Customer Ratings & Reviews

Hi RyanA,

Great! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hi RileyJ, Awesome! We are so glad to hear that you are happy with the noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Ricardo,
Thank you for reaching out to us. We're glad to hear you like the WH1000XM4. However, we're sorry to hear some issues that you are experiencing with the headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

You may try some solutions on this link below to resolve this issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing Sony! - Kris

Hi Vimukthi, Great! Thanks for purchasing another WH-1000XM4. It sounds like we hit the mark with the WH-1000XM4 again. We're so glad to hear you are enjoying everything about your WH-1000XM4. these headphones are very good for commute/travel. Thank you for giving the product a perfect rating! -Jess

Hi Nancy, We regret to hear that the headphones had to be returned. It's nice to hear that you liked them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. We appreciate your feedback. Thank you. -Vincent

Hi KevinC, awesome! Glad she likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl

Hello ChristianW,

Thank you for considering Sony products.

We appreciate you sharing your feedback and sincerely apologize for the difficulties you experienced while connecting your WH1000XM4 headphones to your phone via the app. We understand how frustrating this can be.

If you are still unable to connect, we recommend following the step-by-step guide in this video: https://www.youtube.com/watch?v=kg2IwViqGVM, which provides clear instructions to assist with the process.

If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi KSam, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. We appreciate your feedback. Refer to the link below for the help guide:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752794.html

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay

Hi Raquel, Amazing! We're very pleased to hear you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Thicctoe, Thank you for the amazing feedback! We're glad to hear that you're satisfied with the top-notch noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam

Hi NapaValleyWino, thank you for your review. We are so sorry if our WH-1000XM4 didn't work well with your Samsung TV and that it had to be returned. We will surely take note of your input as we always strive for the best customer experience. Despite what happened, we are pleased you love these headphones and you are satisfied with their incredible noise canceling function.

Some of the connection issues you've encountered can be fixed by updating the firmware of the headphones to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads

We appreciate you, and we are hoping you will consider Sony again in your future purchase.

Best regards,

Romeo

Hi hmxx,

Good to know that you like the sound quality of the headphones. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Rellor,

We're glad that you like the noise canceling function of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.

Thanks for sharing your review and for choosing Sony.

~Ralph

Hi LaniBiak,

Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Jayy,

We appreciate your review of the WH1000XM4 headphones. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.

The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

Hope this helps. Thanks again for sharing your review and for choosing Sony!

-Ralph

Hi Sunflowers,
Thank you for sharing your feedback. We highly appreciate this and will help us improve our future products. We are truly happy that you like the audio quality of our XM4 but we're sorry to hear that you are having some issues with the call quality. You may check these links to resolve this kind of issue.

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html


We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:


Sincerely,
Marco

Hi Nalex, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl

Hi FreddieM,

Thank you for the review and we're glad to hear that you like the headphones. We're sorry to hear what happened with the headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi JuliaC, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl

Hi JimF, Great! Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality of the unit. We appreciate your feedback regarding the headband of this WH-1000XM4, it helps us improve our future products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess