecting the WH-1000XM4 headphones to two devices (multipoint connection):

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      For Speak-to-chat function issue, you may follow this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak

      Adjust the slider on the headband of the unit for comport

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    For my use case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use outside primarily, it takes me hours to cut grass on a tractor and these are a lifesaver. I also had the MX3s, but the LDAC support makes these stand out for me. The notice cancellation blocks out my tractor or blower effectively, would not be caught without it. I did not expect them to provide the best audio quality but their configurable flexibility makes them decent. I have other headphones and amps I use for audiophile-level audio quality, but these are perfect for what I use them for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi satisfieduser, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Value for Money and Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, easy to use- intuitive and nice connection via app on phone. Good color scheme too not the usual black or white.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound quality and comfort. The noise cancellation is also great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan, Thank you for the 5-star rating! We're thrilled to hear you like the great sound quality, comfortable fit, and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. Connect easily with my iPhone and the sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TheresaB,

      Thank you for choosing Sony!

      We're immensely pleased to hear you're enjoying your WH-1000XM4 headphones. It's great to know that the easy connection with your iPhone and the exceptional sound quality have enhanced your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The noise canceling is amazing and they are so comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis,

      Perfect! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colour and sound quality is really good. I use these to travel on flights and at work. Love love love, but store them in their original case to preserve them. NFC is nice, the touch sensitive buttons are handy too. I'd recommend using the app to set a custom setting for the best sound balance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marsbar4,
      Great! It's nice to hear that you are loving your WH1000XM4. We're glad that you were able to use it when you travel and when you are at work. We're happy that you are pleased with the sound quality, color of the headphone and appreciate the NFC feature and touch sensor buttons. Also, it's nice to know that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is amazing. Most comfortable headphones I've owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesseC, we're glad you like the noise canceling feature and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super comfy and great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, most comfortable of any I own. Easy to set up and use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paula, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    would definitely buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these! they are so comfortable and the sound quality is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gene,

      Thank you for the 5-star rating! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound. My child loves these. He likes the option to plug them into his device. Thanks to Best Buy staff who recommended them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmyS, Thanks for the 5 stars! We’re so happy to hear that your child loves the Sony WH-1000XM4 headphones! They truly offer amazing sound quality, and the option to use them with a wired connection is definitely a great feature. Thank you for choosing Sony! Wishing your child many hours of great listening experiences! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones and comfy. Noise-cancelling is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geek,

      Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these to help for when it’s new years and fourth of july. really helps keeping out the loud popping sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bumblebee,

      We are ecstatic to learn that your WH1000XM4 are providing the peace and quiet you need during New Year's and the Fourth of July! It is wonderful to know that the noise canceling is effectively keeping out those loud popping sounds so you can stay comfortable during the celebrations.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones absolutely love them. Comfortable and good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergeyN, Awesome! We're glad that you are enjoying the comfort and quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best Wireless Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset! Amazing noise cancellation and good treble and bass! I 100% recommend this for a working platform and a gaming platform.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NMAAK,
      Thank you for such a great review! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US