Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
idk about this one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I’m being honest, I heard these were the best headphones out there. Maybe I just got a bad set, but when they switched to noise canceling, you hear a bunch of swishing sounds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KAMI,
We're very sorry to hear you're experiencing swishing sounds with the noise canceling on your WH-1000XM4 headphones. That is certainly not the experience we want for you, and we understand your frustration.
The first step to resolve this is to use the NC Optimizer function in the Sony Headphones Connect app, which calibrates the noise canceling for your specific fit and environment. Also, please check that the Adaptive Sound Control is turned off in the app, as this can sometimes cause intermittent sounds.
If the issue continues, it may be a hardware-related concern, and our support team can help you with a more in-depth diagnosis. You can contact them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Great stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice cancellation so far, little bit uncomfortable for longer use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tuugu,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Great noise reduction but sound is lacking!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned the next model down from these headphones for over 5 years and they sound superior! And that is with the sony app and adjusting the sound every which way with the available frequency equalizer. I made the mistake of buying these from bestbuy and now will take a 20% bath on the return!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RONNIEP,
We're so sorry to hear that the WH-1000XM4s haven't lived up to the standard your previous pair set.
While sound preference is very personal, it sounds like you’ve already done the heavy lifting with the equalizer to try and make them work. We truly value feedback from long time owners like yourself because it helps us understand where we might have missed the mark for our most loyal listeners.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used but batteries went out in the two years I had them, now I’m trying to purchase another battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you for the review. We're glad to hear that you like the headphones. Your feedback regarding the battery of the headphones is greatly appreciated. Thank you for choosing Sony!
-David
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i want! I have a friend who had these on a plane ride we took together and i was jealous so i went out and got this for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmiaH, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Another quality headphone from Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In some way, noise cancelling is better than my WH-1000XM2, but dropping the AptX codec was a bummer. Got it because of the BB exclusive color. The Sony WH-1000XM line is one of the best Bluetooth headphones lines in the market. Use it mostly with my NW-A45 Walkman that supports HiRes and LDAC codec.
I would recommend this to a friendGreat headhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose, lots of customization mode for your listening pleasure.
I would recommend this to a friendBest buy got me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought these for my birthday to surprise me but she wasnt aware amazon had for a cool 100 less and you get a stand! Didnt want to tell her and hurt her feelings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KylaD,
That's awesome! Thank you for the purchase and we're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
Perfect!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone! Is very comfortable, the sound is great and noise cancel is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi victorbeavis,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphone is awesome. very stylish and comfortable. I really like the audio quality too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaxinF, Great! We're very happy to hear you like the stylish design, comfortable fit, and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Wonderful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful engineering. It is helping me a lot to work at home without any sound distraction. I dont like fixed bass sound setting found in other headphones. Here, we can set the filter setting make voice very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Siva,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphone!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound ,good quality. My favorite store, Best Buy!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar,
Great! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting for a great headphones for my wife and she absolutely loves them. For the price and the amount of features you get i say its fair
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Juan, We are glad to hear that your wife absolutely loves her new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony! Vincent
Great sound, but defective out of the box.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and app are excellent, however, I'm returning these as the right ear touch does not work. Very disappointed as I've had many Sony products over the years and this is the first time I've had an issue with one of their products.
No, I would not recommend this to a friendGreat buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th pair I have bought. The first pair was for my oldest son who has to the newest thing. He loves them so much that he hasn’t asked for another pair of headphones in 3 years! I bought a pair for my husband who travels a lot and my youngest son last Christmas. This Christmas my middle son asked for a pair. So if 4 boys/men have them and all still satisfied, I would say it’s an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriciaV, Amazing! Thank you for purchasing four pairs of Sony WH-1000XM4 headphones! We're very happy to hear that your whole family are enjoying these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great sound anc and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were a great deal. Great comfort, top quality anc and sound. Bang for your buck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DNgo, Amazing! Good to know you like the comfortable fit, overall quality, great noise cancelling and excellent sound of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable to wear and have good Bluetooth range. They also support a wired connection if you have a cable with jacks at both ends. Note that the charging connector is USB-C.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimJerkyfruit, Thank you for the 5-star rating! We're pleased to hear you're enjoying the comfortable fit, Bluetooth range, an option to use a headphone cable, and USB-C of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Very good if not used on samsung smart tvs.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im giving this 3 stars due to the lack of connectivity with samsung smart tvs.If i only knew about this stuttering isue before purchase.Overal its has if not the best quality sound on the market.It only has 1 issue ( stuttering on samsung smart tvs ).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMinimalist,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is one of my fav headphones to use for everything, wether is for school, gym, or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanL,
Awesome! We're glad to hear that you like the headphones for your daily activities. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony strikes again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as advertised indeed. Sony truly knows how to put the pressure on the competition in terms of pure quality and performance when it comes to their products. The headphones do everything very well equally across the board in terms of sound output, features/functionality, and the overall build of the product. Definitely a must have if you're looking for a new pair of "cans" to add to your repertoire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThePleasants, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl