Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Don’t think, just buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i LOVEEEE this product! I’ve been using them for atleast a year and i can’t imagine using any other brand of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dani,
That's nice to hear that even after a year of usage, you still love and enjoyed listening to your favorite music with our WH1000XM4. We appreciate you and thank you for choosing Sony! - Marco
Subpar noise cancelling but awesome music quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the sole purpose of blocking out the absurd noise that airboats / fanboats make on a nearby lake (which is 130 yards away with thick brush and vegetation in the way) with the noise cancelling feature, but they don't work too well. I can still hear them through these headphones. Besides the noise cancelling being subpar, they are great for listening to high quality music through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WJGambino,
While we are happy that you appreciate the sound quality of our WH1000XM4, we regret to hear that the noise canceling capability is not sufficient. This is usually not the case with our XM4 nor the experience we want you to have. Please allow us to troubleshoot this issue and turn your experience into a better one. Usually, for noise canceling not to work properly, it is because the headset is not worn properly or the settings are not set correctly. Here are some steps on how to make it work correctly.
- Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
- Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
- With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
- Disable Speak-to-Chat, and check whether the situation has improved.
- Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may check this helpful link as well.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Not Good for audiophiles.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are an audiophile these are NOT the headphone for you. If you are looking for comfortable noise canceling headphones these are great. The box falsely advertises "High Res Audio Wireless" LOL no such thing exists as of December 2021. You can have high res or wireless but not both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curt,
Thank you for the review. If you need further assistance, we more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
My favorite headphones on the market.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear headphones I ever had. Unfortunately I had to return them because of financial situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Creepy,
Thank you for the 5-star rating! We understand that you had to return the unit because of financial situation. We really appreciate how much you like the WH1000XM4 headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the wireless headphones my son wanted and he is very happy with them. I was happy that I was able to get them on sake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, You've made a wonderful choice! We're delighted to hear that your son is happy with his new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
SONY HP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift for my daughter, she wanted one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB74TX, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good. Best headphones ever. Great battery life. Definitely recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolC, We're very happy to hear this feedback! Thrilled to hear you like the amazing sound quality and great battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't that durable, I hope the warranty covers them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kathy,
Thank you for considering Sony products. We apologize for any inconvenience caused with your WH1000XM4 headphones, This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To better assist you and ensure the smooth processing of your one-year limited manufacturer's warranty, we kindly request that you contact us via email at socialsupport@am.sony.com. When reaching out, please include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great but it’s not as comfortable as I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilly,
We do apologize for the inconvenience. Make sure to wear the headphones properly. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
nt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with the purchase, it was a Christmas gift and the person loved them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi notittle, thank you so much for the 4-stars rating and feedback! It is really nice to hear our WH-1000XM4 perfectly matches your needs and expectations! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. A bit pricey but it is worth the money. Fits well over ears and feels really light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwin, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
they are worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these I was going back and forth with these and apple AirPods Max. I happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherO,
Excellent choice! We're glad that your investment with your WH1000XM4 headphones is worth it. Thanks for purchasing Sony! - Kris
The best all-rounders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-round headphones. They have everything you would want in a pair of wireless headphones. From a compact case, to a headphone jack, to foldable ear cups. And all for a great price compared to headphones like the AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milaneso111,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Gadget of the choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MNH college doing daughter loved Thai as her birthday gift! In my opinion this product is not overpriced for the value it generate and when compared with other competitive products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asif, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Really nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones. A little pricey, but lots of capability and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stump,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for me. I love them but my husband likes them more because when I am watching tv he can’t here it. So he gets to hear his own tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy09, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
A Really good Pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not out of the box ready. The Bluetooth connectivity can be quite fussy. It’s not as seamless as AirPods for example, but once you customize them in the app they’re a great every day pair of headphones. Serviceable for anyone whom is not an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeC, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony- Silver Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase this as a gift for my teenage son. My son loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ellen, great! We're glad your son loves his new headphones! Thanks for choosing Sony! ~Earl
Ok but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look nice and sound is good but I found Bose more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with the design and audio quality of the headphones. If you have not used them yet, you can use the Sony Headphones Connect app and Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great headphones + noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones ive ever used to date. Super comfy and excellent noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minitor,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph