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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12635 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 442 Showing 8,821-8,840 of 12,635 reviews
  • Rated 5 out of 5 stars

    Good set

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make my ears sweat some, but it does a good job at canceling noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancelling

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are absolutely my weapon of choice for any long flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MultiPlatformGamer, Thank you for the awesome review! We're very pleased to hear you're enjoying the industry-leading noise canceling feature of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony xm4’s

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting these headphones for a while and I love them! Wish the battery life was longer but overall no complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dylan, Thank you for your 5-star review! We're thrilled to hear that you love your WH-1000XM4. We understand the importance of battery life and appreciate your feedback on this aspect. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling with an easy to use pass thru feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Hippos! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones to have during long flights. Awesome noise canceling technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julius,

      Awesome! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones for doing homework, but I don’t recommend them for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robb, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    No external noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my cousin who has office near a noisy junction. It’s very good and no external noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones money can buy, cant not recommended this any more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonD! Thank you so much for your kind words! We are truly honored to hear that you consider the WH-1000XM4 headphones the best on the market.
      With features like industry-leading noise cancellation, exceptional sound quality and a comfortable design, we strive to create a listening experience that exceeds your needs. Your recommendation means a lot to us!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Great sound and noise canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechGiant,

      Amazing! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases I have made, absolutely great sound canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fire1, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set of headphones. I also bought these for my daughter and she liked them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coach, Awesome! Glad to hear that she is happy with her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good product!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound, will recommend to my family and friends!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ghing,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation feature. Outstanding sound overall. Comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sasaado, Great! We are so glad to hear that you are happy with the noise canceling and sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones high tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound clear noise reduction headphones. Well worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi adrsol, That's amazing! Good to know you're enjoying the great sound quality and industry-leading noise canceling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Very good headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounding headphones. Better than those air max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValeriaR,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sounds good very clear noise canceling I like it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, That's amazing! We're thrilled you like the great sound quality and noise cancelling feature of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sound isolation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good isolating for the ambient sound. Rests well on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monta, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money in my opinion love the bass not too pound not to low

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FeelingIt101,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headphones… must buy! Sound quality is out of this world!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyaddict, Great! We're happy to hear that you are enjoying the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Futuristic but retro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones. The warm silver color is super futuristic but also retro. Love those

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi todkiry.
      Awesome! We're thrilled to know that you like the design and noise cancelling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris Sony_US