Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great noise canceling amazing clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headset Sony has to offer for the price, light weight and Comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeeeBBY, We are thrilled to know that your Son wireless headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
best headphones ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.even better than the xm3s. the battery life is the same though, but it fits better.
I would recommend this to a friendLove them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent investment. Sound quality is great. Easy to set up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi crystalivan,
Awesome! We're glad that you like the sound quality of the headphones and had an easy time setting them up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Excellent noise canceling. Great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RONZ,
Awesome! We're thrilled that you are enjoying the amazing features of these headphones like the noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than I ever could have expected ! im loving it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kccc,
Great! We're thrilled that these headphones have exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Better than bose!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset so much more than the Bose headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jajguis,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sonypro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is Very good and has the best active noise canceling .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beatsprobb, Great! We're very happy to hear you appreciate the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Impressive Overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it a 4 because the sound isn't as High as i expected, however it's a extremely well balanced headphone overall. I just wish it was louder!! Love it tho.
I would recommend this to a friendHype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are primeee. Definitely worth on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony head
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the beat headphones and beats the price for the Apple headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moviefan, Wow! You definitely made the right choice! We're truly pleased to hear you're happy and overall satisfied with the exceptional sound quality and features of your new WH-1000XM4. We're also glad you feel the WH-1000XM4 is the best sounding headphones that you've owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome review and for choosing Sony! -Jess
Better noise cancelling headphones I've try so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on this headphones is just amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseAntonio, You've made a great choice! We're glad you like the amazing noise canceling feature of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Better than ear buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. The noise cancelling really helps to block external distractions allowing for a more immersive music experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RCMinn, thank you so much for sharing your great experience with our product!
We are so happy to hear that you are satisfied with the incredible sound quality and fantastic noise canceling function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Amazing Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great set of headphones. They sound amazing and have great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
The Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best pair of headphones I own. The Best headphones for noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant7,
We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Minimal feats out of date smarttech. 5/5 sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great but compared to other smart headphones out there, The functionality is lacking specialty since you can't switch between devices. The sound is amazing but you can't charge and listen at the same time even connected to aux. With a pretty garbage battery life, the ability to charge and listen is critical.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UltraHD,
Thanks for sharing your honest review. We're truly delighted that you like the incredible audio of these headphones. Your feedback regarding the functionality is extremely important to us and is very much appreciated. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.
If you feel the available operating time is short (the duration of the battery is short), please check the guidelines on this help guide link to help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Best purchase ever!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my headphones, even more when I put them away you can fold them away!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenR,
Great! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. The sound is great and the noise canceling really works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lize,
Awesome! We're glad that your investment is worth it because of its amazing features like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Aᴡᴇsᴏᴍᴇ ʜᴇᴀᴅᴘʜᴏɴᴇs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lᴏᴠᴇʟʏ ʜᴇᴀᴅᴘʜᴏɴᴇs!!! Oɴᴇ ɪғ ᴍʏ ғᴀᴠᴏʀɪᴛᴇ ᴘᴀɪʀs ɪғ ʜᴇᴀᴅᴘʜᴏɴᴇs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones for work calls
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using the headphones for a little over 8 months now, and they are great for work video calls and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi svasandani, Excellent! It's good to hear that the headphones work great. We're also glad that you like the sound and call quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
better than bose and beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound and you can download the app to customize the audio for your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi casey,
Awesome! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph