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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 12,581 reviews
  • Rated 5 out of 5 stars

    Sony is at it again - Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great grab for college student - my kid loves the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jmayen,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are currently the best wireless headphones on the market in their price range. Nice that you can Bluetooth pair with more than one device (e.g. computer and phone). Audio quality is very good and the equalizer app allows you to easily tweak sound profile to your preference. This item periodically goes on sale and at sale prices nothing else on the market comes close.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LLLL,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect headphones for movies/gaming/traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these for a trip and the noise cancellation on the plane was perfect. The settings for the headphones within the app are also fun to play around with, they are great for watching movies and getting the whole experience. If you are into noise cancellation and being able to customize your settings then these are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaucyDemonV23,

      Amazing! We're thrilled that you are enjoying the dedicated app (Sony Headphones Connect) and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    M4 for the win over Apple Air Pods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good audio for the price. i purchased when it was on sale so it was the perfect deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hy12,

      We're thrilled to hear you're enjoying the excellent audio quality of your WH-1000XM4 headphones, especially when you found the perfect deal! It's fantastic to know they're delivering the immersive sound experience you were looking for. Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones look beautiful and simplistic. The sound quality is superb and the touch pad controls work well as long as you are slower and deliberate with your movements. The audio can pause whenever you take the headset off, this feature works well enough. In the beginning my music would continue playing once i removed them but i haven't had many issues with it in the past few weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Costumer,

      We're glad that you're enjoying the amazing features of the headphones like the sound quality, touch controls, and Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it for the price, I bought it for $170 and it is still worth it after 5 yrs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhon,

      We are really happy to hear that your Sony WH1000XM4 headphones have been worth it for you even after 5 years. Their excellent noise cancellation, comfort, and sound quality truly make them a great long-term investment. Thank you for sharing your positive experience and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are incredibly comfortable and the sound quality is AMAZING.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunshine90,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony has Done a Solid Job Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I never want to take these off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality! Extremely comfortable! I never want to take these off!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikey,

      Awesome! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise canceling headphones. 5 ⭐️’s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These noise canceling headphones are really great. The bass response is incredible. I use them in my music studio on keyboards and Bluetooth as well. These are my second pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelT,
      Thanks for the feedback and for the 5-star rating! We are truly happy that you are pleased with the audio quality and noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    An incremental improvement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't care about multi-point connection for your headphones - the XM3 will be a wiser buy from feature and price point. I've been buying this line since XM2 and the improvements in terms of noise canceling have been good, the sound profile has not seen any huge change over the years. The bass is still punchy to the point of overbearing and the mids and treble are not as pronounced as its competitors. It's still the best of its class out there but the next model better have a refresh in design and sound profile or there's no point in upgrading these cans for the next couple of years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi azrael99, we're glad that you continue to enjoy this line of Sony Headphones. Your feedback about its overall improvement in sound features and functions is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for always choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually really great product, my son loved his gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraiM,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH1000XM4 headphones made such a wonderful gift for your son. Knowing they brought him happiness and met your expectations encourages us to keep delivering products that connect people through exceptional sound and thoughtful design.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphone Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of these headphones are just amazing. I use them daily on my trips to campus. Really great sound quality, excellent noise cancelling, and the over-ear build helps to keep my ears warm in the cold, which is a nice bonus. It's on the higher end of noise cancelling headphones, both in price and quality, but it's definitely worth it. Would recommend over other products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THECalebino, We are happy to know that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones, good sound cancelling, comfortable and high quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amibb,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love. Such good sound quality and noise cancellation. I’ve never been a fan of headphones but these are worth it. Just make sure to adjust them correctly (I’d go a little loose) the headband has given me a headache before lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customer,

      Thank you for the purchase and we're glad to hear that you love the sound quality and noise canceling of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones produce the best sounding music I have ever heard coming from headphones. I would compare the quality of the sound to some of the best studio equipment out there. The noise cancellation is perfect. I’m not sure what else they could do to these to make them anymore perfect. They are totally worth the price. Definitely get what you paid for with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Asheahan, we're glad you like the sound quality and the noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones I’ve used

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For Bluetooth headphones, I used to have JBL E55bt and these cannot compare to those. The sound quality is excellent and the noise canceling makes it so that I hear almost nothing. The speak to chat is a good improvement over the quick attention but the time it takes to go back to my music is a bit too long and it’s a bit sensitive since it activate it I’m laughing or humming to a song.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ELuu,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We also appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable, I love the fact that the muffs are replaceable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StearlinL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome, there super light and comfortable, the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BiggRodd, Awesome! Glad to hear that you like the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US