Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Incredible Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Associate was So Knowledgable in helping me pick these out and explaining the deatails about them!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, Thank you for sharing such an excellent shopping experience! We're so happy that you like everything about these great headphones! Glad to know that you were assisted professionally. Thank you for choosing Sony! -Jess
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great! Exactly what I was looking for! Looking to get a 2nd pair soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raptor475, That's amazing! We're very pleased to hear it works great and that this headphones are exactly what you've been looking for. We're looking forward to your next purchase, thanks for choosing Sony! -Sam
Premium sound..now it's gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted. Someone is enjoying good sound. Must have gotten ripped off at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomp55555, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear about what happened. We hope that you are able to get the headphones back and enjoy its sound quality again.
Regards,
Carl
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones. Got these to use at the gym since I’m there every day. Only complaint is they sometimes they pause in the middle of the song by themselves. Haven’t read all instructions so maybe it’s something I’m not doing. They are supposed to pause if you take them off and if you set that option, but with the sweat a lot of times they don’t. Other than that I’m happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! You may be experiencing the wearing detection feature of the WH-1000XM4. The built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. In this case, you may turn off the wearing detection using the Sony Headphones Connect app.
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=touch%20control
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
still learning about the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the comfortability of the headphones and the navy blue color is perfect for me. In terms of noise cancellation, I'm not sure. I was told by the person on the other end that they couldn't hear anything and I was typing at the time. On my end, I could still hear some noise in my background. Does it not block noise in both directions? Still adjusting to the product....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brady, Thank you for choosing Sony! The noise-cancelling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled.
Should you need assistance with your new headphones, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Highly recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! I have used them everyday since i got them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelS, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Do yourself a solid and don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the hype. The sound quality is good, but that's about the extent of it. I've had mine for about three months and used them only with Apple products. Connecting to bluetooth takes way too long if it even connects at all, the app is clunky and not intuitive, and the microphone is completely unreliable. I've been using the headphones a lot for work, and sometimes the microphone works, sometimes the sound is muffled, and sometimes it just doesn't work at all. I understand that these aren't the number one headphones for meetings, but I'm literally only expecting the microphone to work, sound quality doesn't have to be perfect. I contacted Best Buy, who told me to contact Sony, who told me to contact Best Buy. Best Buy scheduled an appointment to "have them looked at." I just went to the store for the appointment only to find out that Best Buy had no intention of looking at them and told me that I needed to contact Sony. Sony is going to send me a replacement which at this point I don't want but is my only option. Avoid these (and Best Buy) unless you're looking for a bad time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BurritoBill, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good noise cancelling but the usability is horrendous. The capacitive touch is awful, I have to hold the power button forever to turn them on and the fact that I have to use an app is incredibly annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dmac,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the app and control functions of the headphones. Your feedback is greatly appreciated.
The Sony Headphones Connect app is designed to fully utilize the capabilities of the headphones. You can still use the headphones without the Sony app.
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).
For touch control issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
To turn on the headphones, press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. If the headphones are not working properly, resetting and initializing may help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Overall good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sturdy design. but it gets very hot. :( My ears get temp very fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coollaptop, We apologize for the inconvenience. How long have you been wearing the headphones? Try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Great headphone for travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones. I used them on my last long distance trip and it help me relax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copello11, Thank you for the 4-star rating! We are so happy to hear that you have the WH-1000XM4 for your trip! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset exceeded all expectations for both myself and my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankM, That's amazing! It's wonderful to hear the Sony WH-1000XM4 headphones have truly impressed both you and your wife. Thanks for the fantastic review and for choosing Sony! -Jess
Pretty big Dad - how about those earbuds instead
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a noise sensitive kiddo - and ultimately the kiddo just used the apple ear buds - probably the size and such is too old timey - so 50+ users will love, and those younger will look at it as an antique. They do as advertised - they do seem to make things nicer when you are trying to listen to music and such in a noisy room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BC12,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design and size is greatly appreciated. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best tech at Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and competitive pricing. I would recommend Best Buy for all your technology needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewJ, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Top Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome item I like Sony this is the third one for my third son. The two of generation worked perfect until now so I bought the third one. Thank you Sony for this great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anoosy12,
Thank you for the continued trust you have put in our brand! We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing however I did not get the free YouTube premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KwameN, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
One day in and i do not regret buying this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a day and the sound quality is great noise canceling i can barely hear myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothinghere,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these all day at work for over a year now and have been amazing the whole time. The only problem I have is that the pass through isn’t very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EliDuffy,
Thank you for your feedback and we're glad that you are enjoying your favorite music, thanks to our XM4 superb audio quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app) or you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
I hope this helps and thank you for choosing Sony. - Marco
College student
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I luv them for working out and walking around campus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenM, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
Bye Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement for my QC35. Sound quality and features are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EastK, You've made an excellent choice! We're glad you like the amazing sound quality and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Fire headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to wait for a sale and purchase these instead of beats( previous headphones) I’m soo glad I got these. There was a small learning curve with the gestures but they make sense and are fluid. I was going to get these or the apple ones. I have no regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CcOmoind, Your wait was worth it! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl