Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, better quality and price than beats. I’d recommend this Sony Headphones over most others in market right now. The noise reduction is fenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar0625,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a minor upgrade to my XM3's but the only thing I dont like is that the plastic is more soft touch which can show finger oils and they don't support Qualcomm AptX which reduced lag
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottiPimpin,
Thanks for sharing your 5-star review of the WH1000XM4. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I’ve made in a while relating to wireless music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoM, we're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
Very good headphones....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the best sound quality that I've gotten out of a pair of headphones , but it is very good. If you're looking for that strong bass boost with your music ...this isn't the pair for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asiasdad24,
That's nice to hear sharing your honest review of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and we're glad to hear your satisfaction as well. Your review will help us improve our future products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Excellent Noise Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bose QC35 before. And the Sony XM4's allow for much more customization. Customization of the sound and noise-canceling features. The hand gestures feature works wonders as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bodley,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to use. Very portable. Adaptable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horn,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Best Headphones I Have Ever Had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short, these headphones allow you to hear the components of the music in ways that I have never heard through any other headphones before. There are songs I hear wearing these headphones that I am like did I put on a different version. I window shopped headphones for a couple years and finally pulled the trigger on these XM4s and they did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prob1980, Thank you for the amazing review! We're thrilled you like excellent sound detail and clarity of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
GREAT PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Like them over the Beats. No issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKirksey,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset will not Pair with Samsung smart tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microwave,
We regret to hear that you are not able to connect these headphones with your TV. Make sure that the TV supports Bluetooth headphones and A2DP (Advanced Audio Distribution Profile) Bluetooth profile. Make sure to follow the steps on this link when pairing the headphones with a Bluetooth device:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Note: The full operation of third-party devices is not guaranteed.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy these headphones. Upgraded Blocks out noise.9
I would recommend this to a friendNot very loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is great, but the volume is not loud at all. If I am going to pay close to $400 for a pair of headphones, they better be loud! Definitely not as loud as what ppl are saying online
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheBrickWall,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with its volume. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
It may also depend on your source content. Make sure to try multiple sources. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Hope these steps improve your experience.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent sound quality, comfortable and nice look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustoRo, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price with many great features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kvrt, We're glad that you like the features of your new headphones. Thank you for choosing Sony. Erin
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it but my son got another one that was just as good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EktaP!
We are really happy to hear that you and your son are having a great experience with the WH-1000XM4. It’s always wonderful to know when our gear finds a place in your daily life.
Thanks for considering Sony products!
Best regards,
Estefany
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones and I found easy to install. Instructions were clear and adapted perfectly to my head. Use them with my laptop and works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusMrIT,
Awesome! We're glad that you are enjoying the fit of the headphones and how they work well with your laptop. It's also great that you had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Punchy bass, crisp mids, amazing vocals
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its pretty simple and they are easily the best sounding headphones i have had in a very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Padraig, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its Good and easy to use, very handy and light weight
No, I would not recommend this to a friendSony headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like those headphones with an exception of one thing. When I exercise I tend to touch them and my music turns it off or pause it. It's too sensitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ani80rom,
Very nice! We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noice cancelation and battery life. Best headphones out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tron,
Great! We're glad that you like the noise canceling function and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. I did have an issue with battery draining before, but I exchanged it and the new ones I ordered l perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl