Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound well worth the money will really recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bakerlover, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Love the Color
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, sound quality is excellent and noise canceling is worth the price but headphones are a little heavy and after wearing for awhile it becomes uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCare,
Thank you for sharing your experience with us. While we're glad you like the color, sound quality, noise cancelling features and reasonable price of the headphones, we're sorry to hear the discomforts when wearing the unit for a long period of time. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and for choosing Sony! - Kris
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good Amazing it was very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monkeyman, Thanks for your feedback. We are glad that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Just buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. High quality sound. 10 out of 10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scotty2Hotty,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Enjoying my music
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice to listen to my music without outside distractions. You can almost forget you have them on. Easy to use and easy to set up. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nitro, Awesome! We are glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl
By far best over ear headphones I own!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Apple, JBL, Beats and now these! So happy i added the Sony ones to my collection the sound clarity is unmatched. I listen to EDM music more often than not and the way these headphones play this type of music is just perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCass,
Thank you so much for sharing your great experience with us! We are very glad that you are satisfied with the superb sound quality of your WH1000XM4 headphones. It really makes our day to hear customers like you enjoy our product. Thanks for choosing Sony! - Kris
Very Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Great feel. Sturdy. Don’t get dirty. Worth the price .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisBickel, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it. Best voice cancelling over the ear head phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrikanthC,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use this at work. Helps me to concentrate. Comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case,
Great! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are vey good. They are able to cancel out all extra noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flashdrive, Awesome! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product works really good on the airplane!!! good investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdy2kikazz, Thanks for the superb feedback! We're extremely pleased to hear you are enjoying the incredible audio and excellent noise cancelling function of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
Great for everything except calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good: Great noise cancellation, Good audio quality Bad: call quality and transparency mode are not great at all. If you walk outside in wind, you can hear all the wind noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech4U,
We're glad that you like the sound quality and noise canceling function of the headphones. It'unfortunate that you are not having a complete experience because of its call quality and ambient sound function. Your feedback is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. Thanks for sharing your review and for choosing Sony!
-Ralph
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and amazing sound quality highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeri, Excellent! We're very happy to hear you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones it really cancel noise from my laptop, speakers, have a clear and crisp sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amber,
We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones. I bough these over the beats and bose headphones. 100% satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izuwaru, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin
Just buy them they good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve had over ear. I think the noise canceling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
Perfect! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony head set
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsets I’ve have noise canceling can’t hear anything outside and cool features too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MD02,
Great! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing sound quality, disapointing build quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to love these headphones, the sound quality and noise cancellation are really good, but unfortunately, the build quality is mid. at first it is incredible, but I have now had two pairs of them break in the exact same spot (the swivel connector for the earpiece)
No, I would not recommend this to a friendC'mon Sony - the microphone needs attention
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great! But the microphone is no good. I will be returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, NnekaC. We're delighted to hear that you love the sound quality of your WH-1000XM4 headphones, as we designed them to deliver an exceptional listening experience.
However, we are very sorry to hear that the microphone is not working well for you, and we sincerely apologize for this inconvenience. This is not the experience we aim to deliver, and we want to help.
The WH-1000XM4 features multiple microphones designed for clear voice calls and effective noise cancellation. There may be a setting or a quick fix that can improve the microphone performance. We recommend checking your connected device's settings to ensure the correct input microphone (the WH-1000XM4) is selected for your calls.
We understand your decision to return the product, but if you would like assistance with troubleshooting before you do, please feel free to reach out to our support team. We're here to help you get the most out of your headphones.
Thank you for being a Sony customer.
Best regards,
Gus, Sony Social Media Team.
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great headphone. The sound is so profound I rarely usecthe noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phreak,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph