Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
XM4 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and easy to use. The sound is very crisp and there is high quality noise-cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starbucks,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, kinda pricy but theyre comfy and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lesli, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional comfort, incredible noise cancellation, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these because they sound great and can keep them on a long time because they are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kbow,
Awesome! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, they sound awesome. The controls are easy the options are sooth and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Scott,
Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite songs for a prolonged time!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Love the sound. Couldn’t be happier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahJ,
Perfect! It's great to hear you love the look and sound quality of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Kris
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly Amazing sound and noise canceling. I love these headphones!! Love all the feature that come with the headphones and app ! They don’t disappoint and with the app that comes with you can push the headphones to its true potential!! They’re very well worth the price!! 20/10 recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinG,
That's perfect! We thank you for your time writing this awesome feedback and we are very happy that you are enjoying the amazing sound quality and noise canceling capability of our WH1000XM4 and other features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Perfect for work from home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for working from home! The noise canceling is crazy good. I initially purchased the Bose QCii and was very disappointed by the sound quality. So I returned those for these and to me, the difference is worth the money. Got them for $278. Sound is great, although you do have to adjust the eq settings in the Sony app to make them sound better. Also work great for zoom calls. I’ve seen some complaints that the mic isn’t the best but I haven’t received any complaints yet.
I would recommend this to a friend Hand phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice looking handphone love it so far best looking one
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lynchweston,
Thank you for choosing Sony!
We're honored to hear that you love the look of your WH1000XM4 headphones. It's wonderful to know they’re not only stylish but also making a positive impression on you so far. Thank you for sharing your experience—we truly appreciate it!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best over the ear headphones I’ve ever had. The sound quality and their comfortability is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoundGuy, Awesome! We're glad that you love the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good but not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm overall happy with my headphones, however there are two main things that I didn't like about them. First, the "cabin pressure" that I feel when wearing them is a noticeable thing, and when I first started wearing them it made me dizzy after about an hour. However as I used them more I got over that dizziness. Second, the earpads are a little small so my ears are always touching the inner part of the ear cup, and because of that my ears start hurting after about 30 minutes of use. It's not too bad, so I keep using them, but it still hurts and I would rather it not. Other than that they sound great and cancel out a lot of background noise. I am really happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tristan, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. When you wear the headset over a cap, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
- Pros mentioned:Bass, Sound quality
Awesome sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I have ever had. Very crisp sound. Ton of bass. Great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsaw,
Perfect! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Bose 700 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and clarity is outstanding. Superior to all the competition. Extremely comfortable headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acousticj89,
Great! We're glad that you are enjoying the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given as a gift and loved. These are the best noise cancelling headphones in my opinion. I have tried these and Bose and these are noticeably better, especially when traveling. They are fragile however so careful about dropping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryannaM, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
A trump can Interrupt your listening.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones that enhance audio quality to amazing levels. Watching a movie in these things is a delight. My one peeve is they are super sensitive to external noise, meaning they will automatically pause and shut off if you so much as cough, sneeze or say hi to your pet. I farted watching Top Gun and it paused the whole movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Thank you for the great review! We're thrilled to hear you like the amazing sound quality of your Sony WH1000XM4. If the music suddenly pauses or stops, please try to disable the "speak-to-chat" feature of these headphones. You may refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
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Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my daughter’s dream headphones, and I bought them for her and she loves them. I can’t think of a time when I don’t look at her and she doesn’t have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheriM, we're glad to know that your daughter loves our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound quality and built is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoshi!
It's a pleasure to hear that you're happy with your new WH-1000XM4 headphones! We really appreciate you sharing that feedback with us.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! Sound quality are excellent! It’s pretty comfortable considering the size of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin,
Perfect! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Everything I expected and more!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent noise cancellation. Very comfortavle. I have the Beats 3 Pro wireless and the Sonys are the best.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
a must for any traveler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, long battery life, convenient and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serge,
Perfect! We're glad to hear that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Absolutely Superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. I was debating between these and the Bose QC45s. After scouring the internet reading reviews, I decided on these because of the ANC, the looks, and the touch capabilities. I have not been disappointed. I love the design, the feel, and all the bells and whistles. The app on the phone also offers way more control than the Bose app. You will not regret buying these over the Bose until Bose releases their next model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kane, We are thrilled you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent