Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Love this headset!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. So nice to have quiet on the plane, whether trying to sleep or watching favorite movie or reading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karen, we're glad you love your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
sony headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones are great! they have cool features, especially when downloading the app. They are also great for loud environments, due to the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorA,
Great! We're glad that you like the dedicated app (Sony Headphones Connect) and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better value over X5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought on sale, excellent sound and value. Love that it comes with a cord for another option. In my opinion it's better than the newer version because it folds down more compact for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateB, we're glad you are enjoying the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Nice one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ULT seem to better than this tbh. Still its a great headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhishek, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was amazed by the quality of the sound and beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samao,
Awesome! Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson love the headphones. One of the best for music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vicky, Fantastic! You've made an excellent choice, and we're thrilled to know that your grandson is enjoying his WH-1000XM4. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Not any better than the xm3's
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm3's before these and there are not many improvements. Noise canceling and ambient sound is still top tier. Now there is a sensor in the left ear that knows when you take them off. The accompanying app allows you to enable features that can pause and/or turn off the device when you're not wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logimouse, Thank you for upgrading to your new WH-1000XM4. We're glad to hear you appreciate the industry-leading noise cancelation and sound quality. And, good to know you like the new wearing detection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Cons mentioned:Volume
LIKE THEM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good, but could use a bit more volume range, overall they’re great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karina,
It is most rewarding to hear that the WH-1000XM4 headphones are overall great. We also appreciate your valuable feedback regarding the volume range. We're always striving to enhance our products and your input is truly helpful for future improvements.
To improve the volume range, you can download in your phone the Sony | Sound Connect app and check for firmware updates: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Also, you can adjust the Equalizer settings to boost certain frequencies or overall gain.
In the app, set Sound Quality Mode to Priority on Sound Quality, which can improve dynamic range.
We hope this helps you.
Thanks for choosing Sony!
Best regards,
Stephanie
- Cons mentioned:Volume
Headphones for the road
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these. Wish the columns was louder. I don't like that when I start talking the headphones shut off. I forget the name of that feature but it's annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TashannaR, Thank you for your review of the WH-1000XM4 headphones. We're glad to hear that you like them for your travels. We appreciate your feedback regarding the volume and the feature that pauses playback when you start talking, known as Speak-to-Chat. This feature is designed to automatically pause your music when it detects your voice, allowing you to have conversations without removing your headphones. However, we understand that it can be inconvenient at times. You can disable this feature through the Sony | Sound Connect app if you prefer. We hope this helps improve your experience with the headphones. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones ive ever had…. I love it for the gym and studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferN, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well with my tv, xbox series x and phone. The noise canceling is amazing and the adjustable sound with the app lets me adjust depending on the situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sarah,
Awesome! We're glad to hear that your Sony WH1000XM4 works well with your TV, Xbox and phone. We're happy also that you like the noise canceling feature and the how you can customize the audio settings through the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfort! Best in its range.
I would recommend this to a friend - Pros mentioned:Sound quality
Takes you to another world
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of "high-end" headphones and its more than i couldve imagined. I'm not an audiophile so i cant go into ridiculous detail, but theyre great to say the least
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ASanders,
Congratulations on your first high end headphones! You will surely enjoy this one and we're glad that you like it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Perfect in every way!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I prefer these over the new updated version in my opinion
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionneM!
Thanks so much for sharing your feedback on the WH-1000XM4 headphones.
We are delighted to hear you prefer these!
This headset really shines with its industry-leading noise cancellation and the 'Speak-to-Chat' feature, which automatically pauses your music when you start talking.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Volume
Alright i guess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From my honest opinion. These headphoes arent at all bad for nouse cancelation. They have the atmosphere that you can cgange whoch i thought was pretty cool. But a few con are one there is no bass unlike the skullcandy skullcrusher headphones. Second not loud at all unlike beats by dre. These are pretty neat though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You also have the option to use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Sturdy, great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy, great noise cancelling headphones my son uses for the gym. The earbuds fall out of his ear while working out and he has lost a couple. This ones do not fall and are very sturdy with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Awesome! We are glad to hear you like the excellent noise canceling feature on your WH-1000XM4 headphones. These headphones have great cushioning and adjustability. This will help the headphones stay on your head while working out. These will work great for you while working out “Non-Hardcore”. That being said, these headphones are not specifically designed for sports activities and it doesn't have an IPX rating since it's not waterproof. I recommend you practice caution when using the unit while you are sweaty or when working out with these headphones so they don’t fall or become damaged during your exercise.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones, I use them everyday. Good Battery life aswell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitri2,
That's great! We're glad to hear that you like the battery performance of the headphones. Thank you for choosing Sony!
-David
Great noise cancellation headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my wife and works really well at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustineV,
It is great to hear that the Sony WH-1000XM4 headphones were a well-received gift for your wife and that they are working really well at the gym. We are delighted that they are enhancing her listening experience during workouts!
We appreciate you choosing Sony and hope she continues to enjoy them.
Regards,
Dominick
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise cancelling. Works as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyR, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Amazingly quiet noise cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Better noise cancelling and sound than my old Bose QC2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulK, Thank you for your feedback on the WH-1000XM4 headphones! We're thrilled to hear that you are enjoying the superior noise cancelling and sound quality compared to your old headphones.
Thank you for choosing Sony! -Carl