Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Airplane rated
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have worked wonderfully for cancelling out airplane noise. I can listen to music peacefully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capp35,
Fabulous! Glad to hear your enjoyable experience with your WH1000XM4 headphones. Your satisfaction with the noise cancelling features of the unit is greatly appreciated. This is definitely great for travels. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little time for me to figure out how it all worked, but I LOVE these headphones. Very functional, cancels the noise enough for me to focus and I can use them for so many things. I wanted a good brand and product. I got what I was looking for , in spades.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountainlight, we're glad that you're able to figure out how these work. We also appreciate that you love functions and features of the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Noise Canceling Good Audio Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones with amazing noise canceling. Audio quality is very good too. A must have if you fly alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NX01ARCHER,
Thanks for your feedback and recommendation. We're glad that you appreciate the amazing audio quality and superb noise canceling of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Get the XM4s only if you don't have the XM3s alrea
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the XM4's because I lost my XM3's. No need to upgrade if you have the prior edition. There are new features that add some minor improvements but not really worth the extra $$. Gotta say the blue is slick! Hope Sony keeps this color way for the next installment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NYconsultant, Thank you for the 5-star rating! While we are glad that you like your new WH1000XM4 headphones, we are sorry to hear about your WH-1000XM3. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Like everyone says ……. AWESOME !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I ever owned. I was torn between these and the Bose - being an old Bose fan ! I choose the Sonys and I don’t regret it. These are super customizable to your preferences …… like everyone says …….. “AWSOME” !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adub,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, ideal for improving voice audio when listening to movies vs tv speakers, and overall sound from background audio as well as music listening. Noise canceling is ideal. Lives up to the many reviews that rated it as the best or equal to the top Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HJNK,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, ears up, the best headset I’ve ever owned. The only issue is with updates, as they seem to wipe your previous settings each time. It’s annoying, and inconvenient, but easy to fix with their mobile app,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonesy, thank you for the fantastic review! We are honored to hear that the Sony - WH1000XM4 has been the best headset you've owned, that's such an awesome compliment to us. We do apologize for the inconvenience caused by the settings resetting during updates. Your feedback is valuable, and we'll be sure to pass it along to our team. We're happy the mobile app helps make it easier to reconfigure things quickly. Thanks for your support and for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Heaphones that do it all!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these for so many different uses. I use these on Teams calls, in the airport, or just to listen to media from my phone or tv. The ambient a d noise cancelation features are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trinkets02, Thank you for the amazing review! We're pleased to hear you're having a great time using it on Teams calls and in the airport. And good to know you like the ambient sound mode and amazing noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and the quailty build. The sound is amazing and the ANC is really the best! Saw it on sale and had to buy it because people raved it and now im one of them. 100% would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sparky1990, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Spectacular headphones, not so good shipping.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints when it comes to these headphones, except, the right bud will occasionally give-off staticy noise almost as if a person was blowing air into your right ear. This only happens when I have used ANC for long periods of time. Aside from the headphones, I strongly recommend not to purchase similar products from Best Buy, especially preorders! The only reason I decided to purchase my headphones on Best Buy, was because they promised my headphones would be shipped the 14th of August, a full four days before Amazon. Can you guess what happened? Shipping was delayed, and I could not cancel my order, despite my numerous attempts. They finally shipped FIVE DAYS LATER, and arrived that Friday. If I had simply ordered from Amazon, my headphones would have arrived a day earlier, Thursday. Best Buy, be honest with your customers. Don't lie to us, saying you'll get us our headphones earlier, when you cannot. We deserve better than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuysucks, we appreciate your feedback about the headphones. Make sure to update the software of the headphones (via the Sony Headphones Connect app) for optimum performance. We suggest that you also make Best Buy aware of what happened. We hope you'll have a better experience on your next purchase. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Pretty Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality amazing, noise cancellatiom feature top notch, i gave up earbuds for this and dont regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bryn,
That's great! We are very happy to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our Sony WH1000XM4. You will surely love this one! Thanks for trusting Sony! - Marco
- Pros mentioned:Sound quality
Great for music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, especially when subscribed to a great streaming service. One issue when using as a headset the microphone drops out and you have to turn off and back on. That said, I don’t use them for video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radar, Thank you for the feedback on your experience with your WH-1000XM4. We regret to hear you're having an issue with the mic when using it for video conference calls. Please try to set the headset to “Priority on stable connection” mode. For details, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
And for additional guidelines and troubleshooting steps when using the headphones for video calls on a computer, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. For both working out and traveling, noise cancellation great feature. So glad I went with these over the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jaybee,
Good decision and definitely you will not regret getting our WH1000XM4 over other brands. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
These headphones are everything
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the xm3’s and these as well and they sound amazing. I like how the touch sensitivity on the sides of the headphones can be turned off and on, the the eq settings in the app. Pretty much a great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lmao,
Awesome! We're glad we were able to give you a great deal. This is definitely a great choice for an upgrade. Nice to hear you are enjoying the touch sensor control and customized settings on the app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! - Kris
- Pros mentioned:Sound quality
Best fit for larger head sizes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this pair of headphones predominately for online school lectures while blocking out the husband, pets and television background noise. Not much to complain about other than the lack of ability to tighten the over head band. Even at the smallest size, my adult head doesn’t hold them in place for long. It is annoying but not worth returning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headsize, Thanks for sharing your experience and we are sorry that the headband is quite big for you. Please make sure the sliders of the headband are in their original position, or the default position. Make sure you are also wearing them correctly by following the guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Despite your concern, we are happy that you still like your Sony wireless in-ear headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
excellent
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing noise cancelling system. however, because the color is light it can get dirty very quickly. i dyed my hair red and the ear sponges got the red discoloration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gloria, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fit, finsh amd sound quality. Definitely seems more durable than the Bkse but time will tell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darren, we're glad you like the fit and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Bass heavy!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eq adjustment, noise cancellation, compatible apps with Sound 360. Only down side is too big and moves around a lot for the gym. Other than that definitely an everyday pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianR,
Thank you for sharing your feedback with our Sony WH1000XM4. We are delighted that you appreciate the audio quality, adjustable equalizer and the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound qualityCons mentioned:Volume
Nice sound but not loud enough!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is crisp and the noise cancelling is excellent. But I’m very disappointed in the volume maximum of the product. It truly is not loud enough for my satisfaction. Very disappointed that a $324 pair of headphones is not loud enough for my liking! I owned a Beats pair and they were so much better!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, While we are glad that you are happy with the sound quality and performance of the headphones, we are sorry to hear that the bass did not meet your expectations. We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. There is even an EQ for bass and treble sound.
Regards,
Carl
- Pros mentioned:Sound quality
XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall. World best noise cancelling headphones though i still hear some white noise when i stop playing the music maybe that's just me. It easy to set up and with the ability to connect to two devices at once that's a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lkan, we are so glad to hear that you are happy with the noise cancelling and multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl