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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12576 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 12,576 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. I ended up buying 2 pair with 1 a gift. The headphones sound very balanced, musical and are very versatile making it easy to listen to various sources. The noise cancelling works well as does the microphone. The songs encoded with the 360 Reality Audio add another dimension to listening. The programmability of these headphones is unbelievable and quite useful. These headphones deserve a front seat with my other equipment and deliver on all fronts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeatRate, we're glad you like the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Heaphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort, durability of the build of the headphones, and the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neo76, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I've ever owned!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to use in my office in the middle of a machine shop. They work better than my previous headphones from another leading noise canceling provider and add useful features for me like the headphones cutting off when I talk or cover the right ear piece with my palm. The app controls work fine, I've only been in the app a few times after setting up. Highly recommend to anyone in need of good noise canceling with premium sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harp,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and are really comfy to wear for long periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyBobby, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best over-ear noise canceling headphones I’ve ever used. I’m really big into music and beats and when I saw many reviews I had to hear it for my self and I gotta say these are a 5/5. Sony really did an amazing job with these. The clarity in music is just CRAZY you fell like you’re in the studio while hearing music. If you have Apple Music I would definitely recommend these as they have great quality songs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cooks, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Well Worth The Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift, but I understand from my son that they are really great! He really likes them very much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user725547!
      Thanks so much for sharing your feedback with us.
      It is most rewarding to hear that your son is having such a great experience with his gift.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my girlfriend great sound quality. They don’t fall of your head and are great for the gym or everyday use also you can’t hear anything with them on and playing music which is great unless you are not into that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickP, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones and that it is helping you stay fit in the gym. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement for my Sony XM2 headphones, but they fell way short of that benchmark. I bought the XM2 version probably 5 years ago, and they completely changed my relationship with music and headphones. They are on at least 2 hours a day. I thought I'd never buy anything other than sony after that, those headphones are still as good as they were when i got them (I mostly upgraded so i could give them to my daughter, and I just wanted a nice new set). The sound from them is absolutely perfect, and every note comes through. The XM4s aren't complete garbage to be fair, they're just not good enough to replace what Sony was making 5 years ago (or whenever the XM2s were put out). These felt cheap, were uncomfortable, and subtle elements from some of my favorite music just wasn't coming through. I returned them after a week. I genuinely loved my XM2 headphones, and was sad to have to find a different solution outside of Sony.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelP, We are sorry to hear that the WH-1000XM4 did not meet all of your expectations and had to return the headphones. This is not the experience that we would like you to have with our premium products and we hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Glad I Upgraded!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise reduction - simple to set up. Love the auto-on function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BobS,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With their amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A Definite Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! Battery life and sound quality is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Izzo, Great! We're very pleased to hear you like the excellent battery life and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I can hear pretty good. Very exspensive. Good and comfortable to use. May buy and pair for daughter thanks

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound super loud and comfortable all you could ever need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi S3lfinjury,

      Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome noise canceling headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling, sound quality, and design are good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi InhuiH,

      Amazing! We're glad that you like the noise canceling function, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones i have ever had. there’s a bit of a pressure feeling (like if your on a plane) when you put them on due to the noise cancellation. Saying that the noise cancellation is a 10 out of 10. only con in the touch sensors aren’t sensitive enough so it’s a bit hard to pause,skip, lower volume,etc. p.s. i also don’t think there’s not much of a difference between these and the m5. these are better price for same awesome quality .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllisonG,

      We appreciate the review and we're glad to hear that you like the noise canceling of the headphones. Your feedback is greatly appreciated. We recommend using the Sony headphones connect app to adjust the sensitivity of the touchpad. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones best ones ive had. sound cancelling good comfort good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Jake! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and are very comfortable. Bought them because of the online reviews and I wasn't disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tmorris,

      Great! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. I’m glad I got these on sale because I was a bit hesitant on price, but they work really well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mariana, Great! We're glad that the headphones work well. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just as good as the MX5s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely top-tier headphones, the software for it is amazing but you don't even need it to get great sound. They perform just as well as the MX-5s for the most part, but appear more reliable from what I've heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlakeS, we're glad you like the WH1000XM4. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, it’s been years since they came out but are still some of the best headphones I’ve ever owned. Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahW,

      We are delighted to hear you continue to enjoy your Sony WH-1000XM4 headphones and gave them a five-star rating!

      It's wonderful to know that even years after their release, you still consider them some of the best headphones you've ever owned. We are especially happy that they perform great for your needs, like at the gym. We design our products to offer lasting quality and performance.

      Thank you for your fantastic review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    my dope headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s beautiful 10/10 really clean, easy 2 use, super substantial battery life and great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iloveyou,

      Thank you for the 5-star rating! We are glad you like the noise canceling and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US