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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12643 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 12,643 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling of my life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling feature saved me on a long flight while sat behind a literal *row* of toddlers. I will never fly without these again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaW,

      That's very nice! We're glad to hear that we can help you out with your flight using the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound cancelling system is kinda crazy. Sound is great too! Very much worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahH,

      Very nice! We're happy to hear that you like the noise canceling and sound quality of the headphones.
      Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So great I bought another pair.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase second time buying these headphones. Gave my first pair to my brother that I had for 3 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jodian,
      Wow, that's great! Thank you for trusting Sony and we are grateful to have you as our customer. We're happy that you are enjoying your second WH1000XM4. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in price range

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones with well rounded features. Best value for money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JoAb! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they said noise cancelation they really meant it. I absolutely love these headphones and super easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SamanthaC,
      Great! We're glad that you are pleased with the noise canceling capability of our XM4 Headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High-quality, comfortable headphones. The noise cancelling is excellent as well as the sound. The Alexa feature is very convenient also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fantastic,
      Awesome! We're happy to hear you are enjoying the amazing sound quality, noise canceling features, comfortable fit and Alexa features with your WH1000XM4. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound or no sound, you decide!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality of these headphones! They're also perfect for drowning out noise while I'm reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianB, Awesome! We're thrilled to hear you love the sound quality and excellent noise cancellation of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Prodcut review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the product last christmas and my vrother inlaw loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelT,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your brother-in-law loves the WH-1000XM4 headphones you ordered last Christmas. Knowing our product has made a meaningful impression during such a special occasion truly brightens our day. Thank you for sharing this wonderful moment with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going stong after 1.5 years. These are the best Bluetooth headphones I have owned and wouldn't trade them for anything at the moment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Puntwiss, Awesome! We are so glad to hear that you are happy with your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Still utilizing it with no issues and getting used to the controls. Sometimes it will switch from noise canceling to else but I think it’s more a user error than system error.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FB1804,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Regarding the noise canceling function, the steps on this link may help resolve the issue:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

      Manuals and help guides are also available through our support website. Please refer to this link:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headset is as good as Bose. They are very comfortable around your head and at the same time light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosZ,
      Thank you for your purchase and we are delighted to hear that you are satisfied with the sound quality and comfort our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very nice headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones i've ever had too be very honest. good noise cancelling though it does slip whenever i go to the gym but overall a good buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lummm, we're glad you like the noise canceling feature and the fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 I highly recommend this headset very good for pvp games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 10/10 review, AlexG!

      We are thrilled to hear that the WH-1000XM4 is hitting the mark for your gaming sessions! It’s awesome to know they are giving you the edge you need in PVP games—having that immersive sound and industry-leading noise canceling really helps you lock in and hear every detail.

      We're glad the headset is delivering the comfort and performance you need for those high-stakes matches. Thank you for the high recommendation and for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for a couple months now a the auido quality hasnt diminished. I can proudly say that the are the best headphones for noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresT,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect to your phone and the app is easy to use. The noise canceling feature is amazing and the sound quality is great. Worth the price. I also love it comes with cords if you want to use a headphone jack on computer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple pie for the ear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!!!! Money well worth spent. Would recommend for other

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, CharlieS! We appreciate the perfect rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live these headphones they are still holding up today one year later

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AngelH,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones are still performing well after a year! It’s wonderful to know they continue to deliver the quality and experience you value. Thank you for sharing your positive journey with us—your support truly encourages us to keep creating products that stand the test of time.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones, great sound, a little expensive but worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gator1freak, That's awesome! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase. The kid loves them! I tried them on and they sound great and have excellent noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mytmax98, nice! You can never go wrong with this purchase. Glad you kids love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid headphones for travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound great. Better than others I've used in the past. Was a Christmas gift and they loved them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarrieD,
      What a nice Christmas present! We're glad that they love their new Sony WH1000XM4 and enjoying the amazing sound quality of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US