Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones that I've used to date. They let me feel like I'm in my own person bubble. My only gripe is how sensitive the speak to chat feature is. If you were to breathe slightly harder then it would activate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thrillerm07, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the superb quality & performance of our WH-1000XM4.
We are sorry if the Speak-to-Chat function of these headphones didn't meet your expectations. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
You can also change the sensitivity of the automatic audio detection in the Sony | Headphones Connect app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Sound is very marginal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound very marginal. Surprised not really close to the Bose QC35 ii. The noise cancelling and comfort is very good. These are very disappointing for a $350 set of headphones. Also the controls are not quite as user friendly as you would hope for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xlr824, we're glad that you like the fit and noise canceling function of the headphones. It's unfortunate that the sound quality hasn't met your expectations. Make sure to update the software of the headphones for optimum performance. We also recommend using the Sony Headphones Connect app to adjust the sound settings and equalizer to tailor-fit your needs. We do appreciate your feedback about its control functions. This will surely help us improve our products. Thanks for sharing your review. ~Ralph
Dude.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of cans. The controls need a little getting used to, but that's easy enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, Thank you for the positive feedback! We appreciate your concern about the controls and for future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thanks for choosing Sony! -Sam
Good Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set of headphones. Only complaint is that the microphone when on calls does not isolate noise very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blep, Thank you for your positive feedback on the WH1000XM4. We appreciate your comment about the microphone's noise isolation during calls. The noise-canceling technology in our headphones is designed to reduce ambient noise for the user, but it does not extend to the microphone used for calls. This means that while you benefit from reduced background noise, the person on the other end of the call may still hear some ambient sounds. We are continuously working to improve our products and your feedback is valuable in helping us enhance the user experience. Thanks for choosing Sony! -Sam
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these headphones meet my needs. However if I were to compare these to the airpod Max that my wife owns… i think i like the maxes better when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthDad, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the noise canceling feature of your Sony unit when compared with other brand. If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but expensive! Great buying experience with best buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyheadphones,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Have not yet used them on planes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But they seem to work. Got real quiet when I turned it on. I like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Foodguy, We are glad tohear that you like your new Sony wireless heapdones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Vincent
Sounds great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great comfortable around the ears. No complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Charles, thank you so much for the 4 Star review!
We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Excellent But For Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent across-the-board but for bluetooth operation. Only 2 connected systems at the same time allowed and switching between these is not user friendly. I was also hoping that connection to a high end sony tv like a1e will be a bit easier and also user friendly. Bluetooth operation on these excellent in general phones is like texting on flip phone experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wowohh,
We appreciate your review of the headphones. Your feedback about the Bluetooth connectivity is greatly appreciated. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph
Worth every penny!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a few bluetooth headphones but these are definitely the best. Calls sound great even when walking in busy city streets. The mic is always clear and blocks out street noise very well when talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssilva,
You made the right choice with the Sony WH1000XM4! We're glad that you like the call quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
unecessarily annoying experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had, or they would be if the announcer voice and button press beeps weren't 3-4 times the volume I listen at. They have amazing sound, and amazing noise cancelling but every time you press any button for any reason you receive a sonic bee sting. I tried to power through it but I've given up on these headphones and sony as well because both sets of sony headphones I have do the same thing with no ability to turn it off. I feel bad for hating on these for such a petty reason but there is literally no reason I shouldn't be able to turn off the announcer or beeps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimjoJim,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the voice guidance function. Your feedback is greatly appreciated. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Used every weekend to see YouTube concerts in the apartment at maximum volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianM,
That's nice! We're delighted to hear that you enjoyed watching YouTube concerts with our XM4. Thank you for choosing Sony! - Marco
Excellent noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son is having a blast with this. Great for phone calls and music videos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fola,
Great! We're glad that your son is having a great time using the headphones. Good to know that it works great for phone calls and music videos. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Sony's best yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in audio quality with excellent noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbygamer31, Thank you for giving the product a perfect rating! Good to know you like the excellent noise cancelation and sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great sounding headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but they can make your ears warm But they sound good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio, Thank you for the feedback on your experience with your WH1000XM4. We take into consideration all feedback to improve the performance and quality of our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Nater2244
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this a lot but I did a big mistake so I'm going to try to get the cheaper one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nater,
Thanks for commenting! We're thrilled to know that you love your WH1000XM4. If there’s anything that we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great quality!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset so much that I brought one for myself and gave one to my brother for a gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GinaN,
That's awesome! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Trouble Charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really good for about a year or so then I began to have trouble charging them. I used them a couple times a week for the first four months then accidentally left them at home when I went on a six month trip. When i started using them again they worked just fine but after about two months of consistent, 6 days a week use, they just seemed to stop charging. I bought new chargers and everything yet they only charged on a whim. I guess “technically” they will charge but it’s basically on a hope and dream. Other than that the headphones work great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaiW,
While we're glad that you like most of the features, we are sorry to hear your headphones do not charge properly. I can definitely see how this would be frustrating for you. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover.
Charging cannot be done.
1. Be sure to use the supplied USB Type-C cable.
2. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adapter or computer.
3. Make sure that the USB AC adaptor is firmly connected to the AC outlet.
4. When charging the headset through a USB port on a computer, try the following as well:
- Make sure that the computer is turned on.
- If the computer is equipped with multiple USB ports, use another port.
- Connect the headset directly to the computer without using a USB hub.
- If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode.
- If the computer is running on Windows 8.1, use Windows Update to update the operating system.
Refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
Resetting the headphones may also help resolve the issue. Visit this link on how to reset the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If the problem persists, further troubleshooting may be required or the headphones may be malfunctioning. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I simply love it. Though it’s a bit big and heavy for a woman’s head yet I love it. I also like it’s blue color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamR, Fantastic! We're thrilled to hear you're satisfied with your new purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Do NOT buy these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never been more infuriated by a pair of headphones. I'm honestly shocked that these have any good reviews. I used to have an older, cheaper version of these that cracked and broke so I decided to buy this model and that was a huge mistake. Here's why I hate them: (1) They disconnect from whatever they're paired with for no reason over and over and over again. (2) When they are connected, the idiotic "speak to chat" feature is automatically enabled each time you turn the headphones on. You can turn it off, but it automatically turns itself back on at random, so anytime you make a sound while wearing the headphones (like sneezing, breathing, opening the fridge door, anything that produces an audible noise) the sound automatically pauses. (3) The Bluetooth voice that says "Power on," "Power off", "Bluetooth connected", etc is at MAX volume and there is no way to adjust it. It is WAY TOO LOUD. In conclusion, these headphones are horrible and I'm so mad that I wasted any money on them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
We sincerely apologize that the WH-1000XM4 headphones have caused you this level of frustration. We want to help resolve these issues: For the disconnections, please ensure the headphones' firmware is updated and try resetting them to factory settings via the Sony | Headphones Connect app. You can permanently disable 'Speak-to-Chat' in the app; if it keeps reactivating, this is usually solved by a firmware update or a full reset. The volume of the voice guide is linked to the system volume of your connected device, so please try lowering that volume before powering on the headphones. If these steps do not help, please reach out to our support team for a deeper troubleshooting session: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab