Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
My 2nd XM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the XM3 but giving it away to my father in law coz I can’t resist this one. Who wouldn’t? This can connect to 2 devices at the same time and the proximity sensor is a bonus. I love it. Also - its blue and I am a sucker for this color. Love it so much I wear it all the time.
I would recommend this to a friendGood device, but just for me not comfort to wear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because of 100 discount, which seemed to great deal compared to Bose 45/700. The sound quality was pretty good, but it is not for me because my head felt much pressed after 30 minutes of wearing this. Didn't experience this with my old Bose 35II. Hope Sony to improve the comfort of device in the future version.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZBRD,
Thank you for your honest review. While we are glad you like the sound quality, we're sorry to hear the discomforts that you are having while wearing the headphones. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. We greatly appreciate your feedback and thank you for purchasing Sony. - Kris
Gc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise-cancelling. Great product, great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaG, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl
Microphone is AWFUL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst decision ever. These are going to be returned less than 48 hours after buying them. First, great noise cancellation. Won't deny that. Better than my old ones and way better than the Airpod Pro's for obvious reasons. I mean, something that completely covers the ear has to be better. It blocked out the tantrums from our kids during the day on calls. The problem is the microphone. It has all sorts of static, sounds distant, and is just plain awful. Not sure if this is a fluke or how they all are. Truly some of the worst call quality I have ever had. I had 7 calls yesterday and one today and each time the person said, could you try changing your microphone? I am embarrassed. Something this nice shouldn't be so awful. Failure on behalf of Sony. Moral of the story, do not buy if you care about the microphone. Only buy if you are going to use for noise cancellation and music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VikingWarrior, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the noise canceling feature, we regret to know that you're having call quality issues with the unit. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. If you still have the unit and need further assistance, please contact us via chat or email at https://us.esupport.sony.com/support/s/service?language=en_US.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Great performance but wasn’t a good fit for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the the best in the business. Unfortunately, it didn’t fit my ears comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdbc, we're glad that you like the noise canceling function of the headphones. It's unfortunate that the fit doesn't suit you well. Rest assured that this feedback will help improve the quality and performance of our products. Thanks for your review. ~Ralph
Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT headphones, but couldn't connect to my T.V, which was Abit disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ETTHEALIEN, we're glad you like our product. We're sorry to hear that you have an issue connecting your new headphones with your TV. This unit requires the A2DP Bluetooth profile for Bluetooth audio. We recommend checking the specifications of your TV if it supports the same profile to connect the headphones with it.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great Pair of Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I especially love being able to connect to two different devices at once. It sometimes has issues with auto-detecting which device is active, but for the most part it’s not a problem. Which is a huge deal given that I use Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayD,
We're glad that you like the multipoint function of the headphones. Your feedback is also greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Wireless Headphones On The market... Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect save for the motion controls which need some tweaking to function more accurately but I keep my phone in my hand 95% of the time when listening to music so I prefer to control the music directly from there anyway, which is why it's not much of a deal-breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungSabio, we appreciate your review of the headphones. Your feedback about the touch control is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
We hope you continue to have a great experience with the WH1000XM4 headphones. Thanks for choosing Sony.
~Ralph
Love the headphones. Hate the cost. Still bought!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but extreme cost. I preferred this over Bose at the end of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrs7, we're glad you love the quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great headphones, bad price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still great but the price can be better because the years
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
Thanks for your review of the WH-1000XM4 headphones!
We're glad to hear that you still find them great! While the WH-1000XM4 continues to offer industry-leading noise cancellation and sound quality that holds up exceptionally well, we do understand your perspective on price adjustments over the years.
We hope you continue to enjoy your headphones!
Thanks for choosing Sony.
Sincerely,
Jenn.
Peace and quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Does exactly what I was looking for them to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi case, Awesome! We're thrilled to hear you're enjoying your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones especially when he color. The only issue I have is that the battery doesn’t last that long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikieS,
Many thanks for the 5-star rating! We're happy to hear you love your WH1000XM4 headphones. However, we're sorry if the battery doesn't last long. Usage hours may be different depending on the settings and conditions of use. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Note: The available battery life significantly decreases when these settings are used at the same time.
For more details, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://www.sony.com/electronics/support/articles/00265295
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We do apologize for the inconvenience.Thanks again for purchasing Sony! - Kris
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price. Great quality and easy to connect and carry with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cdcmorgans,
We're glad that you like the design and user-friendly connectivity of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Top quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift for my daughter. It’s top quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinD,
Thank you for the 5-star rating! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony and have a nice day!
-David
Perfect Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She has not stopped talking about how much she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AF57, thanks for choosing and purchasing our product. We're glad she loves our product. Thanks for choosing Sony. ~Earl
Not as noice cancelling as I wanted them to be
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but for the price, I wish they had been more noise canceling then they were. Tested them on a 5hr flight and I could hear a baby crying at the back of the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that it did not meet all of your expectations. If you feel like the noise canceling of the headphones is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great set of headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his headphones and they provide great sound reduction, purchased with discount with the Best Buy membership!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieB, Thanks for sharing such a fantastic shopping experience. We're so happy to know that your son loves everything about his new WH-1000XM4 headphones, especially the excellent noise cancellation and incredible features. Thank you so much for giving the product a perfect rating! -Jess
best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy and superior sound quality. ambient noise control is such a cool feature. Love the sleek low profile design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi momo, We're very grateful for this positive feedback! We're thrilled you like the comfortable fit, incredible sound quality, ambient sound mode, and sleek low profile design of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Wonderful Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the perfect addition to my household. I have two small children who are very noisy around the house. I am able to concentrate while working from home in meetings or listening to music to wind down after a busy day. They are clear and the sound is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Pretty good but has some issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is garbage but the headphones themselves are amazing. I really wish there was more customization options but these are last gen so it is what it is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaR, thank you for taking the time writing us your experience using these headphones. Sony values the opinions of customers and is always striving to make Sony better. We will pass along these concerns and suggestions. If you haven't downloaded the Headphones Connect app yet, you can download it from your Appstore. The app has equalizer—which can be customized to fine-tune your music.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin