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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12577 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 12,577 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My gf loves them they were a Christmas gift to her and they are honestly amazing going back to buy myself a second pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KasandraL, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The greatness of sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I love about these amazing and super awesome sony headphones is that they are of sound quality of an AMC movie theater and with amazing features for every day use , from work to the park or to working out or for an incredible walk routine or for great movies and music entertainment and gaming use , I would give it more then five stars more like ten stars , bose can not match what sony headphones brings to the world of sound quality and entertainment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyisabestbuy,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, design, and noise cancellation. They fit super nicely on my ears. The best headphones I ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sematz,

      Great! We''re glad that you found the best headphones on the market. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling...nooice!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones!!! I had the xm3's micro USB. Those broke a while ago. The xm4's use a c. bought these over the 5's. Noise cancelling is superb. Music is as crisp and clear as I've ever heard. Use the ldac codec and it gets better. Get these, you'll love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeansGram, nice! We're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love my Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Excellent aound quality. Able to not hear any outside noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nina, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Love the sound. Great fit. Noise canceling is amazing. Just a great piece of tech

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Milos,

      Awesome! We're glad that you like the sound quality, fit, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise Cancellation Champ

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great with noise cancellation + multi-point connection + great battery life makes this the champ for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, Awesome! Glad to hear that you are happy with the noise cancelling, multi-point connection and battery life of your new WH-1000XM4 Headphones! Thank you so much for sharing your experience and choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic sound and comfort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, especially the base. Great noice canceling feature. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and have great sound quality and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fiver,

      Great! We're glad that you like the comfort, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Teenager loves them!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought them for my son when his others broke. With not knowing a lot about headphones I went with Sony because they always makes a good product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SSMG,

      That's fantastic to hear! We are so glad you are enjoying the experience/product. Your feedback truly means a lot to us.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great product.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is lot easy to wear as compared to air pod max... it feels great.. sound quality is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pratik,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The ANC headphones to end all ANC headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing head phones for calls, music, and noise canceling. I use these head phones for Webex meeting at work, jamming Death Metal, or sealing out noise while I type up lab reports (sometimes a combination OF all three AT the same time). The bluetooth functionality is great; and so are the controls on the right ear side. And the battery life is PERFECT. Ignore beats and BOSE. Get these. I purchased a pair for the wife and myself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Idromos247,

      You made the right choice with the Sony WH10000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, feels durable, and very easy to use. Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CobraSoldier82, Thank you for giving the product a perfect rating! We're glad you like the comfortable fit, durable built quality, ease of use, and amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise reduction. Comfortable fit. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TABINGAM, Excellent choice! We are so glad to hear that you are happy with the sound quality, comfort and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy and awesome to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, noise canceling works really well, the sound quality is amazing. Its comfy and use it for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good. Comfortable, sound quality is Amazing, noise cancelling works flawlessly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCat,

      Perfect! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent noise cancelling, good build quality, comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 4a5g,

      Great! We're glad that you like the noise canceling function, design, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good at their job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. Mostly comfortable but for me I start to feel the weight on the top of my head after a while. Also with glasses it's inevitably a bit awkward. I have trouble getting the touch control to reliably play/pause. It's disappointing that the XM3 supported the aptX codec but these XM4 do not. There's a fancy LDAC codec that it supports, but only on Android, and not when you are using the multi-connection feature. Also for the price, it would be nice if you could use them as a USB headset when plugged in (I had a Bluetooth headset that could do that). I also wish the carrying case could fit them with the headband extended, since I have to readjust every time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love em!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones have an amazing quality when plugged. a bit low when using wireless but not too noticeable. i’m happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodrigoA, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Solid battery life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and comfortable. Set up is easy and battery life is solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Walter, we're glad you like the ease of setup, comfort, and battery life of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US