Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
President
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Daughter LOVES them! Best purchase Ever Its always hard to surprise her because her birthday is after Christmas but, this was truly the best gift of the season Shawna
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnaP, This is a great Birthday gift idea! We're very happy to hear that your daughter lovees her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Lilian
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product good brand and good price always
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilianS, Thank you for your positive feedback on the WH-1000XM4 headphones! We're glad to hear that you find them to be an excellent product with a good brand and price. If you have any specific questions or need further assistance with your WH-1000XM4 headphones, feel free to let us know. Thank you for choosing Sony! -Carl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new model for my daughter, having used the earlier model for 3 years. Really enjoying the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustafaB, nice! Thanks for choosing and purchasing our product. We hope your daughter is enjoying her new headphones! ~Earl
Fantastic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FANTASTIC! Though, after one year, there was a high-pitched noise coming from the right ear side. I did use it A LOT and in hot weather, so there is a bit of a sweatiness issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NextLevel, While we're glad you find your Sony WH1000XM4 headphones fantastic, we regret to hear that after a year, you're having a high pitch noise issue on one side. We would like to know more about this issue so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for choosing Sony!
Sincerely,
Sam
Excellent headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones loved them! Extraordinary sound quality, connectivity, and battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sakib, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones. It has all the modern features that I can think. The only downside to me is that, it looks a bit bulky once you wear them especially compared to its biggest rival the boss qc 45.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, We're glad that you like the features of your new headphones. We're sorry if it looks a bit bulky. We appreciate your feedback and rest assured the design won't affect the headphones performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! I got them on a deal for 200 bucks and its the best 200 bucks I've spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin, great! We're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Get it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects well feels good on ears and it makes my ears feel so wiggly diggly
I would recommend this to a friendGreat for Studying!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the studying student! I’ve worn these headphones through many stressful times where a deadline was to be met. Really helpful for getting in the zone. I upgraded from the previous model just to get the two device connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farce,
Awesome! We're glad that the headphones suits your needs and expectations. This is a great choice of an upgrade and great to know that you are enjoying the multipoint connection of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Over priced
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but i belive over priced no idea why headphones cost so much
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Islandhopper969, thanks for sharing your feedback. We're glad that you like our WH1000XM4. We also appreciate your feedback on the price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sound is weak, but does cancel noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly had higher expectations for this headset after seeing other reviews. Sounds okay not very loud and although the noise cancelling is good i didnt find these headphones all that comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CallMeJamie,
We glad that you like the noise canceling function of the WH1000XM4. It's unfortunate that you are not satisfied with the sound quality and comfort of the headphones.
For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. For more information, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Sound quality may vary depending on the source content. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
It alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It alright. Haven't had any real issue with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Creator101x2,
Thanks for the great review! It makes us really happy to hear how much you are enjoying your Sony Headphones! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a great day!
-DiegoV
Amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the headphones for a year! They are the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaelin,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. I loved my XM3s but they were misplaced. Tried the XM5s but didn't love the design or sound profile. They didn't get as loud and the case...yeah no.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannieB777, You've made an excellent choice! We're glad you're enjoying the overall features and performance of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my girlfriend and she loves them! Great sound, comfortable and amazing color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, comfort is relaxing, definitely glad of my choice with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi unsatisfied, We are glad to hear that you are enjoying your WH-1000XM4's sound quality and comfort! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light for their size. Sound quality is excellent. Better than Bose Quiet comfort 45's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bogeyman, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these Sony headphones as a gift. The recipient loves everything about them . . .He had had problems with previous headphones when talking on the phone. Using the phone with headphones is never a problem now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 6172b, Awesome gift! We are so glad to hear that he's enjoying his new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
GREAT OVER THE EAR NOISE CANCELLATION HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE EAR PHONES! THE "IN THE EAR" NOISE CANCELLATION EAR PHONES DON'T WORK FOR ME AS THEY KEEP FALLING OUT AND DON'T ISOLATE AS WELL AS OVER THE EAR HEADPHONES. I HIGHLY RECOMMEND THESE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Great! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
I would wear these 24/7 if I could, I love them
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 are an amazing piece of technology. I'm going to call it my favorite tech of the year so far. Sound quality is among the best I've ever heard in a pair of headphones. Bass is deep but not overwhelming, Mids and Highs come through very clear without sounding muddy or tinny. They are tuned very well and sound great with any genre of music, podcast, or ASMR you want to listen to. Battery life is excellent, I fell asleep with them on early this morning and had them on for about 5 hours listening to a relaxation / guided meditation track and the battery is still holding strong. When I woke up, my ears or head didn't hurt at all, so Its safe to say that the headset is comfortable for long listening sessions. The noise cancellation is fantastic, I sleep in a room with a window A/C unit and I could hardly even hear it through the headset. I forgot I had it on and had to look to make sure it was on before i fell asleep. I never imagined myself wanting to go to bed with headphones on, but these are great and help me tune out sounds that might wake me up and or distract me from the guided meditation I'm listening to. I highly recommend this headset to anyone who wants the best active noise cancellation for your commute, home or office. They are also quite smart. When someone comes and talks to you and it hears you speak, the headset is smart enough to pause the music / track for you and lets in ambient sounds so that you can talk to the person without removing or having to pause yourself. I was pleasantly surprised by the feature and I love it! The right ear cup has touch controls, but I always seem to have trouble using swipe gestures. It's nice to have but i hardly use them. The headset also has a sensor in the left ear cup that senses when you remove the headset from your ears and will automatically pause what you're listening to and resume it when you put them back on. I love this also, don't have to fumble with my phone or other device to take a quick pause. Sony provides a companion app for the headset on iOS and Android that will allow you to tweak different settings and update the headset firmware also. It's very easy to use and stable. I could go on and on about this headset all night, but I need to get some snooze now, But trust me when I say that you will not be disappointed with this headset, and will be very pleased with the build quality, sound quality and all the smart features packed into it.
I would recommend this to a friend