Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Bendy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the NC on this, the only thing is that it is very sensitive to touch on the outside, so if your hair swipes or or your sleeve or anything, it will react! Very cute and stylish though. I do appreciate the pause when it hears me talking, I think that’s cool. Overall very good, but the microphone on the Xm5 is much better. Very soft and bendy, just gotta be careful with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FlorCin, ! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great noise cancellation headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good headphones with great noise cancellation. Very comfortable and well designed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GFL1, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fine headphones, terrible seller (Best Buy)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems fine, but don't buy from Best Buy, they won't support you as a customer. They have no problem wasting 9+ hours of your time refusing to honor the word of their chat/phone support, and even their "executive resolution" team will acknowledge that the experience is "not what they want for their customers" but still refuse to do anything to make it right. Looking at you "Elida", who had the power to fix this but refused. Don't waste your time with Best Buy, they won't support you as a customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, We're glad that you like the features of your headphones. We apologize for the inconvenience. Sony commitment to customer satisfaction is our top priority. You can directly report your concern to the retail store. -Jess
- Pros mentioned:Sound quality
Too big for my head
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the noise canceling would help solve my working from home issue. It helps some. I wish I could control the headphones through my computer. I have to be connected to my computer for zoom. It takes time to stop connect to my phone, unconnect my phone and then reconnect my computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noneya, Thanks for the feedback. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these and the Bose Quietcomforts, but i did some research online and these semeed to have slightly better quality than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alec,
Good decision! We're glad that you chose our WH1000XM4 over another brand for having better quality. You will surely not regret this one! Thank you for your purchase and for choosing Sony! - Marco
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really need them, but at the price they were at had to buy them as a future gift, to good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docsgn,
We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.
Thank you for trusting Sony to be a special gift for your loved ones
Best regards,
Dominick
- Pros mentioned:Sound quality
LOVE LOVE LOVE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Bose 700 and with the noise canceling on I could still hear my roommates yapping downstairs with my door closed and music at moderate volume. I returned them for these Sony’s. BEST DECISION EVER. I can’t hear them at all. The Sony app is also more seem less than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyDeS, Great! You've made an excellent choice! We're so happy you are satisfied with your purchase and you are enjoying the amazing noise canceling and overall features of the WH-1000XM4 headphones. Good to know you're utilizing the different customizations found on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Sound quality
very bad noise cancelling over the mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use this headset for a phone calls, my frind complaint for the loaud noise this headset collect, other than that, good sound with some tweak of course.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
We are glad to hear you are enjoying the good sound of your WH-1000XM4 Headphones with some tweaking, but we are sorry to hear about your friend complaining about loud background noise during phone calls. This specific issue is sometimes caused by how the Speak-to-Chat feature is set up, or it could be related to the device's Automatic Wind Noise Reduction which might require a check in the Sony Headphones Connect app to ensure optimal performance when using the microphones for calls. We appreciate you choosing Sony and hope you can resolve this minor call issue.
Best regards, Eliab
- Pros mentioned:Sound quality
Great value for the price, but an honest opinion
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a lot of noise canceling headphones and most of them either have a poor seal on the earmuffs or not enough white noise to isolate outside noise. These headphones do a great job at balancing noise cancellation and audio quality. The only drawback is the microphone is spotty sometimes when calling someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willie,
We are sorry to hear that you are having an issue with your Sony headphones. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from the links below:
- https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
- https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
Despite your concern, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
Vincent
- Pros mentioned:Sound quality
The noise canceling headphone set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them alot but it's very sensitive on the right side with the touch thing and it also does the enable chat thing a lot until you disable it from the app I'm really enjoying the headphones if you're on the fence about getting theses headphones don't be get them you'll enjoy them as much as I am
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, We are sorry to hear that you are having an issue with your Sony headphones. Please make sure to update the firmware of your unit to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm4/software/00261613. Despite your concerns, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Class leading noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the prior version WH-1000XM3 for about 18 months, and absolutely was amazed by the sound and noise cancellation, absolutely worth it for several flights. These have kept everything I loved about the prior units and, improved in a few small areas, such as multiple Bluetooth connection capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechEnthusiast,
Awesome! We're glad that you're enjoying the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Choose these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic. I also have the xm3 so these are very similar. However, better range and they link to more than one source. Noise cancelation is great. If you are a fan of bose, go for those, if you are undecided between the two, these are amazing and have some neat touch response features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Technogeek, We are happy you like your new Sony wireless headphones. The WH-1000XM4 headphones are a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We value your input and appreciate your feedback. Your continued support means so much to us. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great noise canceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! Just got off a flight sitting infront a crying infant and singing toddler and heard NONE OF IT! Noise canceling is so good, it's almost scary how silent it can get if not playing any audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIKE, Thank you for the amazing review! We're glad you're enjoying the industry-leading noise cancelling feature of your Sony WH-1000XM4 especially during flights. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones with amazing sound! The noise cancellation is great. Awesome features for the headphones with app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJAY, we're glad you like the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Comfort
Great upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I upgraded from the 3s and even though feature wise the changes aren’t drastic, it was enough to prompt me to buy these on sale. What really has me over the moon is that the ear cups are slightly larger than my older ones making them much comfier to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ddeyanira, Awesome! Great upgrade! Glad to hear that you are happy with the comfort feel of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Weight
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these mainly for working out but I ended up using it for everything! They’re practical and lite weight so I can walk for hours till they die.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samclg, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Well Worth The Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift, but I understand from my son that they are really great! He really likes them very much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user725547!
Thanks so much for sharing your feedback with us.
It is most rewarding to hear that your son is having such a great experience with his gift.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Get a set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I couldn’t be happier. Comfortable and easy to setup, I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rainmank2002,
Perfect! We're thrilled that you like the comfort and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Really nice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound VERY nice. As usual with noise-cancelling headphones, the soundstage isn't very wide, but the tones all come through nice, even, and clear. I would say the noise cancelling sounds like having normal in-ear gummy earbuds, or putting your fingers in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myxo, thank you for the awesome review! We're glad you like the sound quality of your new headphones. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to fine tune your music using the built-in equalizer.
And to ensure you're getting the optimal noise canceling experience, please try to follow the guidelines and troubleshooting steps below:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones before they broke down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy when I first got these headphones, great audio quality and the ability to connect to two sepearte sources if I wanted to was a plus. NFC Support was also something that mattered to me. I am also a fan of Flac audio and this with it's low compression blue tooth technology made it really stand out. Carrying case and proper cables also a plus. Now the reason I like to wait a few months before leaving reviews. This thing just won't hold a charge anymore. Originally I thought it was my power adapters, but it was like that on 3 different ones. I plugged it into my laptop straight usb C to usb C, started to charge, I unplugged it to check it's battery life, got to 90%, Plug it back in and it's refusing to charge again. Not acceptable for the price I paid for these. Only reason I upgraded from the previous generation was they got stolen out of my car. If you do buy these, I recommend the protection plan as it will save you from dealing with the manufacturer. I will be cashing mine in very soon!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frankiecage, Thank you for choosing Sony. While we are glad to hear that you are happy with the overall performance of the headphones, we are sorry that the unit is not charing. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Platform Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl