Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
sony wh-1000xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lots of settings but doesn't give great sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
We appreciate your 4-star feedback on the Sony WH-1000XM4 headphones and understand your thoughts on sound quality despite the settings. The XM4s are designed for a balanced audio experience with top-tier noise cancellation. We highly recommend exploring the Equalizer settings in the Sony | Sound Connect app; a few adjustments often significantly enhance the sound to your personal preference. Thanks for your honest review!
Thanks for choosing Sony, have a nice day!
DiegoV
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must buy headphones. Works great and easy fit. I really like it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, RoLove! We're glad you are happy with your Sony headphones. Enjoy and thanks for choosing Sony. -Craig
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product, I like it. Nice quality as well as comfortable price. Quite hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khoa! Great! Glad to hear that you are happy with the comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Big upgrade from M1 to M4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the first gen (1000X) and enjoying all of the new features that have been added over the years. I really like the dual Bluetooth pairing feature and the USB-C charging. Auto pause when headphone is taken off is also a welcome upgrade. Some features on the app can be confusing.
I would recommend this to a friendAmazing Noise Canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones block out noise a little too well, my wife has to slap me on the shoulder to get my attention. I especially enjoy these on airplanes, blocks out all the loud noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike, We are glad that you are enjoying your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Great, but better alternatives
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, but I personally like bose's sound more as these are a bit flat. Not the most comfortable, and the app is a bit confusing. Overall great, but I returned and bought Bose headphones instead. The pass-through sound is also not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineC,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link here: https://www.sony.com/electronics/support/articles/00282845
You can also make few adjustments to your headphones settings to suit your needs. We recommend that you download the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Great choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Great audio very comfortable. Little hollow when anc is active but fit is good enough I don't use it very often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrence, Thank you for sharing your feedback! We are so glad to hear that you are enjoying your new WH-1000XM4! To further enhance your listening experience, please make sure to download our Sony Headphones Connect app. There you can adjust your headphone setting and equalizer to your preference! Thank you for choosing SONY! -Carl
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound proof!!! Better than Apple or beats!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalV, Awesome! Sounds like you've found a winner with the Sony WH-1000XM4! Excellent noise cancellation really sets them apart, especially when compared to other brands. Thanks for sharing your amazing experience and for choosing Sony! -Jess
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and noise canceling. It would be a 5 but they’re too big for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lthegvwwkje,
We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review on the size of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. The buttons are a little confusing and it makes my ears hot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We are glad that you like the sound quality of your new Sony wireless headphones. Sorry to hear about your concerns. To be familiarized with the buttons, you may visit this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html. To be more comfortable wearing the headphones and to lessen any discomfort, make sure to adjust the length of the headband according to the size of your head. Check here for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good not great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, very good noise canceling. The mic is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We appreciate the positive feedback and we're glad you like the sound quality, noise canceling and microphone of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
I expected much more for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more from these headphones. The noise-cancelling is nice but I hate that I can only be connected to 1 device at a time. I have them set to work with my phone and my tablet but if I last used them on my tablet, I am unable to connect with them on my phone until I turn off the Bluetooth on the tablet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JDCA,
We're glad that you like the noise canceling function of the headphones. We regret to hear that you are not having a great experience when using multiple devices. The WH-1000XM4 headphones support Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. Make sure to follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Love it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great go noise cancelling! Sets nice on ear with soft ear cover.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghie, Awesome! We are glad to hear that you are enjoying the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Awesome headphones but one main issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same pair of headphones which my wife gifted me last year 2023, and I loved them. However, they suddenly stopped charging, despite trying multiple chargers they just wouldn’t charge. Since I loved them so much I went a head and purchased a replacement pair, but they also stopped charging after a few days of use. It's disappointing, especially considering the high price point, and I've found that several others have experienced the same issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! We would like to ensure that you are taken care of when it comes to the issues that you are having with the headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great noise canceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over-the-ear noise-canceling option. Slightly bigger on my head, so annoyingly slides around a bit.
I would recommend this to a friendNice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use headphones very often. But, when I do these provide a very nice, neutral sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MS63, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
Alot of money to hear "disconnected" constantly.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great at first. Now I'm having the disconnected issue. Every 5-15min the headphones disconnect and then reconnect. Its really annoying and irritating. I think sony is bricking them on purpose like apple did. Unfortunately for them, Ill buy bose next time. Fix your headphones sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi McRAD, we are truly sorry to hear that you've experiencing this issue with the headphones disconnecting very often. This is not the experience we want you to have. Here are some steps that can help you to have a more stable connection and avoid the inconvenience.
1- Update Firmware: Ensure that your headphones have the latest firmware installed. You can check for updates and install them via the Sony Headphones Connect App.
2- Change the Bluetooth connection: Ensure that the Bluetooth connection quality mode is set to "Priority on stable connection" in the Sony Headphones Connect App
3- Check for possible environmental interference: Make sure that there are no other Bluetooth devices, WiFi router, or other sources of interference nearby that could disrupt the connection
4- Initialize the headset to restore factory settings. You can check the link below for instructions:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue persists please contact us via this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick
Great noise cancellation but bad connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony xm4 is a very good headphone but the connection to multiple devices is not very solid. Also the usb c charging cable that comes with the box is intimidatingly short. The sound has too much bass to my taste but the noise cancellation works great. Already returned this headphone to the store due to the disconnecting issues when connecting multiple devices.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alexz, we're glad that you like the noise canceling function of the headphones. It's unfortunate the unit was returned because of connectivity issues. With the Sony Headphones Connect app, you can set up the multipoint function (connecting 2 devices simultaneously) and adjust the sound equalizer (tailor-fit the sound quality to your needs). These steps might have changed your experience. We also appreciate your feedback of the supplied cable. Thanks for sharing your review and we hope you consider Sony in your future purchase. ~Ralph
Solid Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is pretty amazing. Good build quality as well. You get what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Falloftroy7,
Perfect! We truly appreciate your wonderful feedback with our WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I used mine for over two years. I bought a pair for my son. He likes it. He always wears them everywhere he goes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IhorF,
Thank you for the 5-star rating! That's very sweet of you on getting your son a new pair of headphones. Nice to know that he is enjoying the WH1000XM4 headphones. Thanks for an awesome feedback and for choosing Sony! - Kris