Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound. Easy to use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cans. Try to find them on sale. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicC, Fantastic1 We're pleased to hear you like the great sound quality and ease of use of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Wounderful sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones i own great sound the noise cancelling os excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dcguy,
Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I liked them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice unit used it on a long flight was wonderful. I know this is an older purchase but good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelY,
Awesome! We're glad to hear that you like the headphones for your long flight. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
ST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Including the ambient, noise canceling. The case is also very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tigers,
Great! We're glad that you like the sound quality, noise canceling/ambient sound function, and supplied case of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Wireless Noise Cancelling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice head phones. Noise cancelling is excellent. It does an amazing job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FSHNPOX, Great! You definitely made the right choice. We really love to hear you like your new WH-1000XM4 headphones and you are very impressed with its excellent noise cancellation and overall performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, what a great pair of headphones they sound awesome. I use them for editing on Final Cut Pro X.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
Thanks for the positive feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Sony ANC Headphones are Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and ANC. Only major complaint is that they’re a little uncomfortable if worn for over 3 hrs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnhtD,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Best ANC headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ANC headphone! Bought this for my wife. She loves it. Planning to buy another one for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancesNoi,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Yes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes. Cancel the world out with these. They are the cream of the crop when it comes to quality and value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BMeeNA, Great! We are happy to hear you're enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great Headphones & Great Deal with Foldable Design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and they maintain the foldable design, unlike the newer models
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your great review, DGid!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's rewarding to know that you find them to be a fantastic product and that you appreciate the foldable design for easy portability.
We understand that feature is incredibly important to many of our users, and we're glad the XM4 continues to meet your needs perfectly!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Pairs very easily with multiple devices at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakeo423, Great! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Comfortable and great noice cancelling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones ever. Huge upgrade from Beats and other apple products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is absolutely obsessed with these headphones. Amazing sound quality and noice reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adel70, Thank you so much for such a awesome review, and we are so pleased to hear your daughter likes the superb audio and excellent noise cancellation of her WH-1000XM4 headphones! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The noise cancelling is insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondJ, Awesome! We're very happy to hear you like the exceptional noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in excellent condition. Employee came to my car and delivered it. He was very nice and helpful when I asked about the return period.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlonsoC, We're pleased to hear they arrived in excellent condition and that your experience with the delivery was so positive. Glad to know you like everything about your new WH1000XM4 Headphones. Thank you for sharing such an excellent shopping experience! -Jess
Ms. C
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I purchased it for my son and couldn’t be happier. He likes it so much and I even recommend it to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CassandreV, We're delighted to hear you and your son are loving them! It’s awesome that he’s enjoying the sound and comfort, and we really appreciate you recommending them to a friend. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely incredible quality and incredible noise cancelling technology. I wouldn't have any other set!
I would recommend this to a friend - Pros mentioned:Sound quality
Great Noise Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent exterior noise cancelling. Music sounds crisp with just the ight amount of bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle,
Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 1000XM4 at Best Buy on June 30, 2022. I didn't feel that the insurance by Best Buy was necessary for this expensive headphones. They worked great until... Last week, fewer than 4 months later, the right earpiece fell off through no fault of my own. I just picked up the headphones, and FLOP. Sony's limited "warranty" doesn't cover the repair. BTW it appears to me that the XM5 uses an entirely different earpiece attachment design; perhaps I'm not the only person who experienced what I think is a flaw in the XM4 design.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi clep, While we are glad to hear that you are satisfied with the overall performance of your headphones, we are sorry to hear that you are experiencing issues with your WH-1000XM4. We'd love to help out and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
If you have already contacted Sony Support, please include the case ID so we can also review your file.
Regards,
Carl
- Pros mentioned:Sound quality
Good casual headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound canceling and overall sound quality for the price range. However ogerall build quality is lacking as the drivers are surrounded and incased in plastic. Ear cups can easily wear out, however there is a way to replace them. Would NOT recommend for gym use as they are recommended for any activity involving water Does come with travel case Favorite feature is duel connect. Easily have phone and computer audio cycle as i do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolomonM, We are so glad to hear that you are happy with your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Also, simple workout routines like a walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
Thank you for choosing Sony! -Carl